Personal banking Work, Jobs in Wales (with Salaries)

Consumer Support Analyst
RELX —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills
3d
Consumer Support Analyst
LexisNexis Risk Solutions —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills
3d
Data Administrator
LexisNexis Risk Solutions —Cardiff
- Full-time
- Microsoft Office
- Employee assistance programme
- Employee discount
Key Holder
Fred Perry Ltd —Cardiff
- Management
- Retail management
- Communication skills
Quick apply
Customer Service Team Member - Overnights
Starling —Cardiff
- £28,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service - Personal Banker
National Westminster Bank PLC —Newtown
- From £27,090 a year
- Communication skills
- Banking
- Annual leave
3d
Customer Representative - Mold
Nationwide Building Society —Mold
- From £25,250 a year
- Temporary
- Customer service
- Banking
Product Mgr II
LexisNexis Risk Solutions —Cardiff
- Full-time
- Product management
- Agile
- Communication skills
- Employee assistance programme
- Employee discount
Customer Service Team Member - Part Time Evenings
Starling —Cardiff
- £28,000 a year
- Part-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
Product Mgr II
RELX —Cardiff
- Full-time
- Product management
- Agile
- Communication skills
- Employee assistance programme
- Employee discount
Youth Development Lead - Employability - Wrexham
The King's Trust —Wrexham
- £25,092 - £28,783 a year
- Full-time
- Communication skills
- Annual leave
- Work from home
9d
Customer Service- Senior Personal Banker
National Westminster Bank PLC —Swansea
- From £28,475 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
4d
Customer Enablement Specialist
LexisNexis Risk Solutions —Cardiff
- Full-time
- Organisational skills
- APIs
- Communication skills
- Employee assistance programme
- Employee discount
Product Manager II
LexisNexis Risk Solutions —Cardiff
- Full-time
- Product management
- Agile
- Communication skills
- Employee assistance programme
- Employee discount
Product Manager II
RELX —Cardiff
- Full-time
- Product management
- Agile
- Communication skills
- Employee assistance programme
- Employee discount
Site Administrator
Fulton Hogan —Welshpool
- Full-time
- Administrative experience
- Contracts
- IT
- Employee assistance programme
- Employee discount
9d
Agriculture Director - South Wales, South West England & Cambridgeshire
Nationwide Building Society —Cardiff
- £60,000 - £90,000 a year
- Full-time
- Customer service
- Analysis skills
- Project management
4d
Document Controller
Fulton Hogan —Welshpool
- Full-time
- Microsoft Excel
- Computer skills
- Construction
- Employee assistance programme
- Employee discount
Treasury Administrator (3 Month FTC)
Hodge Bank —Cardiff
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
3d
Youth Development Lead - Delivery Partnerships - Wrexham
The King's Trust —Wrexham
- £25,092 - £28,783 a year
- Full-time
- Communication skills
- School
- Annual leave
- Work from home
9d

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personal banking jobs near wales

Consumer Support Analyst

RELX -
Cardiff

Apply Now

Job details

Full-time
3 days ago

Qualifications

Customer service
Windows
Communication skills

Full job description

Are you passionate about helping people and solving problems in a fast-paced, customer-focused environment?

Do you enjoy working with data, processes, and people to deliver accurate, timely outcomes?

About the Business

At LexisNexis Risk Solutions, we help our clients manage customer identity, identify and combat fraud, assess risk and prevent money laundering and terrorist financing. Our aim is to facilitate safer financial transactions by helping clients to assess and manage relationship risk. Cutting-edge technology and information solutions allow us to achieve these goals. Our proprietary big data platform supports local and global businesses in evaluating the risk associated with potential and existing customers. Worldwide risk data allows clients to flag and manage risks presented by individuals and businesses.

About our Team

Our Cardiff-based team provides consumer support for Crediva, Consumer Rights, and UK Insurance. As the first point of contact for our customers, we play a critical role in creating a positive first impression. We manage data queries and requests under GDPR, ensuring all queries are ticketed, investigated, and escalated as needed. Our team coordinates with multiple key stakeholders daily, driving change and enhancing our ways of working.

About the Role

As a Consumer Support Analyst, you will be the first point of contact for consumers, providing support, understanding their concerns, and ensuring issues are resolved effectively. You will manage case processes from start to finish, working within defined service levels and collaborating with colleagues to deliver a high-quality service. This role focuses on accuracy, organisation, and delivering clear, professional communication.

Responsibilities

Managing the logging, tracking and progress of internal and external cases within relevant SLA’s and KPI’s
Creating, maintaining, and updating appropriate internal documentation
Ensuring the tickets are worked through to satisfactory conclusion and within SLA
Track and respond to consumer rights related requests within specific SLAs
Subject Access Requests
Investigating and resolving data enquiries
Applying Notice of Corrections
Providing timely, accurate and effective communications around Service Operation issues to the business as well as colleagues
Perform any other tasks assigned

Requirements

Great customer service and admin skills and a passion for developing and maintaining relationships
Used to working in a KPI/SLA driven environment
Experience within Regulated Services industry
Able to work independently and in a team environment
MS Windows operating systems and office applications
Understanding of GDPR requirements
Ability to understand consumer needs and ask effective questions
Strong attention to detail and clear written communication skills

Risk benefit statement
Learn more about the LexisNexis Risk team and how we work https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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Refine Your Search

personal banking jobs in wales

Consumer Support Analyst

Consumer Support Analyst

Data Administrator

Key Holder

Customer Service Team Member - Overnights

Customer Service - Personal Banker

Customer Representative - Mold

Product Mgr II

Customer Service Team Member - Part Time Evenings

Product Mgr II

Youth Development Lead - Employability - Wrexham

Customer Service- Senior Personal Banker

Customer Enablement Specialist

Product Manager II

Product Manager II

Site Administrator

Agriculture Director - South Wales, South West England & Cambridgeshire

Document Controller

Treasury Administrator (3 Month FTC)

Youth Development Lead - Delivery Partnerships - Wrexham

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