Vacancy: Housing Support Coach
Contract: Fixed Term Contract – 31/01/2027
Closing date: Tuesday 14 July
Shortlisting: Wednesday 15 July
Proposed Interview date: Wednesday 22 July
Salary: £29,536.28
About the vacancy:
We’re looking for a compassionate and proactive Housing Support Coach to support vulnerable residents in sustaining their tenancies and living independently.
In this role you’ll work directly with individuals to improve wellbeing, address challenges such as hoarding and property condition, and reduce risks within the home. Through practical support, coaching and partnership working, you’ll empower residents to build confidence, develop life skills, and maintain safe, secure homes.
A full UK driving licence and access to your own vehicle is essential to the role
Specifically, in the role you will:
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Engage directly with Hedyn residents, providing a range of interventions that address the issues that may threaten their tenancy or housing status and that help tackle associated health and wellbeing issues.
- Work with customers to improve their homes and personal/family safety, money maximisation, affordable warmth, health and wellbeing outcomes and basic living needs.
- Provide low level intensive support to residents who hoard or are struggling to sustain their home and together develop a person-centred support plan to reduce risk of harm.
- Provide information, advice, and support to help residents reach positive outcomes with their hoarding, property condition and health and wellbeing.
- Provide practical help to individuals who may want to dispose of some items in their home.
- Promote healthy lifestyles liaising with the appropriate agencies as necessary.
- Coordinate and participate in events and meetings to provide support advice and guidance.
- Work closely with colleagues and external partners to advocate for the customer and achieve shared outcomes in making the home safe and reducing risk.
- Ensure the completion of support plans, positive risk management plans and case notes for those supported.
- Work with residents to develop and deliver a range of hoarding, property, wellbeing and support interventions to enable them to sustain their tenancies and live independently within their home.
- Using a strength based, coaching and mentoring approach that motivates and encourages residents to find the right solutions to hoarding, property condition or wellbeing issues they may be experiencing.
- Using a casework approach deliver support to customers who may be experiencing issues with home/personal/family safety, money maximisation, affordable warmth, health and wellbeing and basic living needs.
- Using the best contact method including phone/email/text and face to face visits at home or at agreed surgery venues engage with customers on support and wellbeing matters.
- Provide and coordinate effective practical support and assistance to residents on required aspects of general housing support, hoarding, property condition, household management, and low-level budgeting.
- Collaborate with colleagues to identify support needs using a risk assessment approach, using the most appropriate internal and external referral routes to ensure needs are met
- Work with Housing Support Advisors to implement a broad range of pro-active solutions to reduce the risks caused by hoarding behaviour and identify areas of preventative work to minimise risk.
- Have a working knowledge and understanding of welfare benefits to identify cases for referral.
- Liaise, signpost and advocate on behalf of customers with other agencies such as Social Services, Environmental health and other health and wellbeing services.
- Support residents to move from their homes in emergency situations such as fire and floor through our emergency decant process.
- Maintain accurate records using systems such as CRM to record customer and outcome data to track the ‘distance travelled’ by customers to highlight the success of interventions and identify potential areas of improvement to services.
- Ensure safeguarding policies and procedures are adhered to and actively promote safeguarding across the organisation.
- Publicise and participate in promoting the work of sustaining our customers tenancies by attending events, publicising via social media, or creating news articles.
- Promote opportunities for customers, stakeholders, and partners to engage and feedback to improve and develop services and enhance communities.
- Adherence to the associations policies and procedures including, safeguarding, health and safety, GDPR and code of conduct.
- Actively promote equality and diversity and inclusion in all activities.
- Undertake other duties, commensurate with the role, as required by the Housing Support Manager to further the organisation and individual objectives and policies.
(Please refer to the attached recruitment pack for more information.)
Application Process:
We require an application form to be completed for every role.
We do not require recruitment agency support at this time – all speculative CV’s will be treated as a direct application.
Your Hedyn, our comprehensive benefits package:
We believe Hedyn is a great place to work and it’s important to us that our people feel the same way.
As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.
We are still at the beginning of our journey. Join us to help shape it.
Enhanced Pension Scheme:
We offer an attractive pension scheme with generous employer contributions of up to 12%. You are able to determine the level of contributions that is right for you.
Enhanced Annual Leave:
You’ll start on 25 days annual leave (+ Bank Holidays) which would increase gradually to 30 days following 3 years’ service.
SMART Working (dependent on role):
You’re trusted to manage your time to work in a way that meets the needs of our customers, colleagues and communities.
At Hedyn, we believe that ‘work is something you do rather than somewhere you go.’
Health and Wellbeing:
We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption.
Flexible Benefits
We have a flexible benefits package that allows colleagues to spend £625 towards the benefits that suit them. There is a wide range of benefits available to choose from including Private Medical Insurance, Health Cash Plan, the option to have your professional memberships paid for, and Electric Vehicles.
Development:
We offer many professional and personal development options such as sponsored study opportunities and career progression and development.
We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.
If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we'd love to hear from you.
