Job number
LBC05021
Contract Type
Permanent
Posting End Date
29 June 2026
Job Area
Housing, Property Management and Facilities
Salary: £47,181 – £50,269 a year plus £3,203 car benefit allowance
Hours per week: 37
Contract type: Permanent
This is a pivotal leadership role responsible for delivering a high-quality, customer-focused tenancy and estate management service across a defined neighbourhood. You will lead a multi-disciplinary team of Housing Officers, Estates Officers and an Anti-Social Behaviour Officer to ensure services are responsive, compliant with the requirements of the Regulator of Social Housing Consumer Standards and aligned with wider legislative and policy frameworks. The role is centred on achieving positive outcomes for tenants and leaseholders, maintaining neighbourhood quality, and ensuring that tenancy conditions are upheld through effective management of anti-social behaviour, nuisance and enforcement activity.
You will drive continuous service improvement, embedding a strong performance culture that emphasises accountability, ownership and high standards of customer care. Managing housing stock effectively will be a key priority, including minimising void turnaround times, overseeing tenancy changes and audits, preventing tenancy fraud and supporting sustainable tenancies. Alongside this, you will ensure income is maximised and that services are delivered efficiently and within budget, contributing to the Housing Revenue Account business plan and ensuring compliance with financial and governance requirements.
The role also requires strong partnership working across internal services, the Community Safety Partnership and external stakeholders, including the voluntary and community sector, to support community resilience and deliver a joined-up neighbourhood model. You will represent the service at a senior level, respond to enquiries from residents, elected members and MPs, and ensure complaints and information requests are handled effectively. Promoting resident engagement and participation will be central, ensuring that services are shaped by feedback and deliver meaningful improvements for the community.
Please note this role does not attract sponsorship.
You will bring substantial experience of tenancy, rents and estate management within a social housing environment, alongside a strong track record of managing teams and delivering high-performing, customer-focused services. You are confident leading and motivating staff, using performance management techniques to drive improvement and ensure accountability, while fostering a culture of professionalism and continuous development.
You will have the ability to work both operationally and strategically, managing service delivery alongside contracts and service level agreements, and using data and performance information to inform decision-making. Your communication skills will be highly developed, enabling you to influence, negotiate and build effective relationships with a wide range of stakeholders, including senior colleagues, partners and community representatives. You will be comfortable preparing and presenting complex reports and representing the service at a senior level.
A strong understanding of relevant legislation, policy and best practice relating to tenancy and estate management is essential, alongside a clear commitment to equality, diversity and inclusion and the ability to embed these principles into service delivery and organisational practices. You will be proactive, resilient and solutions-focused, with the ability to respond to emergencies and work flexibly across the borough as required.
A qualification or membership of the Chartered Institute of Housing, or equivalent experience, is expected. You will also need to be able to travel across the borough and attend meetings outside normal working hours when necessary.
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough
On occasions, we may close a vacancy early due to a very high number of applications being received.
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 19.2 per cent (at April 2026) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply
