Housing customer experience manager Work, Jobs in Valley Park, Ham (with Salaries)

Housing Customer Experience Manager
Wiltshire Council —Salisbury
- £39,862 - £41,771 a year
- Full-time
- Hybrid work
Head of Contact Operations
Abri —Eastleigh
- Up to £75,000 a year
- Full-time
13d
Technical Housing Skills Manager
Abri —Eastleigh
- Up to £48,000 a year
- Full-time
- Café
- Communication skills
20h
Business Engagement and Service Improvement Manager
Abri —Eastleigh
- Up to £58,432 a year
- Full-time
- Project management
- Continuous improvement
- Leadership
6d
Property Manager
Host Student Housing Limited —Southampton
- £24,000 a year
- Part-time
- Hospitality
- In-person
- Leadership
- Employee assistance programme
- Life insurance
Complaints Assistant
New Forest District Council —Lyndhurst
- £31,161 - £34,654 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Employee assistance programme
- Employee discount
6d
Resident Liaison Officer - Social Housing
Sureserve —Havant
- £27,976 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
15h
Area Planner
The Guinness Partnership —Havant
- £30,244 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
2d
Homelessness Officer (Prevention & Relief)
Southampton City Council —Southampton
- £37,280 - £40,778 a year
- Full-time
- Microsoft Office
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
10d
Housing Officer
Portsmouth City Council —Portsmouth
- £36,363 - £39,151 a year
- Full-time
6d
Project Delivery Manager
The Guinness Partnership —Havant
- £53,433 a year
- Full-time
- Customer service
- Project management
- Construction
3d
Housing Needs & Homelessness Manager
Civic Recruitment Limited —Newport
- Full-time
- Customer service
- Microsoft Office
- Driving
Quick apply
8d
Investment Delivery Manager
Aster Group —Andover
- £64,413 a year
- Full-time
- Hybrid work
- Leadership
8d
Site Manager
Sureserve —Winchester
- Up to £42,500 a year
- IT
- Construction
Quick apply
Credit Control Administrator
Fexco Property Services —Salisbury
- Full-time
- Microsoft Word
- Microsoft Excel
- Organisational skills
Quick apply
Retail Sales & Operations Manager
apetito —Christchurch
- Full-time
- Hospitality
- Sales
- Driving
- Employee discount
Business Development Manager (BDM) IT
Technology Transformation Group —Basingstoke
- Up to £45,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- IT
- Free parking
- Work from home
Quick apply
10h
Sales Account Executive
Site-Equip Ltd —Alton
- £28,000 - £32,000 a year
- Full-time
- Salesforce
- Microsoft Office
- In-person
- Free parking
- Work from home
Quick apply
2d
Service Charge Ledger Manager
Churchill Retirement PLC —Ringwood
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Free parking
Senior Project Delivery Manager
Aster Group —Andover
- £70,593 a year
- Full-time
- Hybrid work
- Continuous improvement
- No degree
- Construction
- Employee assistance programme
8d

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housing customer experience manager jobs near valley park, ham

Housing Customer Experience Manager

Wiltshire Council -
Salisbury

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Job details

Permanent | Full-time
£39,862 - £41,771 a year

Full job description

Salary: £39,862 - £41,771

Hours per week: 37 hours

Interview date: Week commencing Monday 13 June 2026

We are looking for a Housing Customer Experience Manager to develop and improve the way we interact with our tenants across Wiltshire. With over 5,300 homes and a £31m rental turnover, our Housing Management Service plays a crucial role in ensuring tenant satisfaction, and this role is central to shaping how residents experience our services. You will oversee all resident interactions, strengthen engagement and lead our Resident Engagement Team, using feedback and ‘mystery shopper’ exercises to drive continuous improvement.

We are seeking a proactive, empathetic and solution‑focused individual with significant experience of working in a similar role within a social housing landlord service. You will bring expert knowledge of the issues currently affecting social housing providers, alongside a strong understanding of relevant policies, legislation and the regulatory expectations set by the Regulator of Social Housing. Your work will support improved resident communications, effective handling of feedback and consistent compliance with Consumer Standards, making a direct and positive impact on tenant wellbeing and the reputation of the service.

In return, you will have the opportunity to influence service delivery, contribute to policy development and help shape how we respond to the needs of our tenants. This is a role where your insight and leadership will make a lasting difference to residents' lives.

If you have experience in social housing, a passion for customer experience and the drive to create meaningful change, we would love to hear from you.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here .

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

For more details, contact Jamie Peters, Housing Income Manager, via email , or call 01722 434732 x54732.

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

Please download and read the role description and person specification carefully before you apply.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.

Apply Now

Refine Your Search

housing customer experience manager jobs in valley park, ham

Housing Customer Experience Manager

Head of Contact Operations

Technical Housing Skills Manager

Business Engagement and Service Improvement Manager

Property Manager

Complaints Assistant

Resident Liaison Officer - Social Housing

Area Planner

Homelessness Officer (Prevention & Relief)

Housing Officer

Project Delivery Manager

Housing Needs & Homelessness Manager

Investment Delivery Manager

Site Manager

Credit Control Administrator

Retail Sales & Operations Manager

Business Development Manager (BDM) IT

Sales Account Executive

Service Charge Ledger Manager

Senior Project Delivery Manager

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