Job Description & Person Specification >
Do you feel motivated and passionate about supporting vulnerable individuals into accommodation? Are you a committed and self-driven person who has strong humane values and believes in supporting individuals to achieve a different outcome in their lives? Then this role may be for you.
We are recruiting a Resettlement Worker who is creative and inventive and who can identify opportunities to help positively change peoples’ lives. You will have a strong ability to self-organise and can communicate well, with an understanding of the various difficulties that homelessness and rough sleeping brings. You will ideally have knowledge around housing and housing support needs. You will be a confident and self-managing kind of person who enjoys working within a strong and varied team who believe in personal ability to change. You are at your best when no two days are the same. Self-reflection, listening, asking questions, courage and empathy are the key skills we are looking for. In return the team will provide you with structure, support, and encouragement to do the best job you can do! Each day will be different, but frequently include:
- Conducting outreach visits to people sleeping rough across Torbay.
- Helping source suitable accommodation for people and assisting them to move in.
- Signposting or directly connecting people with other services.
- Attending multi-agency meetings to coordinate support and manage any risk.
- Keeping records up to date.
- Playing an active role in a wider system of support.
We are committed to working in ways that are trauma informed and trauma responsive. If you are interested in this role, please take the time to watch this video: The Best Explanation of Addiction I’ve Ever Heard – Dr. Gabor Maté - Bing video. If it does not resonate with you, then this will not be the role for you. If it does, then keep reading (please note that not all people we work with have addictions, but it is a common occurrence).
The role sits within the Resettlement Team, which is part of the ASB and Vulnerability Team, which is in Torbay Council’s Community Safety Department. Your immediate teammates work includes Tenancy Sustainment, ASB and statutory nuisance investigations, provision of Town Centre Officer service, coordinating support for people with complex needs. The wider departmental teams include Safer Communities, Housing Options, Housing Standards, Licensing, Emergency Planning, Corporate Health and Safety, Food Standards Team and Environmental Protection. Together we cover a lot of areas of work which we find both interesting and varied – we hope you do too!
This post meets the requirements for an Enhanced Criminal Record Check. This will show spent and unspent convictions and adult cautions which have not been filtered in line with legislation, plus any information held by local Police that is considered relevant to the role.
This position is for a fixed term until 31st March 2027.
If you are viewing this advert on a job board, you can access the
full job description by placing the below URL into your browser:
https://www.torbay.gov.uk/jobs/job-descriptions/resettlement-worker/
For an informal chat please contact Sarah Yates on 07795453340 or [email protected].
Interviews are expected to be conducted during the week commencing 15th June 2026.
This role is not eligible for visa sponsorship.
Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible.
Essential:
- Effective communication skills.
- Relationship building.
- Accurate record keeping.
As this post meets the requirements of the Immigration Act 2016 (part 7), the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
Essential:
- Working knowledge of the causes of homelessness.
- Working knowledge of vulnerability, including addiction, mental ill health, domestic abuse and sexual violence.
Essential:
- Educated to GCSE standard or equivalent.
- Experience of working with vulnerable adults and homelessness.
- Experience of positive partnership working.
Please review the available pages within the careers site.
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