it helpdesk analyst Work, Jobs in tilehurst, brk (with Salaries)

IT Helpdesk Analyst
Softcat —Marlow
- Hybrid work
- Azure
- Customer service
- IT
- Flexible schedule
11d
Customer Service Desk Analyst
M Group —Farnborough
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
4d
1st Line Helpdesk Analyst
FluidOne —Woking
- £28,000 - £31,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
1st Line Support Analyst
FluidOne —Camberley
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Desktop Support Analyst
Atcore —Burnham
- Full-time
- Customer service
- Windows
- Computer networking
- Life insurance
Quick apply
Security Systems Analyst
Securitas UK —Reading
- £45,000 a year
- Full-time
- Continuous improvement
- Computer networking
- In-person
- Employee discount
Quick apply
5d
2nd Line Support Analyst
Sharp —High Wycombe
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
2nd Line Support Analyst
FluidOne —Camberley
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee assistance programme

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Service Desk Analyst
Castle Trust Bank —Basingstoke
At Castle Trust Bank we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts…
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Customer Service Desk Analyst
M Group —Farnborough
Act as the 1st point of contact for incidents, requests and queries via telephone, email, B2B and customer portals. The additional benefits with this role:
4d

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it helpdesk analyst jobs near tilehurst, brk

IT Helpdesk Analyst

Softcat -
Marlow

Apply Now

Job details

11 days ago

Benefits

Flexible schedule

Qualifications

Azure
Incident management
Customer service
ServiceNow
IT
Problem management
Communication skills
Active Directory
Intune
Help desk

Full job description

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our IT Operations Team

IT Operations are crucial to our success. We aim to enable the business to work smarter and faster by delivering reliable, scalable, and agile systems and applications. The IT Operations team manages the infrastructure and network that support our key systems and provides a digital workspace that helps our users communicate and work effectively across the organisation.

Our IT Helpdesk is always ready to assist with any IT-related queries, issues, and requests. The IT Operations team is part of the larger internal Tech Team, which collaborates closely with Sales, Services, Business Operations, and select Vendors and Partners.

As an IT Helpdesk Analyst, you will be responsible for delivering exceptional service to our Softcat colleagues. Consistently demonstrating ownership and accountability in every aspect of your role

You will triage, troubleshoot and resolve incidents, and fulfil service requests efficiently, ensuring minimal downtime and maximum user satisfaction through a high standard of service and effective prioritisation. Running Softcat's Techbar, you will provide vital face-to-face support, empower colleagues and foster collaboration across teams.

As a IT Helpdesk Analyst you'll be responsible for:

Provide first-line technical support to users via phone, in person, and remotely. Log all incidents, service requests, and resolutions in the ITSM platform (ServiceNow) within agreed SLA targets
Diagnose and troubleshoot issues across multiple technologies, ensuring accurate triage and timely resolution of incidents and fulfilment of service requests
Manage your work queue proactively, prioritising incoming requests and incidents to maintain service efficiency
Collaborate with other IT teams to resolve incidents and fulfil requests, escalating complex issues to second-line analysts when necessary
Communicate clearly and promptly with users throughout the resolution process, maintaining ownership of issues until closure

We'd love you to have

Experience working in an IT Helpdesk or Service Desk environment, providing first-line technical support for incident management, problem management and request fulfilment
Knowledge of the Microsoft stack (M365, Autopilot, Intune, Azure AD)
Experience in Active Directory for user account creation and permission management
Excellent customer service and communication skills, with the ability to explain technical issues clearly to both technical and non-technical users
Accurate and detailed call logging in an ITSM platform (preferably ServiceNow), ensuring all incidents and requests are documented correctly

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Hybrid working
Working flexible hours - flexing the times you start and finish during the day
Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Apply Now

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it helpdesk analyst jobs in tilehurst, brk

IT Helpdesk Analyst

Customer Service Desk Analyst

1st Line Helpdesk Analyst

1st Line Support Analyst

Desktop Support Analyst

Security Systems Analyst

2nd Line Support Analyst

2nd Line Support Analyst

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