Client retention manager Work, Jobs in Thrupp, Gls (with Salaries)

Client Retention Manager
Vergo —Gloucester
- Microsoft Office
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Private Client Consultant
St. James's Place —Cirencester
- Business development
- Leadership
- Communication skills
- Annual leave
2d
Key Account Manager
Mitie —Gloucester
- Full-time
- Customer service
- Leadership
1d
Agency Relations Manager (Remote)
Demand.com —Bath
- CRM software
- Hospitality
- Business development
Quick apply
Account Manager
Woods Valldata —Chippenham
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
Commercial Partnerships Manager - Triathlon
Play Sports Network —Bath
- Sales
- Business development
- Contracts
Quick apply
Human Resources Business Partner
Rubric Law Ltd —Monmouth
- £45,000 a year
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- IT
- Free parking
- Work from home
Quick apply
Reward & People MI Specialist
Wealthtime —Bath
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Financial services
PR & Social Media Director
Shift Active Media —Bath
- Team management
- AI
Quick apply
Account Manager
Biffa Waste Services —Gloucester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
Quick apply
Commercial Account Handler
Howden Group Holdings —Bath
- Full-time
- Hybrid work
- Employee discount
Senior Property Manager
Move Property Sales & Lettings —Cheltenham
- £28,500 - £32,500 a year
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
Quick apply
Partnership Account Executive
Benefact Group —Cheltenham
- Full-time
- Communication skills
- Annual leave
- Sick pay
13d
Account Manager - Data Centre Solutions
CBRE —Bath
- Full-time
- Management
- Computer literacy
- Maintenance
Trainee Property Manager
Move Property Sales & Lettings —Cheltenham
- £23,000 - £28,000 a year
- Monday to Friday
- Customer service
- Microsoft Office
- IT
- Annual leave
Quick apply
VacancyTitle: Customer Care Supervisor
Pilgrim’s Europe —Chippenham
- Full-time
- CRM software
- Customer service
- Supervising experience
Assistant Property Manager
Move Property Sales & Lettings —Cheltenham
- £20,000 - £28,000 a year
- Monday to Friday
- Customer service
- Microsoft Office
- IT
- Annual leave
Quick apply
PR & Social Media Director (12 Month Maternity Cover)
Shift Active Media —Bath
- Team management
- AI
Customer Care Supervisor
Pilgrim's Europe —Chippenham
- Full-time
- CRM software
- Customer service
- Supervising experience
Quick apply
Salon Supervisor
Cedars Salon Ltd —Gloucester
- £27,300 - £30,225 a year
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Employee discount
Quick apply
1d

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Client Retention Manager

Vergo -
Gloucester

Quick apply

Job details

Benefits

Health & wellbeing programme
Annual leave
Employee assistance programme
Referral programme

Qualifications

Microsoft Office
Analysis skills
Customer relationship management
Organisational skills
Contracts
Communication skills

Full job description

We are recruiting a Client Retention Manager to join our Business Services team at our Gloucester head office. Reporting to the Business Services Director, this role is focused on reducing contract terminations by working directly with dissatisfied or atrisk customers to address concerns and support service recovery.

The role acts as a primary point of contact for escalated accounts and works closely with internal teams to resolve service issues, restore customer confidence, and identify trends that impact client retention.

What the role involves

Managing atrisk customers and service recovery

Identifying atrisk customers through escalations from Helpdesk, technicians, sales teams, and internal monitoring systems
Making prompt contact with customers to understand concerns, investigate root causes, and agree expectations for recovery
Developing structured service recovery plans with Operations, Scheduling, Customer Service, and Regional Management
Monitoring service delivery, visit compliance, and issue resolution to stabilise customer relationships
Maintaining regular communication with customers throughout the recovery process and ensuring commitments are met

Tracking, reporting and insight

Maintaining accurate records of atrisk cases, actions taken, communications, and outcomes
Producing regular reports on retention trends, saved contracts, recurring issues, and improvement opportunities
Identifying patterns and service gaps that impact customer retention

Working with colleagues

Promoting early escalation of potential cancellations across Helpdesk, field teams, and sales
Providing guidance to colleagues on effective service recovery and retention behaviours
Supporting continuous improvement initiatives aimed at reducing servicedriven cancellations
Contributing to departmental KPIs and achieving individual performance targets

Contract terminations

Managing the endtoend contract termination process where recovery is not achievable
Ensuring accurate system updates, completion of required administration, and timely communication to internal stakeholders

What were looking for

Experience

Experience in customer relationship management or service recovery within a contractdriven service environment
Experience handling dissatisfied customers and restoring confidence in service delivery
Understanding of operational service delivery and crossfunctional working

Desirable

Knowledge of pest management services
Experience working with SLAs, KPIs, and contract performance measures

Skills

Excellent interpersonal, verbal, and written communication skills
Strong problemsolving and analytical skills
Commercial awareness and proactive approach
Ability to work independently and manage multiple cases at the same time
Strong organisational skills with high attention to detail
Collaborative approach with the ability to work across departments
Proficiency in MS Office / Office 365 and ability to learn new systems

Attitudes

Commitment to high standards of customer service and service quality
Positive, solutionfocused approach with resilience under pressure
Commitment to continuous improvement and operational excellence
Supportive and collaborative teamfocused approach
Commitment to Quality, Health, Safety, Security, and Environmental standards

What We Offer:

25 days annual leave plus public holidays

Healthcare cash plan (Medicash)

Employee Assistance Programme, including access to a 24/7 GP and prescription service

Employee wellness programmes

Life assurance

Employee referral programme

If you are interested in this role, please apply now and forward an up-to-date copy of your CV.

Quick apply

Refine Your Search

client retention manager jobs in thrupp, gls

Client Retention Manager

Private Client Consultant

Key Account Manager

Agency Relations Manager (Remote)

Account Manager

Commercial Partnerships Manager - Triathlon

Human Resources Business Partner

Reward & People MI Specialist

PR & Social Media Director

Account Manager

Commercial Account Handler

Senior Property Manager

Partnership Account Executive

Account Manager - Data Centre Solutions

Trainee Property Manager

VacancyTitle: Customer Care Supervisor

Assistant Property Manager

PR & Social Media Director (12 Month Maternity Cover)

Customer Care Supervisor

Salon Supervisor

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