Governance analyst Work, Jobs in Walkden, Gtm (with Salaries)

Journey Analyst
CAML —Wigan
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
3d
PMO Quality and Governance Analyst
EG Group —Horwich
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Information Governance Technical Analyst
Latham & Watkins LLP —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- SharePoint
- Employee discount
- Flexible schedule
2d
Senior Reporting and Insights Analyst
Clear Business —Sale
- £38,505 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
Public Health Analyst
Warrington Borough Council —Warrington
- £39,152 - £42,839 a year
- Computer literacy
- Analysis skills
- Annual leave
- Flexitime
9d
Reporting and Insight Analyst
Clear Business —Sale
- £28,879 - £36,098 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
Programme Analyst
Bespak —Holmes Chapel
- Analysis skills
- Communication skills
- Free parking
- Life insurance
Quick apply
7d
Regulatory Business Analyst
Capgemini —Manchester
- AWS
1d
Hive EPR Analyst Outpatients - Healthy Planet
Manchester University NHS Foundation Trust —Manchester
- £39,959 - £48,117 a year
- Full-time
- University
- AI
8d
Portfolio Analyst
DF Capital —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- SQL
- Annual leave
- Gym membership
Quick apply
PMO Project Controls Analyst - Defence
Mace —Preston
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Life insurance
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Manchester
- Full-time
- Remote
- DevOps
- Data analysis skills
- No degree
- Annual leave
Quick apply
Digital Business Analyst
Amentum —Manchester
- Full-time
- Project management
- Communication skills
- Flexible schedule
Reward Analyst
Arrow Global Group —Manchester
- Full-time
- Hybrid work
- Microsoft Excel
Quick apply
2d
Insider Threat Intelligence Analyst
Barclays —Knutsford
- Analysis skills
5h
Risk Data Analyst
Matalan —Liverpool
- Full-time
- Microsoft Excel
- SQL
- Communication skills
- Employee discount
Quick apply
10d
SAP CoE Analyst
EG Group —Horwich
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Head of Operational Delivery
Pennington Choices Ltd —Warrington
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
10d
Senior Analyst, Data Privacy - EMEA & UK
AIG Europe S.A. (U.K. Service Branch) & American International Group UK Ltd —Manchester
- Analysis skills
Quick apply
8d
Technology PMO Analyst
Elior UK —Macclesfield
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Project management
Quick apply
6d

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Journey Analyst

CAML -
Wigan

Apply Now

Job details

Full-time
£40,000 - £50,000 a year
3 days ago

Qualifications

Power BI
Data modelling
Microsoft Excel
Data analysis skills
SQL
Scripting
Root cause analysis
Communication skills

Full job description

We’re looking for a data-driven and customer-focused Journey Analyst to join our CX/Operations team. This role is central to understanding and improving our end-to-end customer journeys, from appointment booking through to installation and ongoing support.

You’ll turn complex operational and customer data into clear, actionable insight, helping the business identify pain points, prioritise improvements, and deliver a better customer experience. Working closely with Journey Managers and operational teams, you’ll play a key role in shaping how we measure, monitor and evolve our customer journeys.

Please note: This is a 9-12 month fixed term contract.

What You’ll Be Doing

Develop and maintain customer journey performance metrics, dashboards and reporting
Analyse customer, operational and contact centre data to identify trends, pain points and failure demand
Support the evolution of customer journeys through meaningful insight and data-led recommendations
Partner with Journey Managers and stakeholders to define KPIs and customer measures aligned to business goals
Translate data into clear, actionable recommendations to support prioritisation and backlog management
Investigate performance issues and data discrepancies, supporting root cause analysis and resolution
Monitor journey performance, risks and exceptions, ensuring timely escalation where needed
Deliver regular insight reporting to agreed standards and timescales
Continuously improve reporting capability through automation, standardisation and data visualisation
Maintain accurate documentation, definitions and processes in line with governance standards

About You

You’re highly analytical, detail-oriented, and passionate about improving customer experience through data. You’re confident working with large, complex datasets and can bring insights to life in a clear and compelling way.

Essential Skills & Experience

Strong experience using data analysis tools such as SQL, Power BI and Excel
Experience working with large, disparate datasets and transforming them into valuable insight
Ability to translate data into meaningful stories, grounded in evidence
Strong knowledge of data modelling, reconciliation, and KPI development
Excellent attention to detail and commitment to data accuracy
Experience validating and processing data, including scripting and testing at scale
Strong problem-solving skills with a structured, analytical approach

Desirable

Experience or knowledge within the renewables industry

What We’re Looking For

Organised and methodical approach to work
Strong communication skills and ability to collaborate effectively
High levels of accuracy, precision and attention to detail
A proactive mindset with a focus on continuous improvement

Why Join Us?

Be part of a team driving meaningful improvements in customer experience
Work in a collaborative, insight-led environment
Opportunity to shape how customer journeys are measured and improved
Ongoing development in data, analytics and CX best practice

Apply Now

If you enjoy turning data into insight and want to play a key role in improving customer journeys, we’d love to hear from you.

IND789

Apply Now

Refine Your Search

governance analyst jobs in walkden, gtm

Journey Analyst

PMO Quality and Governance Analyst

Information Governance Technical Analyst

Senior Reporting and Insights Analyst

Public Health Analyst

Reporting and Insight Analyst

Programme Analyst

Regulatory Business Analyst

Hive EPR Analyst Outpatients - Healthy Planet

Portfolio Analyst

PMO Project Controls Analyst - Defence

Technology Analyst - PMO (UK Remote)

Digital Business Analyst

Reward Analyst

Insider Threat Intelligence Analyst

Risk Data Analyst

SAP CoE Analyst

Head of Operational Delivery

Senior Analyst, Data Privacy - EMEA & UK

Technology PMO Analyst

I want to receive the latest job alerts for governance analyst in walkden, gtm

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