Technical specialist remote support Work, Jobs in Wakefield, Wyk (with Salaries)

Technical Specialist Remote Support
Agfa —Leeds
- Hybrid work
- Oracle
- Customer service
- Windows
Customer Support Specialist
M3EU —Leeds
- Full-time
- Hybrid work
- Communication skills
- Time management
Quick apply
British English Voice Recording Specialist
OpsArmy —Leeds
- English
- Machine learning
- Computer skills
Quick apply
6d
QA Analyst
IDHL —Leeds
- £25,000 - £35,000 a year
- Hybrid work
AI Specialist
thebigword —Leeds
- Full-time
- Hybrid work
- Azure
- Customer service
- DevOps
Quick apply
Radiotherapy Technology Specialist
Leeds Teaching Hospitals NHS Trust —Leeds
- £49,387 - £56,515 a year
- Full-time
- Communication skills
- Teaching
12d
Customer Support Coordinator
Envirovent —Saltaire
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Maintenance
- English
- Free parking
Quick apply
12d
Product Support Specialist
LabLogic Systems —Sheffield
- Full-time
- Oracle
- Laboratory experience
- Windows
IT Service Manager - Governance & Resilience
British Business Bank —Sheffield
- £38,500 - £47,500 a year
- Monday to Friday
- Hybrid work
- IT
- Annual leave
- Employee discount
Quick apply
13d
Network Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
Supervisor Helpdesk EMEA
Arthrex —Sheffield
- Full-time
- Hybrid work
- Computer Science
- Engineering
- English
- Annual leave
SEO Executive
Circulate Digital —Sheffield
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- JavaScript
- HTML
Quick apply
9d
Publishing Operations Content Technical Lead
Public Library of Science —Sheffield
- £50,000 - £53,000 a year
- Remote
- Project management
- Bachelor's degree
- Travel
AWS Cloud Infrastructure Engineer
Change Grow Live —Leeds
- £46,683.60 - £51,101.95 a year
- DevOps
- AWS
- Travel
7d
Steam Turbine Technical Field Authority
Sulzer —Leeds
- Full-time
- Remote
- Travel
- Annual leave
- Employee assistance programme
CAD / BIM Specialist
AECOM —Leeds
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- Electrical Engineering
Credit Controller
Bspoke Insurance Group Limited —Leeds
- £30,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- English
- Free parking
- Store discount
Quick apply
13d
Integration Engineer - Leeds/Hybrid/Flexible
Answer Digital —Leeds
- Hybrid work
- Agile
- IT
- Free parking
- Annual leave
P6 Project Planner
AtkinsRéalis —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Project management
Controls Specialist
Aggreko —Doncaster
- Full-time
- System design
- Programmable logic controllers
- Communication skills
- Annual leave

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Technical Specialist Remote Support

Agfa -
Leeds

Apply Now

Job details

Permanent

Qualifications

Microsoft Windows Server
Oracle
Customer service
Disaster recovery
Microsoft SQL Server
Windows
Change management
SQL
ITIL
IT
VMWare
Linux
Application support
Root cause analysis

Full job description

Technical Specialist Remote Support

We are currently looking for a Technical Specialist Remote Support, who will be reporting to the Customer Support Manager. (S)he will be responsible for the ownership and 2nd line resolution of Incidents and Service Requests for AGFA HealthCare’s Northern Europe customer base.

Location: Leeds, UK (hybrid working, 50% at home and 50% in our office in Leeds)

Scope of duties:

Lead, diagnose and troubleshoot 2nd line Incidents and Service Requests – (50% of your time)
Accurately record and triage newly reported Incidents and Service Requests to ensure a prompt and accurate line of investigation – (10% of your time)
Take ownership of Incidents and Service Requests, and prioritise your own workload with a continual focus on customers SLAs, ensuring Incidents are resolved within SLA - (10%)
Escalate Incidents, as needed, on behalf of the customer to appropriate technical resources, coordinating global interaction between other Regional Support Services, Global Support Network (GSN), Problem Management and third-party vendors. – (5%)
Perform root cause analysis on high priority Incidents and document recommendations to prevent reoccurrences – (10%)
Recommend service and product improvements to transform the Service from a reactive to a proactive approach – (5%)
Attend AGFA HealthCare product training, underlying technologies courses and maintain an expert working knowledge of our current and future products and solutions – (10%)

Requirements:

IT Diploma or Degree (qualification by experience accepted)

Minimum of 2 Years in Customer Service Application Support

Proven track record in providing high-quality support for customer-facing applications.

Proficiency in IT Service Management (ITIL)

Demonstrated experience with ITIL best practices and frameworks for efficient service management.
Proven ability to manage and implement change within an organization effectively. Experience in Change Management.

Expertise in Healthcare Imaging Solutions (PACS/RIS)

Experience with Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS).
Understanding of DICOM and HL7 Standards.
Knowledge of operational processes within hospital and radiology environments.

Experience in Technical Application Support

Proficient in Server Operating Systems (Windows Server and Linux), certifications are highly desirable.
Experienced with Database utilisation (Microsoft SQL and Oracle).
Experience in Applications within virtualized environments (VMware).
Knowledge of High-Availability systems and Disaster Recovery within critical infrastructure environments.

We offer :

A permanent position in a multi-disciplinary and multi-cultural team in a challenging and international environment. Opportunities to learn & grow, to make a difference and contribute to the next generation of AGFA products

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package.

Apply Now

Refine Your Search

technical specialist remote support jobs in wakefield, wyk

Technical Specialist Remote Support

Customer Support Specialist

British English Voice Recording Specialist

QA Analyst

AI Specialist

Radiotherapy Technology Specialist

Customer Support Coordinator

Product Support Specialist

IT Service Manager - Governance & Resilience

Network Operations Engineer

Supervisor Helpdesk EMEA

SEO Executive

Publishing Operations Content Technical Lead

AWS Cloud Infrastructure Engineer

Steam Turbine Technical Field Authority

CAD / BIM Specialist

Credit Controller

Integration Engineer - Leeds/Hybrid/Flexible

P6 Project Planner

Controls Specialist

I want to receive the latest job alerts for technical specialist remote support in wakefield, wyk

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