Customer service representative (hybrid) Work, Jobs in Thame, Eng (with Salaries)

Customer Service Agent
StudentSafe —Slough
- £15 an hour
- Monday to Friday
- Hybrid work
- Customer service
- Travel
- Contracts
- Free parking
- Work from home
Quick apply
1d
Customer Service Assistant
Association for Project Management —Princes Risborough
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Quick apply
10h
Customer Service Representative (Hybrid)
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- CRM software
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
9d
Customer Care Agent
Neilson Financial Services —Windsor
- £30,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- Customer service
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Customer Service Advisor
Allica Bank —Milton Keynes
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Financial services
- Banking
Customer Service Advisor
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
7d
Customer Service Assistant
Mouser Electronics —High Wycombe
- Full-time
- Hybrid work
- Customer service
- ERP systems
- English
- Free parking
- Annual leave
Customer Service Coordinator
GE HEALTHCARE —Chalfont Saint Giles
- Microsoft Outlook
- Customer service
- English
3d
Team Leader – Customer Service Experience
Henkel —Hemel Hempstead
- Full-time
- Hybrid work
- Management
- Customer service
- Leadership
- Annual leave
- Flexible schedule
Quick apply
Customer Service Advisor
Agria Pet Insurance —Aylesbury
- £25,100 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
Quick apply
8d
Customer Service Team Leader
Agria Pet Insurance —Aylesbury
- Full-time
- Customer service
- Leadership
- Communication skills
- Annual leave
Quick apply
Customer Service &Sales Support Coordinator
Whistl UK Ltd —Marlow
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Customer Support Advisor
Guardsman Industries —Abingdon
- £24,358.62 - £24,788.48 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
1d
Customer Service Advisor – Dutch Speaking (fixed-term)
LEGO —Slough
- Weekend availability
- Hybrid work
- English
- IT
- Annual leave
- Work from home
Client Services Administrator
AFH Wealth Management Cookham —Maidenhead
- £24,420 - £32,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Financial services
- Free parking
- Work from home
Quick apply
Customer Service Advisor - German Speaking (fixed-term)
LEGO —Slough
- Weekend availability
- Hybrid work
- English
- IT
- Annual leave
- Work from home
Customer Care Associate (French speaker)
Oxford Nanopore Technologies —Oxford
- Full-time
- Customer service
- Salesforce
- English
Client Services Administrator
Everywhen, part of the Ardonagh Group —Wokingham
- £25,000 a year
- Microsoft Excel
- Customer service
- Organisational skills
11d
Supplier Readiness Professional (B2B Customer Support) - Bilingual Norwegian/English
Avetta, LLC —Maidenhead
- Monday to Friday
- Bilingual
- Customer service
- English
- Work from home
Quick apply
1d
Associate Director, Private Client Services
Deloitte —Reading
- Hybrid work
- Team management
- Tax experience

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Customer Service Agent

StudentSafe
Slough

Quick apply

Job details

Fixed term contract
£15 an hour
1 day ago

Benefits

Free parking
Work from home
On-site parking

Qualifications

Customer service
Complaint handling
Contracts
Customer support
Communication skills
Help desk

Full job description

Help schools, parents and pupils experience safer, smarter school transport.

StudentSafe is seeking a dedicated and proactive Customer Service Agent to join their team on a fixed-term contract.

Do you have experience working on a helpdesk, in a customer service-facing role?
Are you passionate about providing excellent services to customers?
Are you looking to gain invaluable skills and experiences in the workplace?

If your answer is yes, please keep reading!

The role of the Customer Service Agent sits within the Customer Success Department. Here, you will play a pivotal role in supporting parents and guardians with all aspects of their transport requirements to and from school. We are a determined, ambitious and focused team, and are looking for our newest member to play a key role in contributing to our success. Every day is different to the next, and you will gain plenty of experience in a dynamic environment.

About StudentSafe

StudentSafe is a transport management and technology company helping independent schools across the UK deliver safer, smarter and more sustainable transport solutions.

We work in partnership with schools to improve home-to-school bus services and manage transport for sports fixtures, educational trips and other school activities. With ambitious growth plans and a target of partnering with more than 120 schools by 2028, this is an exciting time to join our team.

Every day, our people and technology help schools keep children safe while allowing staff to focus on what they do best: delivering an outstanding education.

Through our parent app, families can track vehicles in real time and receive updates on boarding status and delays, providing greater visibility and peace of mind. Behind the scenes, we help schools optimise routes, manage bookings, procure safe and reliable transport providers, improve operational efficiency and enhance the overall transport experience for parents and pupils alike.

If you're looking to join a growing company where your work has a genuine impact on schools, families and children's safety, we'd love to hear from you.

What will the Customer Service Agent be doing?

In this role, you will be working on StudentSafe’s Customer Service Helpdesk to field parent calls and emails, acting as the first point of contact for all parent queries.

Handle customer issues and escalations with professionalism and care, ensuring timely resolution and high customer satisfaction
Assist parents with placing regular and ad-hoc bookings
Incident management and complaint handling: work across internal teams to resolve any challenges
Guide parents on using the StudentSafe app and troubleshoot any app-related issues
Provide accurate, up-to-date information across all communication channels
Make targeted outbound calls to parents as required
Stay informed and up to date on all customer service tools and systems
Send mass email communications to target groups
Take a holistic approach: learn about the roles of other teams and departments and work in a way that supports all teams and colleagues

Experience and Skills

Experience working on a customer service platform to manage end-user email and phone communications
Complaint handling and experience handling difficult and stressful calls and emails with service users, with the ability to keep calm and confident
A passion for providing excellent service to customers and a keen interest in customer satisfaction
Proficiency working on a database system and accessing data
Experience working in a fast-paced and dynamic environment
Excellent written and verbal communication
Experience communicating with parents and guardians
Experience working in schools or with schools is desirable but not essential

Job type and salary

This is a hybrid role with home and office working. The successful candidate will be expected to travel to StudentSafe’s office in Slough on a weekly basis. During the probationary period and whilst the appointed candidate is still learning the role, there may be an expectation to be in the office more frequently.

The Customer Service Agent will report into the Customer Service Manager

Fixed term contract 1st August 2026 – 31st October 2026
The successful candidate must have permission to work in the UK by the start of their employment
Competitive pay of £15.00 per hour, exceeding the UK Real Living Wage
StudentSafe will consider applicants who may wish to work split shifts. StudentSafe will also consider weighted hours on certain days of the week. Such arrangements are at the discretion of StudentSafe based on the needs of the business. Standard hours are 8am – 5pm Monday to Friday.

If you think you would be a good fit for this role, please send your CV and covering letter to Georgia at [email protected] and Dan at [email protected].

Application Deadline: 30th June 2026. Please note that we reserve the right to close this vacancy early should we identify a suitable candidate before the closing date. We therefore encourage interested applicants to submit their application as soon as possible. Applications without a Covering Letter will not be reviewed.

Best of luck with your application!

Pay: £15.00 per hour

Benefits:

Free parking
On-site parking
Work from home

Work Location: Hybrid remote in Slough SL1 1EL

Quick apply

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