Information technology Work, Jobs in Wapping, Gtl (with Salaries)

IT Support Analyst (1st Line Support)
42BR Barristers —London
- £31,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
14h
IT Helpdesk Officer - Kings Cross/All across London
Single Homeless Project —London
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee discount
13h
IT Support Technician
Prodigit Systems Ltd —London
- £104 a day
- Part-time
- Hybrid work
- Software troubleshooting
- JavaScript
- Organisational skills
- Work from home
Quick apply
IT Technician
Consula Group LTD —London
- Up to £80,000 a year
- Part-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
Quick apply
10d
IT Service Desk Analyst
London School of Hygiene & Tropical Medicine —London
- £34,741 - £38,986 a year
- Full-time
- IT
- Communication skills
- School
- Annual leave
4d
IT Service Desk Analyst
Leigh Day —London
- Hybrid work
- Azure
- Customer service
- Windows
- Annual leave
2d
1st Line IT Support Analyst
DMS —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
IT Support Engineer
Kobalt Music —London
- Full-time
- Hybrid work
Quick apply
2d
Helpdesk Officer
Barnet Council —London
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Microsoft Office
- Annual leave
- Flexitime
IT Asset Management Apprentice
Financial Ombudsman Service —London
- £26,936 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- IT
3d
Associate IT Support Engineer (Freelance) Location: London (Hybrid / Onsite)
Kobu Smart Ltd —London
- £12.21 - £25.20 an hour
- Temporary
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Flexitime
- Work from home
Quick apply
3d
IT Desktop Support Analyst
CyrusOne —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
3d
Junior IT Support Technician
SBITSL —London
- £26,500 a year
- Full-time
- Customer service
- English
- Analysis skills
Quick apply
12d
Desktop Support Assistant - Apprentice
Goodwin Procter LLP —London
- Full-time
- English
- Windows
- Organisational skills
1d
Senior IT Workplace Technology Engineer
Subsea 7 —London
- Windows
- Travel
- IT
9d
IT Support Analyst
University of the Arts London —London
- £34,436 - £41,196 a year
- Full-time
- Hybrid work
- IT
- In-person
- School
13d
IT Support Specialist - London
Legora —London
- Full-time
2d
IT Support Technician, 3 month contract, London
Acturis —London
- Full-time
- Windows
- IT
Quick apply
IT SUPPORT ENGINEER (SECOND LINE), ASIA-PACIFIC
Adam Smith International —London
- Full-time
- Hybrid work
- SharePoint
Quick apply
IT School Technician
Cognita Schools —London
- Full-time
- IT
- Communication skills
- School
2d

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IT Support Analyst (1st Line Support)

42BR Barristers
London

Quick apply

Job details

Permanent | Graduate | Full-time
£31,000 a year
14 hours ago

Qualifications

Microsoft Word
Microsoft Excel
Azure
Microsoft Outlook
Customer service
iOS
DNS
SharePoint
Mac OS
IT
Active Directory
CompTIA A+
Intune

Full job description

Overview
The IT Support Analyst (1st Line Support) is responsible for delivering high-quality front-line technical support to staff and members of Chambers. The role focuses on resolving day-to-day IT issues, supporting core systems, and ensuring a reliable and secure IT service across Chambers.

The successful candidate will act as the first point of contact for IT incidents and service requests, working closely with the Head of IT and external managed service providers to maintain service excellence.

Key Responsibilities

Provide day-to-day IT support (in person, phone, tickets).
Troubleshoot issues across Windows, macOS, Microsoft 365, mobile devices, and peripherals.
Support user onboarding/offboarding (accounts, devices, access).
Assist with device setup, builds, and asset tracking.
Support desk moves, meeting room setups, and hands-on IT tasks across Chambers.
Log, prioritise, and manage incidents through to resolution in line with agreed service levels.
Take ownership of issues and keep users informed throughout resolution.
Work with external IT providers to resolve escalated issues.
Support secure working practices and follow IT/security policies.

Skills & Experience

Experience in a 1st line / service desk role.
Experience supporting laptops, mobile devices (iOS/Android), and users directly.
Good troubleshooting skills and customer service approach.
Able to prioritise workload in a busy environment.
Strong knowledge of Windows, macOS, and Microsoft 365 (Word, Excel, Outlook, Teams, OneDrive, SharePoint).
Exposure to technologies such as Exchange Online, Entra ID (Azure AD), Intune, Active Directory, and email security platforms (e.g. Mimecast).
Basic understanding of networking concepts (e.g. Wi-Fi, DNS, general connectivity).

Desirable

Exposure to professional services or legal sector.
Relevant certifications (e.g. Microsoft Fundamentals, CompTIA A+).
Interest in developing skills in Microsoft 365, endpoint management, or cloud technologies.

Personal Attributes

Clear communicator with non-technical users.
Professional, approachable, and proactive.
Calm under pressure with attention to detail.

Additional Info

Primarily office-based role.
Occasional out-of-hours support may be required.

Pay: £31,000.00 per year

Application question(s):

A user reports they cannot access Outlook, but everything else works. What steps would you take to troubleshoot this?
Describe your experience supporting both Windows and macOS users. How do you handle users with different levels of technical ability?
What would you do if a user asked you to install software you weren’t familiar with
What experience do you have with Microsoft 365 (e.g. Outlook, Teams, OneDrive)?
What’s a common issue you’ve fixed recently and how did you resolve it?

Work Location: In person

Quick apply

Refine Your Search

information technology jobs in wapping, gtl

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IT Asset Management Apprentice

Associate IT Support Engineer (Freelance) Location: London (Hybrid / Onsite)

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Desktop Support Assistant - Apprentice

Senior IT Workplace Technology Engineer

IT Support Analyst

IT Support Specialist - London

IT Support Technician, 3 month contract, London

IT SUPPORT ENGINEER (SECOND LINE), ASIA-PACIFIC

IT School Technician

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