2nd line support analyst Work, Jobs in warmley, gls (with Salaries)

2nd Line Support Analyst
Sharp —Bristol
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Life insurance
IT Service Desk Analyst
BTL IT Solutions Ltd. —Bristol
- £26,000 - £29,000 a year
- Full-time
- Windows
- In-person
Quick apply
Service Desk Analyst
Foot Anstey LLP —Bristol
- Full-time
- Azure
- Customer service
- Travel
- Gym membership
1d
IT Provision & Compliance Analyst
TLT —Bristol
- Full-time
- Hybrid work
- Windows
- IT
Cyber Defence Analyst L2
Airbus Protect Limited —Newport
- Full-time
- Travel
Service Desk Analyst
Gardiner Bros —Eastington
- Up to £28,500 a year
- Full-time
- Customer service
- Windows
- Organisational skills
- Annual leave
- Employee discount
Quick apply
2d
Business Assurance Manager
BT —Bristol
- Management
- Data analysis skills
- Contracts
- Gym membership
11d
Senior IT Support Analyst
Mulberry —Chilcompton
- Temporary
- ERP systems
- SQL
- Computer networking
Quick apply

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IT Service Desk Analyst
BTL IT Solutions Ltd. —Bristol
Management and resolution of calls using the customer's service management package. IT Support: 2 years (preferred). Change Control of the desktop environment.
£26,000 - £29,000 a year
Quick apply
Service Desk Analyst
Leidos —Bristol
Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. BPSS Pre-screening required to start.
£24,900 - £29,300 a year
2d

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2nd Line Support Analyst

Sharp -
Bristol

Apply Now

Job details

Permanent | Full-time

Benefits

Discounted gym membership
Life insurance

Qualifications

Microsoft Windows Server
Azure
Operating systems
Firewall
Virtualisation
IT support
Communication skills

Full job description

Company Name:

Sharp Business Systems UK PLC

Location:

Bristol Office

Advert Closing Date:

Job Number:

JO-2605-2662

Work Type:

Permanent / Full Time

2nd Line Support Analyst in Bristol required

Location: Bristol

Hybrid working: 3x in the office, 2x from home

Are you personable, technically minded, and ready to take the next step in your IT career? Sharp IT Services is looking for a 2nd Line Support Analyst to join our helpdesk team in Bristol. If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we’d love to hear from you.

What You’ll Be Doing

You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients. Reporting directly to the Helpdesk Manager, you’ll play a key role in managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction.

Your responsibilities will include:

Owning, updating, and progressing support tickets to give clients confidence in our service.

Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery.

Organising and prioritising your daily workload to meet client expectations efficiently.

Using your technical knowledge to resolve issues and escalate where necessary.

Communicating clearly, professionally, and positively with clients and colleagues.

Actively developing your technical skills and contributing to team productivity.

Representing Sharp IT Services professionally to support client retention and business growth.

What We’re Looking For

We’re seeking a motivated team player with a passion for IT and a strong client-service mindset. You’ll ideally bring:

A friendly, professional, and approachable attitude
A strong desire to grow your skills in IT support
Excellent verbal and written communication skills
At least 2 years’ experience in IT support
Intermediate knowledge of:
- Microsoft Server and Desktop Operating Systems
- Microsoft 365 and Azure
- Virtualisation, Networking, Firewalls, and Cyber Security
Basic understanding of backup solutions and antivirus tools
Awareness of Remote Monitoring and Management (RMM) tools

What You’ll Get in Return

We value our people and invest in their growth. When you join Sharp IT Services, you’ll benefit from:

26 days of annual leave, plus bank holidays
life insurance, dental, and critical illness cover
O2 mobile discounts
Study support for relevant professional certifications
Discounted gym membership
A clear pathway for career development in a supportive environment

Ready to Apply?

This is a fantastic opportunity to join a professional and friendly team where your skills and ambition will be recognised and nurtured. If you're ready to make an impact and grow your IT career, apply now and become part of the Sharp IT Services team.

Apply Now

Refine Your Search

2nd line support analyst jobs in warmley, gls

2nd Line Support Analyst

IT Service Desk Analyst

Service Desk Analyst

IT Provision & Compliance Analyst

Cyber Defence Analyst L2

Service Desk Analyst

Business Assurance Manager

Senior IT Support Analyst

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