Information & network security Work, Jobs in Walsall, Wmd (with Salaries)

IT Support Technician
Datasystems (Midlands) Limited —Cannock
- £26,000 - £29,500 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
SOC Analyst
NTT Ltd —Birmingham
- Microsoft Word
- Microsoft Excel
- Azure
12d
Tier 1 Complaints Officer
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
11d
Knowledge and Information Liaison Officer (KILO)
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Work from home
11d
Waking Night Officer
Walsall Council —Walsall
- £28,598 - £31,022 a year
- Part-time
- English
- Flexitime
11d
SOC Analyst
NTT Data UK —Birmingham
- Microsoft Word
- Microsoft Excel
- Azure
12d
Information Security Engineer
Rider Levett Bucknall —Birmingham
- Full-time
- Hybrid work
- Azure
- Organisational skills
- Gym membership
Quick apply
One Stop - Infrastructure & Network Engineer
One Stop —Brownhills
- Full-time
- Azure
- Driving
- No degree
10d
Fraud Officer - Handsworth - Birmingham
Department for Work and Pensions —West Bromwich Central
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
12d
Mobile Repair Technician
Likewize —Birmingham
- Full-time
- Customer service
- Communication skills
Quick apply
Independent Living Advisor
People Places Lives Ltd. —Dudley
- £13.45 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3d
Team Manager
Walsall Council —Walsall
- £51,356 - £54,495 a year
- Full-time
- English
- Flexitime
10d
IT Analyst
SPACE VERVE LIMITED —Coventry
- £24,420.00 - £45,724.89 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
Operations Officer, UKPPS
National Crime Agency —Birmingham
- £4,218 a month
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
6d
SOC Analyst L1
NTT Data UK —Birmingham
- Microsoft Word
- Microsoft Excel
- Azure
Digging Crew
Network Plus —Nechells
- Full-time
Quick apply
HSEQ Advisor
Network Plus —Walsall
- £45,000 - £50,000 a year
- Driving
- Mentoring
Quick apply
7d
Head of IT
GT Stewart Limited —Birmingham
- £53,000 - £55,000 a year
- Hybrid work
- IT
- Leadership
- Communication skills
Quick apply
13d
VodafoneThree - Onsite Advisor - Central Birmingham
Vodafone —Birmingham
- £30,384 a year
- Full-time
- Customer service
- Administrative experience
- In-person
- Employee discount
13d
Data Engineer
Assystem —Birmingham
- £45,000 - £55,000 a year
- Azure
- Project management
11d

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IT Support Technician

Datasystems (Midlands) Limited
Cannock

Quick apply

Job details

Permanent | Full-time
£26,000 - £29,500 a year

Benefits

Company pension
On-site parking

Qualifications

Sage
TCP
Azure
Customer service
GCSE
Microsoft Exchange
Windows
Technical support
Microsoft Office
Administrative experience
Firewall
DHCP
Scripting
DNS
Mac OS
IT
TCP/IP
Active Directory
Help desk
4G/LTE

Full job description

About us

Datasystems (Midlands) Limited are a Managed Service Provider (MSP) based in Cannock, Staffordshire supporting companies across the UK with their IT equipment, and providing cloud services, communications, and a range of other related services.

We are a forward-thinking company with a growth mindset, seeking an experienced engineer to join the team in providing excellent IT remote support to our clients.

Description:

We are seeking a pro-active IT Helpdesk Technician to join our growing team in Cannock.

Our organisation is looking for a strong, independent and reliable individual to join our IT Support team. The successful candidate will be required to work both independently and as part of a team to provide proactive support for our clients.

The number one goal of everyone in our team is to make our clients exceptionally happy. The Helpdesk Technician plays an important role in making sure that happens.

The Helpdesk Technician handles the first level support requests that come in from our clients. They are the first to touch a helpdesk ticket and make sure that the issue is handled quickly, and the Client is informed of what to expect every step of the way.

Providing first and, in some cases, second-line support to users of desktop and laptop PCs.

Responsibilities:

Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket

Delight our Clients with a Friendly, Quick and Helpful Experience

Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests

Monitor background systems to ensure client devices, servers and networks are working correctly and secure.

Deliver impeccable customer service and customer satisfaction.

Liaise with third party suppliers, working between them and the client to troubleshoot and resolve issues.

Maintain up-to-date documentation of any changes, logins or other critical information. Review Remote Monitoring & Management (RMM) dashboard and apply remediation actions as indicated by our Processes

Review regularly scheduled/automated actions as indicated by our Processes

Escalate tickets that require Senior Helpdesk Engineer support

Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.

Skills/Experience:

A love of (and ability to) Solve Problems & Challenges. Great Communications skills. An understanding of support tools, techniques and how technology is used to provide services.

Experience of support, installation and configuration of:

Network Infrastructure (methodology and deployment) – Routers, Firewalls, Access Points, Firewalls, Cabling.

Network Technologies – AD, DNS, DHCP, TCP/IP

Microsoft technologies – Azure, Hyper-V, Active Directory, Teams etc.

Internet services – ADSL, FTTC, FTTP, leased line, 4G etc.

Security software – centrally managed AV solutions and email filtering.

Backup / Disaster Recovery Software, including Business Continuity systems.

RMM Platform – deployment, general use, management and resource scripting.

You must have good administrative knowledge of Microsoft 365 (Including MS Office and MS Exchange Online), Microsoft Operating Systems (Primarily Windows 10/11), MacOS and various other key business applications, such as Sage Accounts.

Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

Join our team and enjoy a dynamic work environment where your technical expertise will be valued. Apply now to be part of our IT Support team!

Job Types: Full-time, Permanent

Pay: £26,000.00-£29,500.00 per year

Benefits:

Company pension
On-site parking

Education:

GCSE or equivalent (preferred)

Experience:

Technical support (IT MSP Preferred): 3 years (required)
Customer service (IT MSP Preferred): 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

information & network security jobs in walsall, wmd

IT Support Technician

SOC Analyst

Tier 1 Complaints Officer

Knowledge and Information Liaison Officer (KILO)

Waking Night Officer

SOC Analyst

Information Security Engineer

One Stop - Infrastructure & Network Engineer

Fraud Officer - Handsworth - Birmingham

Mobile Repair Technician

Independent Living Advisor

Team Manager

IT Analyst

Operations Officer, UKPPS

SOC Analyst L1

Digging Crew

HSEQ Advisor

Head of IT

VodafoneThree - Onsite Advisor - Central Birmingham

Data Engineer

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