2nd line support technician Work, Jobs in Waltham Forest, Gtl (with Salaries)

2nd Line Support Technician
Cortec IT Solutions —Dartford
- £34,000 - £38,000 a year
- Full-time
- Azure
- Administrative experience
- SharePoint
- Free parking
Quick apply
6d
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking
Senior IT Support Technician
TELEONIXS LTD —Basildon
- £41,700 a year
- Full-time
- English
- Continuous improvement
- Travel
- Sick pay
Quick apply
IT First Line Support Technician
The Travelers Companies, Inc. —Redhill
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Microsoft Office
- Health & wellbeing programme
9d
Infrastructure & Cloud Support Technician
Tour Partner Group —London
- Overtime
- Hybrid work
- Microsoft Access
- Azure
- Customer service
- Employee discount
- Gym membership
Quick apply
Global IT - Support Technician
Dorchester Collection —London
- Monday to Friday
- English
- Microsoft Office
- Hotel
- Referral programme
Plumbing Apprenticeship - Greenwich
K10 Apprenticeships —London
- £11.71 an hour
- 8 hour shift
- In-person
- Communication skills
Quick apply
Service Desk Analyst
Mace —London
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
IT Coordinator/ Helpdesk Technician
Wasserman Media Group LLC —London
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
IT Service Desk Technician
Emeria —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Employee discount
Quick apply
IT Support Specialist
Pharmaron —Hoddesdon
- Azure
- Computer Science
- Windows
Quick apply
Junior Communications Engineer
Legends Global (Europe) —London
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
1d

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2nd Line Support Technician

Cortec IT Solutions -
Dartford

Quick apply

Job details

Permanent | Full-time
£34,000 - £38,000 a year
6 days ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Microsoft Windows Server
TCP
Azure
Administrative experience
DHCP
Virtualisation
IT support
DNS
SharePoint
VMWare
TCP/IP
Communication skills
Intune
VPN

Full job description

Job Overview
We are looking for a proactive and technically capable 2nd Line Support Engineer to join our growing team. This is an excellent opportunity for an experienced support professional who enjoys solving complex technical issues, working across a broad range of technologies, and delivering exceptional customer service.

As a key member of the support team, you will take ownership of escalated incidents, provide advanced technical support to our clients, and play an active role in maintaining and improving their IT environments. You'll work closely with senior engineers and project teams, gaining exposure to modern cloud technologies, networking, security, and infrastructure solutions.

Duties

Advanced Technical Support: Act as the primary escalation point for complex technical issues passed up from the 1st Line team. Diagnose and resolve hardware, software, networking, and cloud-related issues.
Incident & Service Management: Take ownership of escalated tickets from initial triage through to resolution, ensuring clear, professional communication with clients throughout.
365 Infrastructure & Cloud Admin: Administer and support Microsoft 365 environments (Exchange Online, SharePoint, Teams), Entra ID, and local server environments.
Cloud & Security Admin: Take an active role in maintaining client security postures by managing Microsoft Defender, deploying Intune policies, and implementing MFA/Conditional Access protocols.
Hardware & Project Deployment: Configure, build, and deploy physical servers and managed virtual machines (VMs), as well as networking peripheral equipment. Assist with client onboarding, migrations, and infrastructure updates.
Problem Identification: Spot recurring technical issues and contribute to long-term solutions, documentation updates, and service improvements.

Essential

Minimum 2 years’ experience working within an IT support, Service Desk, or fast-paced MSP environment.
Strong administrative experience with the Microsoft 365 ecosystem.
Solid experience supporting Windows desktop environments and basic Windows Server infrastructure.
A good working understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, Firewalls).
Familiarity using remote monitoring tools (RMM) and ticketing systems.
Excellent communication skills with the ability to explain technical issues clearly to non-technical users.

Desirable

Experience with Microsoft Entra ID, Intune, Azure, or other cloud technologies.
Exposure to virtualisation platforms such as Hyper-V or VMware.
Previous experience working within an MSP environment.
Relevant Microsoft certifications.

Pay: £34,000.00-£38,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Dartford DA2 7ER: reliably commute or plan to relocate before starting work (required)

Experience:

service desk / technician: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

2nd line support technician jobs in waltham forest, gtl

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Global IT - Support Technician

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IT Coordinator/ Helpdesk Technician

IT Service Desk Technician

IT Support Specialist

Junior Communications Engineer

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