1st contact Work, Jobs in Thurston, Sfk (with Salaries)

1st Contact Agent
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Full-time
- In-person
- Annual leave
Quick apply
11d
MDSA
Unity Schools Partnership —Bury St. Edmunds
- £24,795 a year
- Part-time
- School
5d
Property Services Administrator
Caring Homes Group —Colchester
- £12.74 an hour
- Full-time
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Prisoner Custody Officer
Serco Plc —Ipswich
- £24,596 - £27,180 a year
- Full-time
- IT
- Communication skills
- Paid training
- Employee assistance programme
Prisoner Escort & Custody Driver
Serco Plc —Watton
- £2,400 - £31,063 a year
- Overtime
- IT
- Communication skills
- Paid training
- Employee assistance programme
Prisoner Escort and Driver
Serco Plc —Watton
- £24,596 - £31,063 a year
- Overtime
- Driving
- IT
- Communication skills
- Paid training
- Employee assistance programme
Academic Advisor, Lakenheath
University of Maryland Global Campus —Lakenheath
- £40,000 a year
- Weekend availability
- Customer service
- Military
- Salesforce
- Annual leave
- Life insurance
Children's Support Worker - Sudbury
Keys Children —Sudbury
- £14.45 - £15.15 an hour
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Early Years Practitioners
Little Leaders Childcare —Ipswich
- £24,167.52 a year
Evening Program & National Test Center Coordinator, Lakenheath
University of Maryland Global Campus —Lakenheath
- £38,200 a year
- Weekend availability
- Customer service
- Military
- University
- Annual leave
- Life insurance
Key Stage 2 SEND teacher
Unity Schools Partnership —Bury St. Edmunds
- £32,916 - £51,048 a year
- Full-time
- Care plans
- Leadership
- School
Artificial Intelligence, Lakenheath, The Undergraduate School - Adjunct Faculty
University of Maryland Global Campus —Lakenheath
- £903 - £1,215 an hour
- Part-time
- Master's degree
- AWS
- University
- Life insurance
Writing, English, Speech, Communication, Lakenheath, Undergraduate School - Adjunct Faculty
University of Maryland Global Campus —Lakenheath
- £903 - £1,215 an hour
- Part-time
- English
- Master's degree
- University
- Life insurance
Human Resources Management, Lakenheath, The Undergraduate School - Adjunct Faculty
University of Maryland Global Campus —Lakenheath
- £903 - £1,215 an hour
- Part-time
- Master's degree
- University
- Human resources
- Life insurance
Mathematics, Lakenheath, The Undergraduate School - Adjunct Faculty
University of Maryland Global Campus —Lakenheath
- £903 - £1,215 an hour
- Part-time
- Master's degree
- University
- Teaching
- Life insurance
Social Work, Lakenheath, Undergraduate and Graduate School - Adjunct Faculty
University of Maryland Global Campus —Lakenheath
- £903 - £1,215 an hour
- Part-time
- Master's degree
- University
- Teaching
- Life insurance
School Site Manager
Anglian Learning —Cambridge
- £28,598 - £31,022 a year
- Part-time
- Management
- Maintenance
- Supervising experience
- Employee discount
- Gym membership
Quick apply
6d
Kids Pastor
River Church Ipswich —Ipswich
- Up to £32,500 a year
- Full-time
- Travel
- Organisational skills
- IT
Social Sciences, Mathematics, Statistics, Overseas Collegiate Faculty, United Kingdom
University of Maryland Global Campus —Lakenheath
- £64,534 - £86,700 a year
- Full-time
- Doctoral degree
- Military
- Master's degree
- Life insurance
Cleansing HGV Driver and Operative
East Suffolk Services Limited —Woodbridge
- £16.64 an hour
- Full-time
- Employee discount
- Life insurance
3d

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1st Contact Agent

Call Assist -
Colchester

Quick apply

Job details

Full-time
£10.85 - £12.71 an hour
11 days ago

Benefits

Annual leave
Company pension

Qualifications

GCSE

Full job description

Call Assist specialises in providing 24/7 vehicle assistance services, primarily following a breakdown or accident. We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe.

