& recovery manager Work, Jobs in Wapping, Gtl (with Salaries)

Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
3d
Revenues Operation Manager
Lewisham Council —London
- £53,353 - £57,495 a year
- Full-time
- Analysis skills
- Continuous improvement
- Contracts
- Employee discount
2h
Wellbeing Manager
LifeLine Projects —East London
- £38,177 - £42,805 a year
- Full-time
Experience & Engagement Manager
Virgin Active —London
- £36,582 a year
- Weekend availability
- Annual leave
- Employee discount
Senior Consultant - Manager, Software Revenue Recovery, Extended Enterprise
Deloitte —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
Business Continuity Manager
Bell Integration —London
- Analysis skills
- Project management
- Organisational skills
- Annual leave
Programme Manager (Contract)
Linear Executive Search —London
- £800 - £925 a day
- Temporary
- Hybrid work
- Human resources
- Software development
- IT
- Work from home
Quick apply
Collections Operations Manager
Aimée Willow Connex —London
- Analysis skills
- Leadership
2d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Plant Manager - Beddington
Viridor —London
- £90,000 a year
- Full-time
- Management
Deputy Director, Readiness, Response & Recovery
Ministry of Housing, Communities and Local Government —London
- £81,000 a year
- Weekend availability
- Presentation skills
- Travel
- Leadership
9h
Recovery service facilitator
Mind in Bexley —Bexleyheath
- £26,874 a year
- Full-time
- Working with children
- Mentoring
- In-person
- Employee discount
- Sick pay
Quick apply
Manager- EMEA Recovery and Resolution EMEA
Macquarie Group Limited —London
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Work from home
7d
Duty Manager
Virgin Active —London
- £30,285 a year
- Full-time
- Hospitality
- Communication skills
- Annual leave
- Employee discount
Program Manager - Vehicle Recovery, Safety, & Logistics
Waymo —London
- £92,000 - £96,500 a year
- Full-time
- PMP
- Engineering
- Master's degree
Assistant Manager/Manager to Assistant Director, Recovery & Resolution Specialist, M&A
Deloitte —London
- Hybrid work
- Financial services
- Communication skills
- Banking
Programme Manager - Climate Action Fund
British Red Cross —London
- £39,496 - £42,257 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Flexitime
3d
Operations Managers
Jobs In. Fitness —London
- £45,000 - £55,000 a year
- Weekend availability
- Hospitality
- Organisational skills
- Leadership
Quick apply
8d
Operations Manager
CBRE —London
- Full-time
- Management
13d
Portfolio Manager
Wave —London
- £142,000 - £203,300 a year
- Remote
- Data analysis skills
- English
- Analysis skills

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Control Centre Duty Manager

Keolis Amey Docklands 2025 Limited
London

Apply Now

Job details

Full-time
£90,450.17 a year
3 days ago

Benefits

Season ticket loan
Company pension
Free or subsidised travel
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Advert

KeolisAmey Docklands (KAD) operates and maintains the Docklands Light Railway (DLR) on behalf of Transport for London. Every day we deliver a safe, reliable and customer-focused railway connecting communities across London.

As we continue to deliver our KAD25 franchise commitments, we are looking for an experienced operational leader to join our Service Delivery team as a Control Centre Duty Manager. This is a critical safety leadership role, responsible for directing railway operations in real time and ensuring the safe and efficient delivery of services across the DLR network.

The Role

Reporting to the Head of Control Centre, the Control Centre Duty Manager is responsible for managing the operational railway service during their shift, ensuring the safe operation of the network whilst delivering performance, customer service and contractual targets.

As the senior operational manager on duty outside normal office hours, you will lead responses to service disruption, operational incidents and emergencies, coordinating control room teams, operational colleagues and external stakeholders to minimise customer impact and restore normal service as quickly and safely as possible.

This role is ideally suited to an experienced operational leader who thrives in a fast-paced environment, demonstrates strong leadership under pressure, develops high-performing teams and is passionate about delivering service excellence every day.

What You'll Do

Lead the safe and efficient operation of the DLR network during your shift.
Provide leadership and direction to Control Centre Supervisors, Controllers, Technicians, Information Assistants and Depot Assistants.
Manage operational incidents, service disruption and emergency situations, ensuring appropriate decisions are made and resources deployed effectively.
Act as the senior operational decision-maker outside normal business hours.
Liaise with emergency services, infrastructure teams and operational departments to restore service safely and efficiently.
Monitor operational performance, identifying emerging risks, trends and opportunities for improvement.
Ensure customers and colleagues receive accurate, timely and consistent information during service disruption.
Lead, motivate and develop teams, supporting competence management, performance development and colleague wellbeing.
Investigate operational incidents, identifying lessons and opportunities for continuous improvement.
Support the development of operational procedures, contingency plans and service recovery strategies.
Deputise for the Head of Control Centre when required.

What You'll Need

Essential

Significant experience within a railway, transport, emergency response or other safety-critical operational environment.
Experience leading operational teams within a live control room, operations centre or similar environment.
Strong knowledge of operational incident management, service recovery and emergency response.
Experience applying operational rules, procedures and risk controls within a safety-critical environment.
Experience leading, developing and motivating teams in a fast-paced, high-pressure environment.
Strong decision-making skills with the ability to remain calm under pressure.
Excellent communication, influencing and stakeholder management skills.
Strong analytical, problem-solving and organisational skills.
Good understanding of customer service and operational performance delivery.

Desirable

Experience within a railway control centre environment.
Understanding of railway signalling, rolling stock and operational systems.
Knowledge of rail performance regimes and contractual service delivery arrangements.
Experience producing operational procedures, contingency plans, and business continuity arrangements.
Experience managing competence and operational performance frameworks.Experience operating within an incident command, crisis management, or emergency response framework.

What We Offer

As part of the Transport for London family, we offer a range of excellent benefits including:

Free travel on the TfL network for you and a nominated partner or family member living at the same address.
75% discount on National Rail Season Tickets.
Defined Contribution Pension Scheme with up to 10% employer contribution.
Interest-free season ticket loan.
Access to healthcare services through Doctor Care Anywhere.
Discounts, rewards and wellbeing support through Perkbox.

Join Us

If you are an experienced operational leader who can make confident decisions under pressure, inspire high-performing teams and deliver safe, reliable railway operations, we'd love to hear from you.

Apply today and help us deliver Service Excellence Every Day.

Closing Date 28th June 2026

Apply Now

Refine Your Search

& recovery manager jobs in wapping, gtl

Control Centre Duty Manager

Revenues Operation Manager

Wellbeing Manager

Experience & Engagement Manager

Senior Consultant - Manager, Software Revenue Recovery, Extended Enterprise

Business Continuity Manager

Programme Manager (Contract)

Collections Operations Manager

Head of CS - Under 18s Services

Plant Manager - Beddington

Deputy Director, Readiness, Response & Recovery

Recovery service facilitator

Manager- EMEA Recovery and Resolution EMEA

Duty Manager

Program Manager - Vehicle Recovery, Safety, & Logistics

Assistant Manager/Manager to Assistant Director, Recovery & Resolution Specialist, M&A

Programme Manager - Climate Action Fund

Operations Managers

Operations Manager

Portfolio Manager

I want to receive the latest job alerts for & recovery manager in wapping, gtl

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