About MCS
MCS (Microgeneration Certification Scheme) is the UK’s national quality mark for small-scale renewable technology, such as solar panels and heat pumps. We’re here to set standards and provide protection, giving consumers confidence to invest in renewable technologies to heat and power their homes and small businesses. Working with industry, MCS defines, maintains, and improves quality, by setting standards for low-carbon energy technology products, contractors, and their installations.
Now is an exciting time to join MCS; especially as we have recently launched the redeveloped Scheme, which now has a greater focus on consumer protections, quality workmanship, and complaint management. 2025 was a record-breaking year for the small-scale renewables industry in terms of installation volumes and we look forward to continuing our vital role in driving forward the UK's progress towards Net Zero.
Our People
As an MCS employee, you will have the ability to demonstrate, understand and apply our company values. These are embedded in all roles across the business, and you should evidence these values as part of the application process:
- We are expert
- We are open and inclusive
- We are innovative
- We are understanding
- We are principled
- We are passionate
We are a strong and ambitious team of just over 100 and growing. People are at the heart of MCS and we empower each other, support each other, and work together to achieve our goals. From members of our team who are just starting their journey as an apprentice, to those who have worked in renewables for years, we have wide range of talents and expertise.
Why you'll love working for MCS
Aside from the exciting and challenging role, the people, our culture, and our mission, we have some amazing benefits that make MCS a pretty awesome place to work. Here’s a few favourites among our team:
- Our Team: We are an energetic sociable and talented bunch who are super passionate about what we do and determined to make a difference. We are friendly, supportive, collaborative and we learn from each other every day.
- Holiday: 25 days’ annual leave per annum – increasing to 28 days with three years’ service, and to 30 days with five years' service. Possibility to purchase additional days for the following calendar year.
- Social Events: Summer socials, Christmas party, regular events in the office, dress-down Fridays, and more.
- Wellbeing: All employees have access to an Employee Assistance Programme, optional access to Medicash – a healthcare plan with the highest level of cover. Access to Mental Health First Aider, up to 8 counselling sessions, helping to ensure that every team member feels supported.
- Office Treats: Weekly provision of organic free fruit, breads, spreads, breakfast items, tea, coffee, soft drinks, when working from the office
- Supportive HR Policies: Enhanced Maternity, Paternity leave, sick leave, and emergency paid leave, life assurance 5x your salary.
- Grow with MCS: Access to and support with continuous professional development.
- Professional Membership: Funding for one annual professional membership aligned to your role or professional discipline.
- New Starters: Welcome lunch with the CEO.
- Company Pension: 8% company contribution.
- Working week: 37.5 hours Monday – Friday with flexible working options.
- Salary Sacrifice Schemes: We offer a range of salary sacrifice schemes - including Cycle to Work, EV leasing, and the opportunity to purchase additional annual leave each year - subject to individual eligibility criteria.
- Free Parking: When working from the office.
- EV charging facilities: When working from the office.
Quality Team
Our Quality team is tight-knit group of field-based professionals spread across the UK, supported by their office based colleagues. They play a vital role in protecting consumers, supporting installers, and ensuring that renewable energy systems meet the high standards we’re known for. They’re out and about, visiting real consumers and their installations across the country - from solar panels on rooftops to heat pumps in back gardens - making sure things are done right, and supporting our mission to build confidence in low-carbon technology. This is not about enforcing compliance from a distance - it’s about presence, expertise, and championing quality in a way that inspires confidence.
We have been actively expanding and building the team, who embody the MCS brand in every interaction. The Assessors and Verifiers act as trusted ambassadors in the field - exceptional in their communication, empathy, and professionalism within the home. They deliver robust, respected, independent audits that uphold Scheme integrity, while setting a benchmark for how MCS is represented to householders and the wider sector.
