We’re looking for a Portfolio Coordinator to join our friendly and professional Portfolio team at Perfect Stays. This is a full-time, permanent position (40 hours per week), based in our modern Wadebridge office. The role includes some Saturday working on a rota basis. Part-time hours may be considered for the right applicant.
Salary:
£28,000
About the Portfolio Coordinator position:
We’re seeking a proactive and organised individual with a passion for customer care and strong communication skills. As a Portfolio Coordinator, you’ll support individual property owners in the successful rental and management of their homes, acting as a key point of contact and delivering high-quality service throughout both phone and email.
This is fast-paced and varied role, ideal for someone who enjoys multitasking, building relationships, and taking ownership of their work. You’ll collaborate with internal teams and external partners, ensuring that properties meet compliance standards, are marketed effectively, and are well-positioned to perform successfully.
Main goals and responsibilities:
- Deliver outstanding customer service via phone and email to property owners.
- Act as a primary contact for a portfolio of clients, offering advice and support to help maximise the rental performance of their properties.
- Liaise with internal teams (Marketing and Guest Coordinators) and external suppliers to facilitate the onboarding of new properties.
- Manage administrative tasks related to property set-up, quality assurance checks, and property documentation.
- Ensure legal and compliance requirements are communicated and fulfilled for all properties.
- Conduct quality assurance checks and coordinate any follow-up actions needed.
- Assist in gathering market insights and booking trends to support business performance.
- Contribute to the upkeep and clarity of company materials and property information.
- Support the wider team with general administration and ad hoc tasks.
We’re looking for the following skills and experience:
- Strong customer service and communication skills, both written and verbal.
- A high level of organisation with the ability to manage multiple projects simultaneously.
- A detail-orientated mindset with solid administrative experience.
- Confidence working independently and collaboratively in a team environment.
- Problem-solving skills and proactive, solutions-focused approach.
- Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
- Previous experience in customer service, office administration, or the tourism/property sector is highly desirable.
- A full driving license and access to your own transport.
How to apply:
Please email a covering letter telling us why you’d like to work with us and what you feel you could bring to the role, including an up-to-date CV to Portfolio Account Manager, Paige-Amice Harris, on [email protected]
Why work for Perfect Stays?
At Perfect Stays, we’re committed to providing a supportive, happy and healthy workplace. It’s why 40% of our current team members have been with us for more than five years, and why in this year’s anonymous team survey, 93% of our staff said they feel proud to work at Perfect Stays.
We offer a number of increased benefits linked to position and length of service*. These benefits are reviewed annually and enhanced whenever possible. We’re also an accredited Living Wage Employer - thismeans every member of our team receives the real Living Wage, which is the only UK wage rate based on the cost of living.
We’re an equal opportunities employer. We’re committed to creating a diverse and inclusive company culture, regardless of an individual’s gender, race, or background and so, we actively encourage applications from everyone, including those that are underrepresented in our workforce.
What we currently offer our team members:
- 28 days’ holiday with an increased annual leave entitlement based on length of service
- An enhanced sick pay scheme based on length of service
- Enhanced maternity, paternity, adoption and compassionate leave based on length of service
- A paid day off if you’re due to work your birthday
- A paid volunteering day so you can support a charity close to your heart
- Three additional days of flexible unpaid leave each year to cover those unexpected life events (or a longer holiday!)
- Ongoing investment in training and personal development
- Funded team drinks once a month
- Funded quarterly team afternoons, including our annual Christmas party celebration
- Occasional team stays at our properties
- Breakfast cereals provided for all team members
- Healthy workplace initiatives like a weekly fruit bowl, extensive kitchen equipment (think air fryers and Nespresso coffee machines), wellbeing workshops, discounted surfing lessons and ad-hoc concierge experiences. Plus, most of our Management team are certified Mental Health First Aiders, so you'll always have somewhere to turn when needed.
*Some of our enhanced benefits are awarded on the successful completion of the probation period, and others after a set length of service.
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Paid volunteer time
- Sick pay
Work Location: In person
