About The Role
The Residential Assistant Manager plays a key role in supporting the delivery of high-quality, safe, and well-maintained accommodation across Butlins’ diverse residential estate. This includes responsibility for hard FM across multiple accommodation villages, as well as team accommodation.
Working closely with the Residential Facilities Manager, the role focuses on ensuring an exceptional experience for both guests and residents through effective day-to-day coordination, maintaining property standards, and delivering efficient maintenance planning.
The successful candidate will lead and motivate a team of multi-skilled technicians, providing clear direction, scheduling workloads, overseeing performance, and ensuring full compliance with health, safety, and statutory requirements. They will also be instrumental in maintaining accommodation readiness, resolving technical issues, delivering minor works, and supporting long-term asset management strategies.
This position requires strong operational leadership, excellent attention to detail, and the ability to manage multiple facilities simultaneously, all while upholding brand standards and delivering a seamless accommodation experience for both guests and team members.
You will bring strong experience in accommodation repairs and maintenance, with a focus on delivering excellent NPS within a resort environment. As a confident leader, you will motivate and guide multi-skilled teams, providing clear feedback, coaching, and development support, while maintaining a calm, fair, and consistent approach. You will communicate professionally with guests, team members, and senior managers, confidently translating technical issues into clear, accessible information.
You will take ownership of accommodation standards, ensuring issues are fully resolved with a strong sense of accountability. As a proactive problem solver, you will respond quickly to breakdowns, guest concerns, and operational challenges, prioritising effectively in a fast-paced environment. Highly organised, you will manage multiple sites, maintenance schedules, PPMs, and deadlines through a structured and proactive approach.
With strong attention to detail, you will ensure all standards, safety checks, and technical works meet requirements, while identifying early risks or service issues. You will remain adaptable and resilient, maintaining professionalism under pressure and during peak periods. A collaborative team player, you will build strong relationships across housekeeping, guest services, security, and facilities to support smooth operations.
You will demonstrate emotional intelligence, understanding team dynamics and fostering a positive, supportive environment. You will ensure tools and materials are available, work closely with facilities and project teams to minimise disruption, and stay focused on delivering an outstanding guest and team experience by anticipating needs, resolving issues proactively, and upholding brand standards.
The successful candidate will hold a relevant Level 3 qualification or equivalent experience, along with IOSH Managing Safely and a full UK driving licence (NEBOSH desirable). They will have proven experience in residential or hospitality facilities management, including supervising maintenance teams and managing contractors and suppliers.
They will demonstrate strong fault-finding and problem-solving skills, a good understanding of compliance areas such as Legionella, fire safety, asbestos, and H&S procedures, and familiarity with systems like Kaba locks. Confident working independently, they will prioritise workloads effectively, communicate well, interpret technical information, and remain flexible to meet operational demands.
Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.
As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
