Workshop Controller
Pulman Volkswagen Durham
Basic Salary: £40,000 + Monthly Bonus Scheme
Join the Pulman Family
Are you an experienced Workshop Controller or Senior Technician looking for your next challenge? Do you thrive in a fast-paced automotive environment where customer satisfaction, efficiency, and team development are at the heart of everything you do?
At Pulman, we are proud to be the only family-owned Volkswagen Group retailer in the North East, representing Volkswagen, SEAT, CUPRA, Škoda, Volkswagen Commercial Vehicles, VWFS Rent-a-Car, and National Vehicle Solutions (NVS).
With over 260 colleagues across the Group, we have built a reputation for delivering exceptional customer service while creating a supportive and rewarding workplace where our people can develop and succeed.
What We Offer
- Basic salary of £40,000
- Monthly bonus scheme
- 25 days annual leave plus bank holidays
- Company pension scheme
- Death in service benefit
- Free uniform
- Complimentary eye tests, dental check-ups and flu vaccinations
- Manufacturer and industry-leading training programmes
- Excellent career progression opportunities within the Pulman Group
- Supportive, family-oriented working environment
The Role
As Workshop Controller, you will play a pivotal role in maximising workshop productivity, efficiency, and profitability while ensuring the highest standards of customer service and vehicle repair quality.
Key responsibilities include:
- Managing and coordinating workshop workflow to maximise technician productivity and workshop efficiency
- Planning labour resources effectively to ensure optimum utilisation and performance
- Monitoring workshop performance against key performance indicators (KPIs)
- Driving first-time fix rates and quality standards across all repairs and servicing activities
- Ensuring the CitNOW Electronic Vehicle Health Check (EVHC) process is fully utilised to identify and maximise upselling opportunities
- Supporting technicians and providing technical guidance where required
- Working closely with Service Advisors, the Service Manager, and wider Aftersales team to ensure seamless customer journeys
- Maintaining compliance with manufacturer, retailer, health and safety, and industry standards
- Managing workshop loading and scheduling to meet customer expectations and operational targets
- Leading, motivating, and developing a team of technicians to achieve outstanding results
- Delivering an exceptional customer experience at every stage of the aftersales process
About You
To be successful in this role, you will have:
- Previous experience as a Workshop Controller, Senior Technician, or similar automotive leadership role
- Strong mechanical and technical knowledge within the motor trade
- Excellent organisational and time management skills
- Proven ability to manage workshop efficiency and productivity
- Strong communication and customer service skills
- Experience leading and motivating technical teams
- A proactive and solution-focused approach
- High attention to detail and commitment to quality workmanship
Desirable:
- MOT Tester qualification
- Experience working within Volkswagen Group brands
- Knowledge of manufacturer systems and aftersales processes
- Experience using CitNOW and EVHC platforms
Why Pulman?
At Pulman, our people are our greatest asset. We invest in training, development, and career progression, creating opportunities for colleagues to build long-term, successful careers within our business.
If you're passionate about automotive excellence, workshop performance, and delivering outstanding customer experiences, we'd love to hear from you.
Apply today and become part of the Pulman family at our Volkswagen dealership in Durham.
Pay: From £40,000.00 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
Work Location: In person
