Location: In-Office (5 Days Per Week) based in Newport, Wales
Reports to: Group Financial Controller
Role Overview
We are seeking a high-calibre Group Credit Controller to manage the income function across our multi-site care home group. This is a complex role managing 250+ accounts across multiple legal entities. You will be responsible for the full revenue lifecycle, from Xero invoicing to the rigorous collection of aged debt from Local Authorities, Health Boards, and private residents.
Attention to detail is the absolute priority. You must be comfortable reconciling high volumes of data across three distinct payment streams while navigating varying payment terms (Arrears vs. In Advance).
Key Responsibilities
1. Triple-Stream Payment Reconciliation
You will be responsible for the daily "triangulation" of income:
- Standing Orders: Daily reconciliation via bank statement exports/feeds to ensure private fee collections are captured.
- Remittances & POs: Matching complex bulk payments from Local Authorities and NHS Health Boards against specific resident accounts, often involving prior Purchase Order verification.
- Xero Invoicing: Ensuring all monthly billing is issued accurately and on time across all entities.
2. Multi-Entity Ledger Management
- Maintaining clean ledgers for several sites/entities.
- Managing the nuances of different funding bodies, each with their own payment cycles (4-weekly, monthly, etc.).
3. The Escalation & Collection Matrix
Executing a disciplined approach to overdue debt:
- <30 Days: Proactive verification that invoices are received/approved by Social Services/Health Boards.
- 30–60 Days: Active chasing, resolving funding disputes, and escalating "Short-Pays."
- 60+ Days: Formal escalation to the Financial Controller; preparing accounts for legal recovery or funding body "Stage 2" disputes.
4. Reporting & Compliance
- Weekly "Pulse" Report: Providing the Financial Controller with a weekly position on monthly reconciliations and a status update on the collection targets.
- Audit Trail: Ensuring 100% accuracy in recording interactions and payment allocations.
Technical & Experience Requirements
- Sector Experience (Highly Desirable): Previous experience in Care Homes or Healthcare dealing with Local Authority/NHS funding and self-funded residents.
- Xero (Expert Level): Minimum 3+ years of extensive use in a high-volume environment.
- Dynamics 365: Knowledge of D365 is a significant advantage, as the group is looking to migrate ERPs in the medium-term.
- Complex Reconciliations: Proven ability to reconcile bank statements against multiple funding sources and split-payment accounts.
Candidate Profile
- The "Care Sector" Specialist: You understand that Local Authority payments are rarely straightforward and require persistence and "detective work."
- Process-Driven: You thrive on the "Daily Reporting" cycle and enjoy the satisfaction of a fully reconciled bank feed.
- Meticulous: You understand the financial sensitivity of care billing; errors here impact families and vulnerable residents, so accuracy is non-negotiable.
Pay: £27,000.00-£32,000.00 per year
Benefits:
- Bereavement leave
- Canteen
- Company events
- Company pension
- Employee mentoring programme
- Free parking
- On-site parking
- Referral programme
- Sick pay
Work Location: In person
