Visitor experience manager Work, Jobs in Wareham, Dor (with Salaries)

Visitor Experience Manager
The Tank Museum —Bovington Camp
- £37,000 - £40,500 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- IT
Quick apply
Regional Account Manager - South Coast
H Weston & Sons Ltd —Bournemouth
- Full-time
- Sales
- Computer literacy
- Microsoft Office
- Free parking
- Employee discount
Quick apply
12d
Human Resources Manager - Employee Relations
University Hospitals Dorset NHS Foundation Trust —Bournemouth
- £46,148 - £52,809 a year
- Full-time
- Hybrid work
- Patient care
6d
Director
Countrymen UK —Sherborne
- From £17 an hour
- Part-time
- Management
- Bachelor's degree
- Travel
- Free parking
Quick apply
13d
Brownsea Ward Clerk
University Hospitals Dorset NHS Foundation Trust —Poole
- £25,272 a year
- Full-time
1d
Technical Manager
Live Nation —Bournemouth
- Weekend availability
- Microsoft Office
- IT
- Communication skills
Office Manager
Heritage Investments —Wimborne
- Up to £27,500 a year
- Full-time
- Microsoft Office
- Accounting
- Front desk
- Free parking
- Health & wellbeing programme
Quick apply
12d
Community Manager
Hampshire Cultural Trust —Christchurch
- £35,000 - £38,000 a year
- Weekend availability
- Annual leave
- Employee assistance programme
5d
Park Maintenance person
Farmer Palmers Farm Park —Poole
- Part-time
- Carpentry
- Maintenance
- Driving
- Free parking
- Employee assistance programme
Quick apply
5d
Outreach Officer
The Keep Military Museum —Dorchester
- £13.10 an hour
- Part-time
- Military
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
9d
Endoscopy Admissions Officer
University Hospitals Dorset NHS Foundation Trust —Poole
- £25,760 - £27,476 a year
- Full-time
- Communication skills
8d
Sports and Leisure Manager
Clayesmore School —Blandford Forum
- Full-time
- Hospitality
- Management
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
Leisure Partnership Officer
BCP Council —Bournemouth
- £30,518 a year
- Microsoft Excel
- Microsoft Outlook
- Travel
2d
Data Manager and Exams Officer
Bourne Education Trust —New Milton
- £23,151 - £25,472 a year
- Full-time
- Administrative experience
- Working with children
- Organisational skills
Quick apply
22h
School Librarian and Resources Manager
Bournemouth School for Girls —Bournemouth
- £27,359 - £30,797 a year
- Part-time
- English
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
23h
Junior Clinical Fellow in General Surgery
University Hospitals Dorset NHS Foundation Trust —Bournemouth
- £54,499 a year
- Full-time
1d
Administrator / EHCP Co-ordinator – Full Time, Term Time+ 2 weeks
Dorset Centre of Excellence —Shaftesbury
- £26,435 - £26,436 a year
- Full-time
- Microsoft Word
- Customer service
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
12d
Ward Clerk
University Hospitals Dorset NHS Foundation Trust —Christchurch
- £25,272 a year
- Full-time
1d
Generalist KS4 SEMH Teacher, Shaftesbury
Dorset Centre of Excellence —Shaftesbury
- £35,700 - £48,000 a year
- Full-time
- Working with children
- In-person
- Care plans
- Free parking
- Health & wellbeing programme
Quick apply
7d
Lecturer in Livestock
Coastland College —Dorchester
- £31,363 a year
- Full-time

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Visitor Experience Manager

The Tank Museum -
Bovington Camp

Quick apply

Job details

Permanent | Full-time
£37,000 - £40,500 a year

Qualifications

Customer service
Upselling
Project management
IT
Communication skills
Negotiation

Full job description

Working closely with the Director of Visitor Experience & Commercial, the Visitor Experience Manager will ensure every visitor enjoys an enriching, memorable, and safe visit to the museum. This role holds primary responsibility for the daytoday management of general visitor operations, enquiries, and group bookings, ensuring seamless service and operational excellence. While the role requires strong planning and process management, it also offers significant creative scope, continuously seeking innovative ways to elevate the visitor experience and drive increased footfall through new, engaging, and dynamic programming.

Key Accountabilities:

Deputise for the Director of Visitor Experience and Commercial as and when required.
Lead and/or support on Visitor Experience Development projects, helping to ensure the Museum continues to be an industry leading Visitor Attraction.
Responsible for the Duty Manager Function at the Museum, including the writing of operational procedures, training and rotas.
Responsible for the process and procedure of general email and telephone general enquiries.
Responsible for the process and procedure of group bookings, and KPIs in relation to these.
Line manage the Visitor Experience administration team and full-time Duty Manager.
Own the Museum-wide activity planner document and chair the Activity Planner Meeting. Ensuring collaboration of the planner between all departments in the museum. Maximising internal productivity without hindering Visitor Experience.
Manage visitor experience budgets. Particularly accessibility and school holiday programming.
Lead on school holidays programming, particularly driving the 'non military' aspects broadening our audience appeal with key partnerships and 'outside the box' thinking. Working closely with the Education & Visitor Engagement Manager and Partnership & Events Development Manager to achieve this.
Work with visitor experience administrators in upselling activities.
Support the Facilities & Estates Manager in ensuring the functionality and aesthetic appearance of the Tank Museum site.
Collate, monitor and report on visitor feedback.
Support the Director of Visitor Experience and wider departmental leads in the planning and delivery of events, whilst ensuring the visitor experience is upheld throughout build, delivery and breakdown.
Comprehensive understanding of the Museum Ticketing System
Act as Duty Manager, safeguarding officer, first aider and fire marshal as required.
Support the Estates & Facilities Manager and the Health & Safety Coordinator in ensuring external contractors to the Museum have the relevant risk assessments, insurance and permits and are working appropriately in visitor areas.
Participate in the Museum call out procedures.

What you'll bring:

Essential:

Experience in a customer service role within a heritage or visitor attraction.
Managing a team
Writing and implementing operational procedures
Creative programming
Strong IT skills
Ability to organise and plan
Excellent communication skills, including dealing with members of the public as well as internal parties

Desirable:

Project management experience
Safeguarding knowledge
Negotiation skills
Qualification in Tourism or similar related field
IOSH or other H&S qualification

Due to the nature of the role the post holder will be required to work onsite. Hybrid or working from home is not available.

Advert closes - 29th June 2026

Interviews - will take place on 7th July 2026.

Quick apply

Refine Your Search

visitor experience manager jobs in wareham, dor

Visitor Experience Manager

Regional Account Manager - South Coast

Human Resources Manager - Employee Relations

Director

Brownsea Ward Clerk

Technical Manager

Office Manager

Community Manager

Park Maintenance person

Outreach Officer

Endoscopy Admissions Officer

Sports and Leisure Manager

Leisure Partnership Officer

Data Manager and Exams Officer

School Librarian and Resources Manager

Junior Clinical Fellow in General Surgery

Administrator / EHCP Co-ordinator – Full Time, Term Time+ 2 weeks

Ward Clerk

Generalist KS4 SEMH Teacher, Shaftesbury

Lecturer in Livestock

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