Information analyst Work, Jobs in Thurmaston, Lec (with Salaries)

Service Desk Analyst
Leicestershire Partnership NHS Trust —Leicester
- £28,392 - £31,157 a year
2d
Information Analyst
Derby City Council —Derby
- £33,143 - £36,363 a year
- Full-time
- Hybrid work
- SQL
- IT
- Communication skills
- Annual leave
- Employee assistance programme
7d
Data Analyst
Cromwell Group —Leicester
- Full-time
- Data analysis skills
- SQL
- Power tools
- Annual leave
- Sick pay
9d
Graduate Planning & Data Analyst
AMETEK, Inc. —Leicester
- Microsoft Excel
- Engineering
- Master's degree
9d
Data Governance Analyst
Centrica —Leicester
- Full-time
- Hybrid work
IT Support Analyst
LKQ Corporation —Tamworth
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
3d
Senior Data Analyst
Hastings Direct —Leicester
- Full-time
- SQL
- Python
Graduate Data Analyst
Experian Information Solutions —Nottingham
- £32,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Machine learning
- Python
- Annual leave
3d
Lead Information Security Analyst
East Midlands Railway —Derby
- £55,000 a year
- Communication skills
- Annual leave
- Employee discount
7d
Business Change Commissioning Manager
Leicester City Council —Leicester
- £42,839 - £46,142 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Data Analyst (Finance)
Rushcliffe Borough Council —Nottingham
- £43,815 - £46,611 a year
- Full-time
- SQL
- Analysis skills
- Free parking
- Employee assistance programme
DIGITAL BUSINESS ANALYST
SOOLAR CONCEPTS LIMITED —Derby
- £35,500 a year
- Full-time
- Microsoft Excel
- Sales
- Data analysis skills
Quick apply
First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
14d
Women’s Pro Game Academy Performance Analyst Undergraduate Placement Student
Nottingham Forest Football Club —Nottingham
- Full-time
- Microsoft Excel
- Organisational skills
7d
Brand Protection Analyst / Cyber-investigator
Potter Clarkson —Nottingham
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- SQL
Quick apply
Business Change & Transition Analyst (FTC)
Cadent Gas —Coventry
- £37,977 - £42,447 a year
- Hybrid work
- Employee discount
7d
Procurement Analyst
Nottingham University Hospitals NHS Trust —Nottingham
- £32,073 - £39,043 a year
- Full-time
14d
Associate Business Analyst
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
HR Data Analyst
GXO Logistics —Northampton
- Up to £45,000 a year
- Full-time
- Microsoft Excel
- Presentation skills
- Annual leave
- Employee assistance programme
Data Coordinator and Analyst
Balfour Beatty —Derby
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Annual leave
7d

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Service Desk Analyst

Leicestershire Partnership NHS Trust -
Leicester

Apply Now

Job details

£28,392 - £31,157 a year
2 days ago

Qualifications

Full job description

Job Overview

Band 4 Service Desk Analyst

The post holder will be expected to operate within SLA/OLA standards expected by customers. This role will have the responsibility for receiving all incoming issues and information requests to HIS with the brief to either resolve to a conclusion, or to pass or escalate to the appropriate person. All calls are to be logged whilst doing so. They will be responsible for communicating complicated IM&T issues to non IM&T staff/suppliers.

The post holder will need to operate within a busy call centre environment and will need to ensure that they follow procedures that have been developed.

The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. This post may require flexible working hours, based upon the service requirements of the HIS client base.

Act as first point of contact for HIS Service endusers on the customer service desk.
Answer, log and manage all calls, emails and faxes to the Service Desk.
Work within SLA/OLA requirements, ensuring issues are owned and progressed to resolution.
Maintain and contribute to the HIS knowledge base.
Analyse and resolve complex IM&T queries, including software and hardware configuration.
Support clients with account management, GP connections, desktop issues, mobile phones and application software across Trust sites and other organisations per SLA.
Process user account and VPN forms following set procedures.
Ensure issues are resolved within SLA or escalated to secondline support.
Maintain IT systems and user accounts, ensuring accurate access and contributing to IM&T improvements.
Follow up resolutions to ensure user satisfaction.
Liaise with internal teams, thirdparty engineers and suppliers to ensure timely responses.
Assist in managing the Service Desk application, including user accounts, categories and call allocation.
Meet quality and performance targets set by Service Delivery Management.
Escalate incidents to external support agencies when required.
Promote and comply with the organisation’s equal opportunities policy.

This job description is not exhaustive and may be reviewed and amended in consultation with the post holder.

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Apply Now

Refine Your Search

information analyst jobs in thurmaston, lec

Service Desk Analyst

Information Analyst

Data Analyst

Graduate Planning & Data Analyst

Data Governance Analyst

IT Support Analyst

Senior Data Analyst

Graduate Data Analyst

Lead Information Security Analyst

Business Change Commissioning Manager

Data Analyst (Finance)

DIGITAL BUSINESS ANALYST

First Line Analyst 3

Women’s Pro Game Academy Performance Analyst Undergraduate Placement Student

Brand Protection Analyst / Cyber-investigator

Business Change & Transition Analyst (FTC)

Procurement Analyst

Associate Business Analyst

HR Data Analyst

Data Coordinator and Analyst

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