Residential support Work, Jobs in Union Mills, Iom (with Salaries)

Customer Care Coordinator
Dandara —Douglas
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Support Worker Waking Nights
Autism Initiatives —Isle Of Man
- £29,213 - £32,520 a year
- Full-time
- Employee assistance programme
Support Worker (Driver required)
Autism Initiatives —Isle Of Man
- £31,300 - £34,843 a year
- Full-time
- Annual leave
- Employee assistance programme
Customer Care Technician
Dandara —Douglas
- Customer service
- Maintenance
- Construction
Wellbeing Coordinator
Caring Homes Group —Peel
- £12.86 an hour
- Part-time
- Organisational skills
- Communication skills
- Time management
- Employee assistance programme
- Employee discount
Quick apply
Health Care Assistants
LV Care Group —Ramsey
- Full-time
- Organisational skills
- Care plans
- Communication skills
Quick apply
Senior Health Care Assistant
LV Care Group —Port Erin
- Full-time
- Medication administration
- Supervising experience
- Organisational skills
Quick apply
Registered Manager
LV Care Group —Ramsey
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
Registered Nurse - Community
Isle of Man Government —Douglas
- £39,637 - £49,775 a year
- Part-time
- Relocation assistance
- Annual leave
10d
Registered Nurse
Caring Homes Group —Peel
- £23.39 an hour
- Weekend availability
- Nursing home
- Care plans
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply

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Support Worker Waking Nights
Autism Initiatives —Isle Of Man
Free Employee Assistance Programme with qualified advisors trained to help, 24 hours a day, any day of the year.
£29,213 - £32,520 a year
Senior Support Worker (Driver preferred)
Autism Initiatives —Douglas
We particularly welcome applications from candidates who hold a manual driving licence. Free Employee Assistance Programme with qualified advisors trained to…
£37,995 a year

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Customer Care Coordinator

Dandara -
Douglas

Apply Now

Job details

Benefits

Annual leave
Employee assistance programme
Private medical insurance
Employee discount
Pay rise

Qualifications

Customer service
Microsoft Office
Purchasing
IT
Construction
Communication skills

Full job description

Customer Care Coordinator

At Dandara we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. We want to recruit the best people to contribute to our goals and build our businesses. We put our customers first, we empower our people, and we support the communities in which we build.

Our Customer Care team in the Isle of Man make sure home buyers receive the very best care following their home buying experience. Customers expect their homes to be of the highest standard, and you will make sure they are, by being on hand with answers and practical help. More importantly than that though, is your passion for quality and professionalism.

What you'll be doing

Act as the first point of contact for homeowners regarding customer care and defect enquiries.
Log, track, and manage customer care issues from report through to resolution.
Schedule and coordinate Customer Care Technicians and subcontractors to attend remedial works.
Communicate clearly and professionally with homeowners to manage expectations and appointment times.
Ensure defects are addressed within agreed service levels and warranty requirements.
Maintain accurate and up-to-date customer care records and systems.
Monitor outstanding issues and follow up to ensure timely completion.
Support defect inspections and quality checks where required.
Escalate unresolved or high-risk issues to Customer Care Management.
Ensure compliance with company procedures, consumer codes, and health & safety requirements.
Contribute to continuous improvement of customer care processes and customer satisfaction.
Follow up on customer feedback via customer surveys in close-cooperation with Customer Care Manager
Strive to achieve gains in ‘Customer Satisfaction’ and ‘Recommended’ ratings as reported by HBF.
Carry out day to day office administration to drive smooth running of the department.

What you'll bring

Experience in a Customer Care Coordinator, Customer Service, or Aftercare role, ideally within housebuilding or residential construction.
Strong customer service and communication skills.
Highly organised with the ability to manage multiple cases and priorities.
Confident in dealing with homeowners, subcontractors, and internal teams.
Comfortable using customer care systems and Microsoft Office.
Calm, professional, and solutions-focused approach.
Understanding of new-build warranty processes is advantageous but not essential.

Why Dandara

Dandara was established in 1988 from the desire to provide innovative homes and commercial properties, which would offer real value for money without compromising on design, durability, or quality. Today Dandara is one of the UK’s largest independent property development companies and it’s all thanks to the vision and passion of our dedicated team. We have a strong track record of delivering excellent houses as evidenced by our consistently high scores from our customers and our 5 Star Housebuilder awards.

What's in it for you

Competitive salary depending on experience
25 days annual leave plus bank holidays, with the option to buy up to 5 extra days
Discretionary annual bonus scheme
Private medical insurance
Life assurance (3x salary, with option to increase to 4x)
Employee assistance programme
Discounts on a range of retailers, restaurants, leisure providers and more

Apply Now

Refine Your Search

residential support jobs in union mills, iom

Customer Care Coordinator

Support Worker Waking Nights

Support Worker (Driver required)

Customer Care Technician

Wellbeing Coordinator

Health Care Assistants

Senior Health Care Assistant

Registered Manager

Registered Nurse - Community

Registered Nurse

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