Job Overview
We are seeking a dedicated and organised Patient Services Coordinator to join our team. The successful candidate will serve as the primary point of contact for patients, ensuring smooth scheduling, accurate record-keeping, and excellent customer service. This role offers an opportunity to contribute to patient care delivery in a professional and supportive environment, fostering positive patient experiences and efficient clinic operations.
Working hours will be fixed and will include sessions within the hours of 07:45-18:30. In addition, flexibility in working hours will be required to cover staff absences/leave occasionally.
Applicants must have excellent customer service, administration, and IT skills.
Responsibilities
- Manage patient appointments, including scheduling, rescheduling, and cancellations, using the clinic’s electronic systems.
- Greet patients warmly upon arrival and assist with check-in procedures.
- Maintain accurate and up-to-date patient records in compliance with data protection regulations.
- Answer incoming calls promptly, providing information or directing queries to the appropriate healthcare professionals.
- Ensure repeat prescriptions are generated accurately and efficiently
- Coordinate with medical staff to ensure timely patient flow and appointment adherence.
- Handle administrative tasks such as processing paperwork
- Uphold confidentiality and professionalism in all interactions with patients and staff.
Experience
Essential
- Experience in customer service
- Proven experience in a healthcare administrative role or similar customer service position with administrative duties.
- Competent in the use of all aspects of MS Office
Desirable
- Previous use of SystmOne, Emis or similar
Qualifications
- Educated to GCSE level or equivalent GCSE Mathematics & English (C or above)
Skills
- Excellent organisational skills with the ability to prioritise tasks effectively.
- Strong communication skills, both written and verbal, with a compassionate approach towards patients.
- Ability to work efficiently under pressure while maintaining attention to detail.
- A friendly demeanour combined with a professional attitude is essential for success in this role.
- Strong IT skills, including ability to learn new systems
- Clear, polite telephone manner
- Competent in the use of all aspects of MS Office
- Effective time management
- Ability to work both as a team member and independently
- Strong interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Flexibility to work outside of core office hour
- Personal qualities:
- Polite and confident
- Flexible and cooperative
- Motivated Forward thinker
- Integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Job Types: Part-time, Permanent
Pay: £12.79 per hour
Experience:
- Administrative: 2 years (preferred)
Work Location: In person
