Junior service desk engineer Work, Jobs in Wednesbury, Wmd (with Salaries)

IT Service Desk Engineer
Hexaware Technologies —Birmingham
- £30,000 a year
- Hybrid work
- Customer service
- English
- Mentoring
Quick apply
23h
Air Conditioning Engineer
Thermatic Group —Birmingham
- Overtime
- Remote
- Maintenance
- Plumbing
- Employee assistance programme
- Referral programme
Quick apply
7d
Principal Water Quality Scientist/ Modeller
AECOM —Birmingham
- Full-time
- Hybrid work
- Master's degree
- Project management
- Scripting

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IT Service Desk Engineer
Hexaware Technologies —Birmingham
*Graduate with at least 3 years of experience* working as Service Desk personnel in the UK, with a proven track record of handling complex technical issues and…
£30,000 a year
Quick apply
23h
Junior IT Technician
Doocey Group —Tipton
Basic networking understanding (Wi-Fi, Ethernet, internet access. Relevant IT qualification at either A-Level, Degree or HND level.

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junior service desk engineer jobs near wednesbury, wmd

IT Service Desk Engineer

Hexaware Technologies -
Birmingham

Quick apply

Job details

Permanent
£30,000 a year
23 hours ago

Qualifications

SCCM
Customer service
English
Technical support
DHCP
ITIL
Remote access software
Mentoring
DNS
Bomgar
SharePoint
ServiceNow
Problem management
Communication skills
Active Directory
Intune
Help desk
VPN

Full job description

Experience and Skills

Graduate with at least 3 years of experience working as Service Desk personnel in the UK, with a proven track record of handling complex technical issues and leading service desk operations.
Excellent English communication skills, demonstrated by a Versant Score of 70 or higher.
Advanced knowledge of ITIL processes, including Incident, Change, and Problem Management, with the ability to implement and improve these processes.
Strong expertise in Active Directory management, Microsoft 365 services, and network troubleshooting.
Experience in mentoring junior team members and contributing to team development.
Hands-on experience with ITSM tools like ServiceNow and remote support tools such as BeyondTrust.
Proven ability to analyze service performance metrics and implement improvements to enhance efficiency and user satisfaction.

Responsibilities

Lead the Service Desk team in handling Incidents and Service Requests, ensuring high-quality service delivery.
Collaborate closely with the Service Manager to align service desk operations with business goals.
Develop and share advanced Service Desk reports, providing insights into performance and areas for improvement.
Drive process automation and self-service initiatives to reduce repetitive manual tasks and improve efficiency.
Provide expert-level technical support via phone, email, live chat, and self-service platforms, ensuring a professional and user-friendly experience.
Handle complex troubleshooting for advanced technical issues, minimizing the need for escalation to higher-level support.
Manage and optimize Active Directory tasks, including account creation, group policy management, security access control, and directory synchronization.
Deliver advanced support for Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
Troubleshoot and resolve network issues, including DNS, DHCP, VPN, firewall, and proxy configurations.
Utilize tools like SCCM or Intune for remote desktop and endpoint management.
Monitor and manage IT service tickets, ensuring proper categorization, prioritization, and timely resolution.
Create and analyze detailed reports to track service performance and recommend improvements.
Maintain and update the knowledge base with advanced guides, FAQs, and technical documentation.
Ensure proper ticket logging and assignment, prioritizing issues based on severity and business impact.
Proactively follow up on incidents to meet service deadlines and prevent business interruptions.
Escalate unresolved issues promptly to avoid prolonged downtime.
Use ITSM tools like ServiceNow to manage tickets and workflows efficiently.
Provide remote support using tools like BeyondTrust to resolve user issues quickly and effectively.

Soft Skills

Exceptional customer service skills, with the ability to handle complex and high-pressure situations calmly and professionally.
Strong leadership and mentoring abilities, fostering a collaborative and productive team environment.
Analytical mindset with excellent problem-solving skills to address technical and operational challenges.
Highly organized and detail-oriented, ensuring accurate documentation and efficient task management.
Empathetic and patient, with a user-focused approach to resolving issues.
Ability to prioritize tasks effectively and manage competing demands in a fast-paced environment.

Pay: £30,000.00 per year

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Birmingham

Quick apply

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junior service desk engineer jobs in wednesbury, wmd

IT Service Desk Engineer

Air Conditioning Engineer

Principal Water Quality Scientist/ Modeller

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