Complaint resolution Work, Jobs in Telford, Shr (with Salaries)

Customer Complaint Resolution Handler
Culligan UK limited —Wolverhampton
- £25,618 - £28,765 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Sick pay
Quick apply
18h
Service Delivery Agent
TTC Group —Telford
- £24,781 a year
- Full-time
Quick apply
VodafoneThree - Complex Complaints Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Employee discount
Customer Complaint Handler and Brick Sales Assistant
Darlaston Builders Merchants Limited —Darlaston
- From £12.71 an hour
- Temporary
- Microsoft Word
- Customer service
- Computer literacy
- Employee discount
Quick apply
19h
Complaints Handler
Recra Consulting —Stone
- £26,320 - £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Quick apply
Guest Relations Assistant
West Midland Safari Park —Bewdley
- Full-time
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
Customer Experience Executive
Commercial Services Group —Shrewsbury
- £25,948 a year
- Full-time
- Customer service
- ERP systems
- Organisational skills
- Annual leave
Quick apply
3d
Player Protection Advisor
LiveScore Group —Stoke-on-Trent
- £29,060 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Player Protection Specialist
LiveScore Group —Stoke-on-Trent
- £29,060 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Customer Services Co-Ordinator
Aliaxis UK Limited (United Kingdom) —Cannock
- £26,922 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- ERP systems
- Employee assistance programme
- Employee discount
7d
Scheme Manager - Part Time
Sanctuary Group —Dawley
- £10,566 a year
- Temporary
- Travel
- Annual leave
- Employee discount
Quick apply
2d
Player Protection Analyst - Nights
LiveScore Group —Stoke-on-Trent
- £28,474 a year
- Night shift
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
2d
Customer Service Coordinator
Baxters Food Group —Burntwood
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
Quick apply
9d
Customer Service & Despatch Associate (Fixed Term)
Biocomposites —Stoke-on-Trent
- Full-time
- Sales
- Customer service
- Communication skills
- Free parking
- Employee discount
Quick apply
Facilities Manager
Staffordshire County Council —Stafford
- £39,152 - £44,075 a year
- Monday to Friday
- Maintenance
- Communication skills
10d
Van Driver
FireGlass UK Ltd. —Oldbury
- Full-time
Assistant Facilities Manager
ISS Facility Services —Shrewsbury
- Organisational skills
- Contracts
Quick apply
Metering Delivery Manager (Maternity Cover) 12 Month FTC
South Staffs Water —Walsall
- £40,000 a year
- Full-time
- Leadership
Retail Sales Assistant
Smart School Uniform —Newcastle-under-Lyme
- £8.00 - £12.75 an hour
- Temporary
- Bilingual
- Merchandising
- Organisational skills
- Store discount
- Employee discount
Quick apply
12d
Customer Service Team Leader
Atkore —West Bromwich
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Annual leave
Quick apply

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Customer Complaint Resolution Handler

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time
£25,618 - £28,765 a year
18 hours ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Communication skills
Negotiation

Full job description

Here at Culligan UK Ltd we have developed a culture of putting our customers at the heart of everything we do and that has been vital in driving us to becoming the UK's leading specialists at providing drinking water solutions.

As a Complaints and Resolution Agent, you will play a key role in delivering exceptional customer service within our call centre environment. You will take ownership of customer complaints, managing cases from initial contact through to resolution whilst working across departments to identify solutions & improvement opportunities.

This role requires excellent communication skills, the ability to handle challenging situations empathetically, and a commitment to delivering fair, timely, and effective outcomes.

Core Role & Responsibilities:

Handle inbound calls from customers with complaints or service issues, ensuring all interactions meet high standards of professionalism and empathy.
Manage your own caseload, taking full ownership of complaints from initiation to resolution. · Make outbound calls to customers to gather information, provide updates, and deliver resolutions.
Collaborate effectively with other departments to investigate, identify, and implement solutions for customer issues.
Respond professionally to social media comments, Trustpilot reviews, and other public feedback channels.
Provide clear, concise, and well-documented case notes and written responses, ensuring all records meet company standards.
Deliver detailed feedback on complaint trends and individual cases to support service improvements and business strategy.
Prioritise and manage multiple tasks and cases simultaneously, ensuring timely resolution in line with service level agreements.
Contribute to the continuous improvement of the complaints process and the overall customer experience.

Requirements

Proven track record of delivering outstanding customer service, ideally in a call centre or complaint-handling environment.
Demonstrated ability to handle challenging conversations and situations in a clear, empathetic, and conciliatory manner.
Excellent oral and written communication skills, with high standards of grammar and attention to detail.
Strong ability to negotiate and influence to achieve fair outcomes for customers and the business.
Ability to prioritise a diverse and competing workload effectively, maintaining focus and accuracy under pressure.
Competence in using Microsoft Office tools, including basic skills in Excel and Word.
Strong knowledge of IFS and Service Cloud systems.
Ability to work independently with minimal supervision while also being an effective team player.

Benefits

23 Days Holiday + Bank Holidays
Company Pension Scheme
Company Sick pay (after qualifying period)
Cycle to Work Scheme Available
Employee Reward & Discount Platform
24/7 access to Employee Assistance Program through Health Assured
Access to on-going learning and development via our online learning platforms
Onsite parking available
Life Assurance Scheme

Quick apply

Refine Your Search

complaint resolution jobs in telford, shr

Customer Complaint Resolution Handler

Service Delivery Agent

VodafoneThree - Complex Complaints Specialist

Customer Complaint Handler and Brick Sales Assistant

Complaints Handler

Guest Relations Assistant

Customer Experience Executive

Player Protection Advisor

Player Protection Specialist

Customer Services Co-Ordinator

Scheme Manager - Part Time

Player Protection Analyst - Nights

Customer Service Coordinator

Customer Service & Despatch Associate (Fixed Term)

Facilities Manager

Van Driver

Assistant Facilities Manager

Metering Delivery Manager (Maternity Cover) 12 Month FTC

Retail Sales Assistant

Customer Service Team Leader

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