Quality Operations Lead Role
The Quality Operations Lead plays a critical role in leading the day to day operational delivery, coordination and continuous improvement of the Quality Team’s office-based support function. Managing a team of Schedulers and Co-Ordinators, the role is responsible for ensuring that audits, assessments and investigations are scheduled and resolved efficiently, accurately and consistently across the UK, while maintaining exceptional levels of customer service and operational oversight.
The role combines people leadership, operational oversight, continuous improvement and reporting responsibilities, helping to strengthen processes, improve visibility of performance and support the ongoing development of systems including Dynamics 365 (our CRM) and the Compliance Intelligence Model which is MCS’s operational framework for defining thresholds for potential indicators of installer risk or consumer detriment.
This role goes beyond day-to-day team management. The postholder will drive operational excellence across the Quality function, improving processes, systems, productivity and ways of working while strengthening quality assurance and team performance.
Working closely with the Quality Team Manager and wider stakeholders, the role will identify trends, operational risks and emerging concerns, ensuring relevant insight is fed into installer risk profiling and proactive risk management across the Scheme.
Key Responsibilities
People Leadership & Line Management
- Provide day-to-day line management for the team of Schedulers and Co-Ordinators.
- Support recruitment, onboarding, training and ongoing development of team members.
- Conduct regular 1:1s, coaching conversations and performance reviews.
- Foster a positive, supportive and accountable team culture aligned to MCS values.
- Provide guidance and support to the team in managing cases.
Operational Delivery & Oversight
- Oversee the effective scheduling and coordination of audits, assessments and investigations across the UK.
- Monitor workloads, operational capacity, productivity and service levels, helping to ensure work is allocated efficiently and fairly.
- Challenge and improve individual and team productivity, using operational data and insight to drive performance, remove barriers and maximise the effective use of resources.
- Monitor team performance against agreed service levels, KPIs and operational targets, implementing improvements where required.
- Act as an escalation point for scheduling issues, operational challenges, diary conflicts, delays or resource pressures.
- Ensure accurate record keeping across Dynamics, SharePoint, Power BI and internal trackers.
- Work closely with field-based colleagues to maximise operational efficiency and reduce wasted travel or downtime.
- Support the coordination of urgent or high-risk assessments and complaint investigations where required.
Quality Assurance, Continuous Improvement & Systems Development
- Take ownership of quality assurance across the work of the Scheduling and Co-Ordination team, ensuring high levels of accuracy, consistency and attention to detail.
- Conduct regular checks and reviews of team activity, records, communications and case handling to ensure standards are maintained.
- Coach and support team members to continuously improve accuracy, efficiency and overall quality of work.
- Provide insight into training needs and support upskilling across the team.
- Create a culture of accountability, continuous improvement and pride in high-quality operational delivery.
- Challenge inefficiencies, duplication and outdated processes, encouraging smarter and more effective ways of working.
- Identify trends in audit and assessment outcomes and support improvements to Standards, processes and guidance.
- Review evidence of remediation and support consistency across all assessors and verifiers.
- Identify opportunities to improve workflows through better use of digital systems, automation, reporting tools and operational redesign.
- Support the ongoing optimisation and development of Dynamics 365 and associated operational systems to improve usability, visibility and efficiency.
- Drive consistency in operational processes, ensuring procedures are documented, scalable and sustainable as activity grows.
- Actively question and interrogate operational data, identifying trends, anomalies, bottlenecks and emerging risks.
- Use insight from operational reporting to support resource planning, performance management and proactive decision-making.
- Work closely with management to ensure operational insight feeds effectively into the Compliance Intelligence Model and wider risk monitoring activity.
Safety, Welfare & Risk Management
- Assess severe weather conditions and advise when field operations should be suspended.
- Support dynamic risk assessments and ensure staff follow safe working procedures.
- Provide welfare support and escalate safeguarding or vulnerability concerns.
- Support oversight of lone worker processes, GPS monitoring and field team welfare procedures.
