Customer service manager Work, Jobs in Wales (with Salaries)

Customer & Event Delivery Lead
Transport for Wales —Cardiff
- £43,335 a year
- Continuous improvement
- Classroom experience
- Negotiation
- Employee discount
4d
Customer Relations Manager
Crystal Care Group —Brook
- £40,000 a year
- Weekend availability
- Communication skills
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Cardiff
- Full-time
- Management
- Bachelor's degree
- Leadership
11d
Customer Service Manager - Caerphilly
Morrisons —Caerphilly
- Hospitality
- Team management
- Employee discount
Quick apply
Deputy Head of Venues - Events
Cardiff Students Union —Cardiff
- £42,939 a year
- Full-time
- Hospitality
- Management
- First Aid Certification
- Employee discount
- Life insurance
Quick apply
14d
Head of Customer Care
Capital on Tap —Cardiff
- £500 - £750 a week
- Analysis skills
- Financial services
11d
Customer Service Manager
B&M Retail —Carmarthen
- £27,873 a year
- Weekend availability
- Hospitality
- Customer service
- Employee discount
Branch Manager
Selwood Limited —Conwy
- £58,000 - £59,500 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Senior Personalised Registrations Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
5h
Helpdesk Manager
CBRE GWS —Newport
- £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
Quick apply
10h
CRS Energy: Solar Sales Consultant | £40,000 - £100,000+ OTE | Qualified Leads Provided
Complete Remedial Solutions —Bridgend
- £40,000 - £100,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Referral programme
Quick apply
13d
Senior Loyalty Manager
Iceland —Deeside
- Full-time
- Employee discount
6d
L'Oréal Luxe Multi-Brand Assistant Manager, John Lewis Cardiff (37.5 Hours)
l'Oréal —Cardiff
- Full-time
- Management
- Merchandising
- Administrative experience
- Annual leave
- Referral programme
Quick apply
Lead Online Manager
Sainsbury's —Newport
- From £36,250 a year
- Management
- Leadership
- Employee discount
Branch General Manager
DFS —Llantrisant
- £38,449 - £50,500 a year
- Retail management
- Communication skills
- Paid training
- Employee discount
Quick apply
People & Service Manager
River Island —Swansea
- Weekend availability
- Sales
- Customer service
- Retail management
- Annual leave
- Employee discount
Quick apply
Centre Manager
Elan Valley Lodge —Rhayader ED
- From £40,000 a year
- Weekend availability
- Hospitality
- Management
- English
- Free parking
- Health & wellbeing programme
Quick apply
10d
Business Development Manager (BDM) - Aberystwyth - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Aberystwyth
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Contract - Continuous Improvement Lead
Deloitte —Cardiff
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
3d
Operational Risk Lead (Financial Services)
Sopra Steria —Newport
- Up to £75,000 a year
- Hybrid work
- Travel
- Financial services
- Leadership
- Annual leave

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Customer & Event Delivery Lead

Transport for Wales -
Cardiff

Apply Now

Job details

Permanent
£43,335 a year
4 days ago

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

Business processes
Continuous improvement
Classroom experience
Negotiation
Welsh

Full job description

Salary:

£43,335
Location:

Cardiff, North Wales
Website Category:

Stations and Interchanges
Contract Type:

Permanent
Closing Date:

2 July 2026
Vacancy Reference:

0722

The Role

The Customer Delivery & Events Lead will have the opportunity to support all special events & rail replacement customer delivery processes on behalf of Transport for Wales, providing expertise in event delivery and advice to all areas of the business.

Role responsibilities

Review and refine the Special Events Delivery and Management Framework, ensuring the continual improvement of all events and activities & opportunities prioritised.
Work closely with all stakeholders to ensure events, rail replacement and customer support plans are carefully mapped, meticulously planned and all stakeholders are clear of expectations in role.
Ensure communication materials for internal and external audiences are readily available and provide a seamless customer experience.
Support with the maintenance of the Special Event and Rail Replacement calendar, which clearly maps out where additional resource, wayfinding and communications are required.

Who we're looking for

Essential

Excellent analytical and problem-solving skills
Excellent communications skills, both verbal and written
Influencing and negotiation skills to obtain the best outcome from suppliers, internal and external stakeholders
Experience in building strong relationship with internal and external stakeholders skills
Experience of working in a customer / event environment.

Desirable

Experience writing comprehensive reports
Good understanding of railway operations plans and reports
Good understanding of Continuous Improvement principles
Process mapping and process improvement
Experience in leading workshops, defining action plans and tracking through to completion

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

Refine Your Search

customer service manager jobs in wales

Customer & Event Delivery Lead

Customer Relations Manager

Area Manager, Customer Fulfillment

Customer Service Manager - Caerphilly

Deputy Head of Venues - Events

Head of Customer Care

Customer Service Manager

Branch Manager

Senior Personalised Registrations Manager

Helpdesk Manager

CRS Energy: Solar Sales Consultant | £40,000 - £100,000+ OTE | Qualified Leads Provided

Senior Loyalty Manager

L'Oréal Luxe Multi-Brand Assistant Manager, John Lewis Cardiff (37.5 Hours)

Lead Online Manager

Branch General Manager

People & Service Manager

Centre Manager

Business Development Manager (BDM) - Aberystwyth - Circa 41k Package - 53k OTE Uncapped

Contract - Continuous Improvement Lead

Operational Risk Lead (Financial Services)

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