Distribution operations Work, Jobs in Well, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
19h
Warehouse Operative
Full Circle Events & Exhibitions Ltd —Ripon
- From £13.50 an hour
- Overtime
- Heavy lifting
- Quality control
- Organisational skills
- Free parking
Quick apply
23h
Northern Regional Distribution Manager
GXO Logistics —Northallerton
- Up to £55,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
2d
Transport Supervisor
GXO Logistics —Northallerton
- Up to £39,000 a year
- Full-time
- Contracts
- Leadership
- Annual leave
- Employee assistance programme
14d
Production Shift Manager (Evening Shift)
Belzona Limited —Harrogate
- Full-time
- ERP systems
- Microsoft Office
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Senior Team Manager - Global Client Delivery
Labcorp —Harrogate
- Full-time
- Customer service
- Laboratory experience
- Bachelor's degree
Head of Operations
Warner Leisure Hotels —Nidd
- Up to £50,000 a year
- Full-time
- Management
- Hotel
11d
ACCOUNT MANAGER
oleon —Northallerton
- Sales
- IT
Operations Manager
Amazon UK Services Ltd. —Darlington
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
14d
Operations Team Leader - PM Shift
Superdrug —Darlington
- £34,121.88 a year
- Monday to Friday
- Management
- Analysis skills
- Project management
- Free parking
- Store discount
Quick apply
10d
Sales Administration Manager
Norton Loxley —Easingwold
- £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick apply
Transport Operator (Afternoons)
Savers —Darlington
- £31,050 a year
- Weekend availability
- Communication skills
- Employee discount
- Sick pay
Despatch Operative
Analox Ltd —Stokesley
- Full-time
- Microsoft Excel
- Microsoft Access
- ERP systems
Quick apply
9d
Maintenance Operative
Bupa —Harrogate
- Up to £17.30 an hour
- Full-time
- Customer service
- Computer literacy
- Maintenance
- Employee discount
- Gym membership
Quick apply
Warehouse Operations Assistant (Twilight)
Aldi —Darlington
- £12.90 - £16.13 an hour
- Employee assistance programme
- Employee discount
Technical Director
Taylor Wimpey —Stockton-on-Tees
- Civil engineering
- Bachelor's degree
- Construction
- Annual leave
- Employee discount
2d
Project Director - Teesdock Road
Balfour Beatty —Middlesbrough
- Hybrid work
- Team management
- Contracts
- Annual leave
14d
Lead Business Analyst
CMS Distribution —Harrogate
- ERP systems
- Analysis skills
- Presentation skills
Warehouse Operations Assistant (Days)
Aldi —Darlington
- £12.90 an hour
- Employee assistance programme
- Employee discount
Waste / Cleaner Nights
ABM UK —Darlington
- £12.96 an hour
- Night shift
- Maintenance
- Communication skills
- Employee discount
Quick apply

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
19 hours ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

distribution operations jobs in well, nyk

Senior Customer Service Manager

Warehouse Operative

Northern Regional Distribution Manager

Transport Supervisor

Production Shift Manager (Evening Shift)

Senior Team Manager - Global Client Delivery

Head of Operations

ACCOUNT MANAGER

Operations Manager

Operations Team Leader - PM Shift

Sales Administration Manager

Transport Operator (Afternoons)

Despatch Operative

Maintenance Operative

Warehouse Operations Assistant (Twilight)

Technical Director

Project Director - Teesdock Road

Lead Business Analyst

Warehouse Operations Assistant (Days)

Waste / Cleaner Nights

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