Collaboration & Stakeholder Engagement
- Model high-quality installer engagement, supporting constructive relationships and clear communication of findings.
- Work collaboratively with Complaints, Customer Relations, Customer Insights, Customer Support Helpdesk, Scheme Management and other teams to ensure joined up delivery and oversight of installer performance.
- Support clear and professional communication with installers, householders and internal stakeholders.
- Promote a consumer-focused approach across all operational activity.
- Provide wider operational support to the Quality Team Manager as required.
Reporting, Insights & Governance
- Produce and analyse operational reporting relating to scheduling, case progression, workload, productivity, service level performance and resolution timeframes.
- Support the identification of trends, risks and areas requiring management attention.
- Help improve data quality, reporting visibility and operational insight across the Quality Team.
Person Specification
Knowledge
- Strong understanding of MCS standards, Scheme requirements and consumer protection principles (Desirable)
- Strong understanding of operational coordination, scheduling or service delivery functions (Essential)
- Understanding of lone working safety, health & safety obligations and risk management (Essential)
- Understanding of workload planning, reporting and process management. (Essential)
- Understanding of Microsoft Office systems including Excel (Essential)
- Experience using Dynamics 365, SharePoint and reporting tools such as Power BI (Desirable)
- Awareness of complaint investigations and assessment processes (Desirable)
- Knowledge of renewable technologies (heat pumps, solar PV, battery, etc.) (Desirable)
Skills
- Strong people leadership and coaching skills (Essential)
- Excellent organisational and prioritisation abilities. (Essential)
- Ability to manage multiple competing priorities in a fast-paced environment (Essential)
- Strong communication skills with the ability to build positive working relationships (Essential)
- Quality assurance skills (e.g., report checking, calibration, mentoring) (Desirable)
- Exceptional attention to detail and commitment to accuracy (Essential)
- Strong analytical and problem-solving capability, with the ability to interrogate data, identify trends and ask challenging questions (Essential)
- Ability to identify inefficiencies and implement practical operational improvements. (Essential)
- Strong systems mindset with confidence using digital tools and operational reporting. (Essential)
- Ability to balance quality, productivity and customer experience effectively. (Essential)
- Confident challenging existing ways of working constructively and professionally (Desirable)
Behaviours
- Consumer-focused and solutions-driven. (Essential)
- Collaborative and supportive leader. (Essential)
- Professional, principled and accountable (Essential)
- Proactive, curious and improvement-driven (Essential)
- Challenges the status quo positively and constructively. (Desirable)
- Takes ownership and drives accountability. (Essential)
- Encourages high standards in both themselves and others. (Essential)
This role may be for you if…
- You enjoy leading and developing people, helping them perform at their best while creating a positive and accountable team culture.
- You are naturally organised and thrive in a fast-paced environment where priorities can change quickly.
- You enjoy solving problems, removing barriers and finding smarter, more efficient ways of working.
- You are confident using data, reporting and operational insight to identify trends, monitor performance and drive improvements.
- You take pride in accuracy, quality and attention to detail, while balancing productivity and customer outcomes.
- You enjoy improving processes and systems rather than simply maintaining the status quo.
- You are comfortable making decisions, challenging constructively and holding others accountable when needed.
- You can see the bigger picture, identifying operational risks, emerging issues and opportunities for improvement before they become problems.
- You enjoy working collaboratively with colleagues across different teams to achieve shared goals.
- You are motivated by delivering excellent service, supporting consumers and installers, and helping maintain confidence in the MCS Scheme.
- You are proactive, curious and always looking for ways to improve both team performance and operational effectiveness.
Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box but you could still be the perfect candidate! So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate!
To apply, please send a CV and covering letter outlining how you meet the person specification and why you’d like to work for MCS.
Email: [email protected]
The closing date is: Friday 12th June 2026
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Successful applicants will be invited to face to face interview at the MCS office in Daresbury.
Pay: £35,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
- Work from home
Work Location: In person
