THE ROLE
We are looking for a hand’s on Hotel Manager who is genuinely energised by people; someone whose natural instinct is to be on the floor, not behind a desk. You will lead a team of 45 across housekeeping, kitchen, front of house, and events, and your ability to communicate clearly, inspire confidence, and hold people to account will be as important as any commercial skill you bring.
As Hotel Manager you are responsible for everything that happens inside the hotel. You will run daily operations across all departments, lead your Heads of Department, and take full accountability for the guest experience, team culture, and financial performance of the hotel.
Your week will look different every day. You will do one day in the office reviewing numbers, planning, preparing and the rest of your time on the floor, leading shifts, supporting your team, and making sure every guest leaves wanting to come back. You will work across day shifts, evenings, and weekends on a five-day rota.
WHAT YOU WILL BE RESPONSIBLE FOR
Leading your people
You will manage four Heads of Department and, through them, a team of around 45. Your job is to make sure every person on that team understands what is expected of them, feels supported, and is held to a consistent standard. Communication is everything here, from a daily briefing to a difficult conversations with a department heads. You will recruit, develop, and retain great people, and actively reduce staff turnover.
Running the operation
You will own daily hotel operations across rooms, food and beverage, weddings, events, and front of house. You will ensure the venue runs smoothly, anticipating problems before they become guest issues, maintaining brand standards, and creating an environment where your team can do their best work.
Driving financial performance
You will be accountable for the hotel’s P&L. That means understanding your numbers, managing your margins, controlling labour and food costs, and actively looking for ways to grow revenue. You will contribute to pricing strategy, maximise direct bookings, and push wedding and event sales alongside the coordinator. You are not just executing a budget — you are expected to find ways to beat it.
Delivering exceptional guest experiences
You will own the guest experience from check-in to check-out, from a weekday dinner to a full wedding day. You will monitor review scores, act on feedback quickly, and set a standard that every member of the team understands and takes pride in.
WHAT YOU WILL BRING
- Proven experience managing a hotel of 25–30 bedrooms with a turnover of at least £1.6 million per year
- A track record of leading a multi-department team of 20 or more people
- Strong communication skills - able to connect with a kitchen porter and a corporate client with equal ease
- Commercial confidence. You can read a P&L, understand margins, and take ownership of financial performance
- Experience delivering weddings and events end-to-end
- Hands-on, visible leadership style. Your team sees you on the floor, not in the office
- Genuine warmth and professionalism with guests
- Resilience and composure under pressure
The best candidates for this role will be energised by the following:
- Leading a large, varied team and watching people develop under your management
- The challenge of running a multi-department operation where no two days are the same
- Working in a beautiful boutique setting where the product is something to be proud of
- Being part of a small group where your decisions genuinely move the needle
- The commercial side - understanding your numbers and finding ways to improve them
- Weddings and events - the complexity, the pressure, and the reward of pulling it off
Pay: £37,500.00 per year
Work Location: In person
