associate Work, Jobs in wakefield, wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
5d
Claim Associate
Paddl —Wakefield
- £26,500 - £29,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Document Production Associate
Williams Lea —Middleton Park
- £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Referral programme
Quick apply
7d
Sales Associate
Sunglass Hut —Leeds
1d
Production Operator
Mars —Batley
- £32,800 - £35,560 a year
- 12 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
1d
Healthcare Science Associate Practitioner
Leeds Teaching Hospitals NHS Trust —Leeds
- £28,392 - £31,157 a year
- Full-time
- Laboratory experience
- Organisational skills
- Communication skills
1d
Training Administrator
Shorterm Group —Wakefield
- £28,000 a year
- Store discount
- Annual leave
7d
Call Centre Solutions Associate
Lowell Group —Leeds
- £28,911 a year
- Full-time
- Communication skills
- Free parking
Sales Associate
H.Samuel —Leeds
- £12.71 an hour
- Part-time
- Employee discount
Care Assistant (Day)
Maria Mallaband Care Group —Ossett
- £12.81 - £13.11 an hour
- Full-time
- Care plans
- Communication skills
- Employee assistance programme
- Flexible schedule
Regulatory Compliance Associate
GoCardless —Leeds
- £46,400 - £69,600 a year
- Communication skills
1h
Associate Business Analyst
EtioGlobal —Sheffield
- £500 a day
- Analysis skills
- No degree
- Agile
7d
Client Implementation Associate
Aon Corporation —Leeds
- Communication skills
5d
Sales Associate - Leeds (Temporary)
GANT —Leeds
- Part-time
- Sales
- Communication skills
Quick apply
1d
Contract Support Associate
CBRE —Leeds
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
People and Culture Advisor
Yorkshire Housing —Leeds
- £38,439.98 a year
- English
- Agile
- IT
- Annual leave
- Employee discount
12d
Associate Bid Writers · UK Education Sector
EtioGlobal —Sheffield
- £500 - £700 a day
- Remote
- Microsoft Powerpoint
- In-person
- AI
12d
Associate Director of Estates and Facilities
Leeds Beckett University —Leeds
- £80,000 - £85,000 a year
- University
Sales Associate
NEXT —Leeds
- £10.85 - £12.71 an hour
- Part-time
- Customer service
4d
Retail Sales Associate
Batch'd —York
- £12.71 - £13.00 an hour
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
Quick apply

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
5 days ago

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

Quick apply

Refine Your Search

associate jobs in wakefield, wyk

Service Desk Analyst - Tier I

Claim Associate

Document Production Associate

Sales Associate

Production Operator

Healthcare Science Associate Practitioner

Training Administrator

Call Centre Solutions Associate

Sales Associate

Care Assistant (Day)

Regulatory Compliance Associate

Associate Business Analyst

Client Implementation Associate

Sales Associate - Leeds (Temporary)

Contract Support Associate

People and Culture Advisor

Associate Bid Writers · UK Education Sector

Associate Director of Estates and Facilities

Sales Associate

Retail Sales Associate

I want to receive the latest job alerts for associate in wakefield, wyk

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