Overview:
The Dawn Meats Group is one of Europe’s leading food processing companies and operates as Dunbia in the UK. This is an exciting opportunity to join a company who have a desire to produce better food naturally.
We are currently seeking an experienced and proactive IT Supervisor to join our team at the Launceston production facility. This is a hands-on role, critical to ensuring the smooth operation of all site IT systems and supporting production efficiency through high-quality, client-focused service.
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Competitive Salary
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Company Laptop & Mobile Phone
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Paid Holidays
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On-site Parking
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Life insurance policy
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Employee Assistance Program
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Pension Scheme
Apply Today
If you’re ready to take on a dynamic role in a busy IT environment and contribute to the success of a leading food production business, we’d love to hear from you.
Dunbia – Naturally Better
Responsibilities:
- Lead the implementation of Group IT initiatives at site level.
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Manage and maintain IT infrastructure including networks, servers, and security systems.
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Diagnose and resolve system issues promptly to minimise downtime.
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Provide expert support for hardware and software (PCs, laptops, printers, phones).
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Configure and install IT solutions and manage user accounts, backups, and security.
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Ensure production systems and factory terminals are fully operational.
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Collaborate with Maintenance to replace failed hardware and restore functionality.
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Configure new products on factory terminals and ensure label compliance.
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Plan and execute system upgrades with minimal disruption.
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Evaluate software updates and consult with production teams on added functionality.
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Promote proper hardware care and barcode quality standards.
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Act as the primary on-site IT contact, offering guidance and training to users.
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Foster strong relationships across departments and support basic IT needs.
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Uphold help desk KPIs and deliver exceptional customer service.
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Manage resolution of business-critical system issues and communicate updates.
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Participate in cross-functional projects (IT, LEAN, telecoms).
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Collaborate with IT Management on policies, systems, and innovation.
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Manage IT procurement within budget and Capex guidelines.
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Prepare reports and summaries for site leadership.
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Champion continuous improvement and manage IT system changes.
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Provide emergency IT support outside standard hours when required.
Qualifications:
Essential Skills & Experience:
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Previous experience in IT support within a production or manufacturing environment.
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Strong technical knowledge of networks, servers, and security systems.
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Familiarity with hybrid cloud, data centres, and on-site technologies.
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Excellent communication skills and fluency in English.
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Strong time management and prioritisation skills.
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Ability to work independently and collaboratively in a fast-paced setting.
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Help Desk Support & Management
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Windows Environment Administration
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Call Management Systems
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Network & Printer Support
INDMP
No company sponsorship is available to overseas applicants for this position
