The Role:
As an Estates Maintenance Helpdesk Coordinator, you will play a key role within the Estates & Facilities team, supporting the effective coordination, monitoring and continuous improvement of reactive and planned maintenance activities across Affinity Water’s estate portfolio.
You will be responsible for providing a high-quality customer-focused helpdesk service, ensuring maintenance requests are accurately logged, proactively monitored and progressed through to completion using CAFM/CMMS systems and supporting processes. Alongside day-to-day operational coordination, the role will take a lead in improving workflow management, data quality, reporting visibility and system utilisation to support more proactive maintenance management and operational performance across the estate.
What you'll be doing:
Provide a professional and customer-focused Estates Maintenance Helpdesk service, acting as a key point of contact for Estates and Facilities related maintenance requests.
Receive, log, allocate and monitor reactive and planned maintenance tasks using CAFM/CMMS systems, ensuring requests are accurately recorded and progressed in a timely manner.
Support the effective management of maintenance service levels by monitoring task progress, highlighting risks or delays and escalating issues where required.
Review and monitor maintenance dashboards, reports and system outputs to identify operational gaps, recurring issues or trends requiring attention.
Raise and manage purchase orders and support the tracking and processing of contractor and supplier invoices where required.
Build and maintain effective working relationships with internal stakeholders, managers, engineers, contractors and suppliers to support effective service delivery and customer satisfaction.
A degree of flexibility is required, and the role holder may be expected to undertake other duties reasonably aligned to the scope and purpose of the role.
What you'll need:
Experience working in a maintenance coordination, helpdesk, facilities management or operational support environment.
Experience using CAFM, CMMS or similar maintenance management systems.
Strong Microsoft Excel and general Microsoft Office skills.
Experience proactively managing multiple tasks and priorities in a fast-paced environment.
Experience working with contractors, suppliers and internal stakeholders.
Experience using dashboards or data visualisation tools to support operational monitoring
Advert closing date: 7/7/26
Salary: £25,000 - £30,000 (salary dependant on skills and experience)
Hours of work: Mon - Thurs (08:30am - 17:00pm) Friday (08:30am - 16:30pm)
Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
Entry into the company annual bonus scheme.
Annual leave from 23-27 rising with length of service, and the option to purchase up to 5 extra days.
A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
Access to our Wellbeing Centre with support for looking after your physical and mental health.
Discounts at a Range of Retail Outlets through our Tap4Perks scheme
Discounts on Dental and Medical Insurance through our Tap4Perks scheme through salary sacrifice
Up to 4 Affinity days a year to volunteer in the community.
Life Assurance.
As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.
Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.
