Response specialist Work, Jobs in Trafford, Eng (with Salaries)

Customer Support Advisor
ITCUK —Manchester
- £28,000 a year
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
First Response Advisor - Legal Firm
MAJ Law Ltd —Warrington
- £45,000 - £55,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Free parking
Quick apply
8d
Compliance Officer
Qualitas Housing —Blackburn
- £30,000 a year
- Full-time
- Bachelor's degree
- Organisational skills
- In-person
- Life insurance
Quick apply
Achievement Tutor
The Manchester College —Manchester
- £30,750 - £47,339 a year
- Full-time
- Education
- Annual leave
- Employee assistance programme
13d
Social Worker
Trafford Council —Trafford
- £37,280 - £40,777 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Employability and Partnership Co-ordinator
The Manchester College —Manchester
- £26,000 - £29,500 a year
- Full-time
- Management
- Microsoft Office
- Business development
- Annual leave
- Employee assistance programme
Attendance and Progress Monitor
The Manchester College —Manchester
- £25,500 - £33,443 a year
- Full-time
- English
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
5d
Control Centre Officer
National Crime Agency —Warrington
- £36,057 a year
- Weekend availability
- Hybrid work
- Presentation skills
- IT
- In-person
- Annual leave
15h
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
11d
Science Teacher
The Manchester College —Manchester
- £30,750 - £47,339 a year
- Full-time
- English
- Education
- Communication skills
- Annual leave
- Employee assistance programme
Supported Living Field Care Supervisor
Field Care Supervisors —Manchester
- £32,000 a year
- Full-time
- Care plans
- Leadership
Quick apply
11d
Maintenance Technician
Univar Solutions UK Ltd —Cadishead
KYC Onboarding Specialist
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Travel
- Banking
Quick apply
Licensing Officer
Trafford Council —Trafford
- £28,598 - £31,022 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
- Work from home
5d
Chef Teacher
The Manchester College —Manchester
- £16,465.50 - £23,669.50 a year
- Part-time
- Culinary experience
- English
- Education
- Annual leave
- Employee assistance programme
5d
Work-based placements
HSR Psychology —Salford
- Full-time
- Psychology
- Organisational skills
- IT
Mental Health and Wellbeing Manager
UCEN Manchester —Manchester
- £17,122.81 - £23,768.97 a year
- Part-time
- Microsoft Powerpoint
- Project management
- Annual leave
- Employee assistance programme
12h
Environmental Technician
Strabag —Manchester
- Management
- Presentation skills
- Travel
Achievement Tutor (Performing Arts)
The Manchester College —Manchester
- £30,750 - £47,339 a year
- Full-time
- English
- Analysis skills
- Education
- Annual leave
- Employee assistance programme
HART Specialist Paramedic
North West Ambulance Service NHS Trust —Manchester
- £49,387 - £56,515 a year
- Full-time
- Organisational skills
- Leadership
8d

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Customer Support Advisor

ITCUK -
Manchester

Quick apply

Job details

Full-time
£28,000 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Tech scheme
Company events
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
Business processes
Organisational skills

Full job description

Customer Support Advisor

Job Description

Shift Pattern: 12-hour night shift from 7pm to 7am, 4 days on, 4 days off

This is an opportunity to join a fast-growing technology, marketing and support services business with circa 80 staff based in Didsbury, South Manchester. Founded in 2004 we have grown year on year and have established ourselves as a leader in our field. We offer a relaxed working environment, a casual dress policy and the freedom to learn new skills. We are looking for a highly motivated Customer Service specialist to join the team.

Key Responsibilities and duties

Servicing all inbound contact requests submitted by live chat, email or telephone whilst striving for first contact resolution and maximum customer advocacy.
Creating engaging interactions and developing relationships with customers.
Playing an active role in customer retention, using knowledge of the business processes to offer suitable rewards and incentives.
Escalate and report any player and business impacting issues through the correct channels.
Keep confidential records and financial information private and secure and ensure all contact is dealt with following GDPR/data protection requirements.
Address customer questions about new products, services and promotions to other brands, engage with and effectively promote incentives to improve customer satisfaction and team morale.
Work with the team manager to maintain best practices and implement any feedback provided to help improve customer service culture, response time and tools to improve staff/customer experience.
Complete ad-hoc tasks when necessary.
Utilise systems and technology to deliver great customer care.

The successful candidate will possess

Demonstrates strong interpersonal skills with the ability to communicate effectively and respectfully with a wide range of people.
Communicates clearly and adapts communication style, both verbal and written.
Pays attention to detail and contributes effectively in a team environment.
Applies organisational skills to prioritise tasks in a way that supports both individual and team needs.
Shows commitment to fostering positive and respectful interactions with customers and colleagues.
Uses available strategies and support to respond constructively in challenging or high-pressure situations.

We offer

A competitive Royal London pension scheme
Annual bonus
A company funded Health scheme to help maintain a great work-life balance
Great prospects for career progression and CPD opportunities
Relaxed and friendly working environment aided by our awesome breakout room – Playstation, Nintendo switch, ping pong, bean bags……
Two annual summer and winter parties
Free fruit, tea, coffee and ice cream vans when the sun plays out
Dogs, not every day, but from time to time we bring our 4 pawed pals in for cuddles
Casual dress code
24 days holiday increasing with length of service
Plenty of other benefits including Cycle to work scheme, tech scheme and staff discount scheme
Partnership with Spill, providing you with the access to a therapist service and numerous mental health tools to ensure healthy wellbeing at work
Lastly free car parking and an easy commute to the office either via car or public transport

Job Type: Full-time

Salary: £28,000 basic pay per year with double bank holiday pay and OTE bonus

Job Type: Full-time

Pay: £28,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Referral programme
Sick pay

Education:

GCSE or equivalent (preferred)

Experience:

customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

response specialist jobs in trafford, eng

Customer Support Advisor

First Response Advisor - Legal Firm

Compliance Officer

Achievement Tutor

Social Worker

Employability and Partnership Co-ordinator

Attendance and Progress Monitor

Control Centre Officer

Customer Service Manager X2

Science Teacher

Supported Living Field Care Supervisor

Maintenance Technician

KYC Onboarding Specialist

Licensing Officer

Chef Teacher

Work-based placements

Mental Health and Wellbeing Manager

Environmental Technician

Achievement Tutor (Performing Arts)

HART Specialist Paramedic

I want to receive the latest job alerts for response specialist in trafford, eng

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