Call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand. Anyone who has broken down on a busy motorway or suffered an accident late at night can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner.

With a proven formula and thanks to our team of employees tirelessly delivering an award-winning service, our desire to always improve and never become complacent has ensured Call Assist has held long term contracts with many of our key partners.

Our core values are:

We work as a team
We are professional
We are proud of what we do
We are progressive and forward-thinking
We are fully committed to achieving the best for our customers and clients
We are passionate and enthusiastic

To help us provide the very best service, we are looking for a 1st Contact Agent to join our Customer Service department in our Colchester office.

Job purpose

To deal with Customer Service activities in accordance with Company procedure and provide a high standard of service when handling any potential, new or ongoing complaints:

Main Tasks

Investigation and resolution of complaints over the phone to a high standard in accordance with our procedures and principles.
Maintaining accurate records of complaints and resolutions in line with reporting requirements.
Maintaining effective relationships with our external clients.
Ensuring all your work is conducted to a high standard and is properly recorded within the complaints handling database.
Ensuring the Customer Service phone line is answered in a timely manner.

The ideal candidate will have the following:

Ability to work under pressure using your own initiative.
Ability to discuss customer’s complaint with them via the phone, email and letter.
Ability to write a formal letter or email to a customer. It is vital that you can provide examples of where you have been required to provide official written emails or letters to customers in the past.
Ability to work individually and as part of a team to ensure the team is achieving their KPIs.

Hours & training:

Full training will be provided

The working hours for this position are Monday to Friday 9 a.m. to 5:30 p.m.

Benefits

Extensive training coupled with an ongoing support and development program through a dedicated online development portal
20 days paid holiday in addition to the bank holidays on a full time basis (pro rata for part time)
Opportunities for progression within the Company
Contributory workplace pension
You will receive one paid holiday day to be taken on your birthday

Salary:

The salary is dependent on age:

16 to 20 - £10.85 p/h
21+ - £12.71 p/h

This position is not commission based

Applications:

We are passionate about our service and strive for perfection in every one of the 600,000 calls our offices in Colchester answer each year. So, if you would like to be part of a growing success story and would like to join our journey with a friendly, ambitious team, then we would be delighted to receive your application. Please include your GCSE/CSE grades with your application.

If you require further information regarding the position, please call Meghean on 01206 785 850.

Retention Statement

Call Assist has a continued commitment to protecting the collection and use of personal and sensitive data.

All job applications will be held on our records for a period of 6 months in the strictest of confidence and not shared with any other business or organisation.

If you wish for your personal and sensitive data to be removed from our systems earlier, please contact us.

Job Type: Full-time

Pay: £10.85-£12.71 per hour

Work Location: In person

Quick apply

Refine Your Search

1st contact jobs in thurston, sfk

1st Contact Agent

MDSA

Property Services Administrator

Prisoner Custody Officer

Prisoner Escort & Custody Driver

Prisoner Escort and Driver

Academic Advisor, Lakenheath

Children's Support Worker - Sudbury

Early Years Practitioners

Evening Program & National Test Center Coordinator, Lakenheath

Key Stage 2 SEND teacher

Artificial Intelligence, Lakenheath, The Undergraduate School - Adjunct Faculty

Writing, English, Speech, Communication, Lakenheath, Undergraduate School - Adjunct Faculty

Human Resources Management, Lakenheath, The Undergraduate School - Adjunct Faculty

Mathematics, Lakenheath, The Undergraduate School - Adjunct Faculty

Social Work, Lakenheath, Undergraduate and Graduate School - Adjunct Faculty

School Site Manager

Kids Pastor

Social Sciences, Mathematics, Statistics, Overseas Collegiate Faculty, United Kingdom

Cleansing HGV Driver and Operative

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