1 technical support engineer Work, Jobs in Westoning, Bdf (with Salaries)

Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
4d
2nd Line Support Engineer
Technology Transformation Group —Aylesbury
- £30,000 a year
- Full-time
- Customer service
- Windows
- Computer networking
- Free parking
Quick apply
2d
Assembly Technician (Engine Strip)
Red Bull Technology Group —Milton Keynes
- Full-time
- Microsoft Word
- Microsoft Excel
- Assembly
9d
Principal Data Engineer
Eckoh —Hemel Hempstead
- From £75,000 a year
- Full-time
- Hybrid work
- SQL
- AWS
- AI
- Free parking
- Work from home
Quick apply
Design Manager
D&A Engineering —Hitchin
- £60,496.33 - £80,849.39 a year
- Full-time
- AutoCAD
- Microsoft Office
- In-person
Quick apply
9h
Maintenance Engineer
DS Smith —Blunham
- £57,305.00 - £61,861.21 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Mechanical knowledge
- Employee assistance programme
- Employee discount
Team Lead-Data Engineering
Eckoh —Hemel Hempstead
- Up to £100,000 a year
- Full-time
- Hybrid work
- Management
- SQL
- AWS
- Free parking
- Work from home
Quick apply
Medical Device Engineer
PA Consulting —Melbourn
- Full-time
- Engineering
- Assembly
- Leadership
- Annual leave
Quick apply
4h
Workshop Technician / Trainee Engineer (Hands-On Mechanical & Electrical)
TheRacingBug Group —Buckingham
- £26,436 - £32,500 a year
- Overtime
- AutoCAD
- English
- Maths
- Free parking
- Store discount
Quick apply
Graduate Process Engineer
Wipac Technology —Buckingham
- Full-time
- Computer literacy
- Communication skills
Senior ILS Engineer
Safran —Pitstone
- Full-time
- English
Cyber Security Analyst - Network Security
Parker Hannifin Corporation —Hemel Hempstead
- Computer Science
- Organisational skills
- IT
Senior Site Reliability Engineer
Kinetic Software —Milton Keynes
- £65,000 - £70,000 a year
- Hybrid work
- Azure
- Scripting
- Linux
- Employee assistance programme
- Employee discount
Graduate Structural Analysis Engineer
Cadillac Formula 1® Team —Silverstone
- Doctoral degree
- CAD
- Engineering
- Annual leave
Quick apply
Mechanical Design Engineer
Segula Technologies —Aylesbury
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- CAD
Quick apply
Project Engineering Lead
Leonardo UK Ltd —Luton
- £59,000 - £75,000 a year
- Full-time
- Hybrid work
- Engineering
- System design
- Travel
- Flexible schedule
- Referral programme
Shift Technician
ISS Facility Services —Northampton
- £42,000 - £45,000 a year
- Rotating shift
- Maintenance
- In-person
Quick apply
C&I Engineer
Framatome —Cranfield
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
IT Deployment Engineer - 6 month FTC
Noble Foods Limited —Tring
- Hybrid work
- Azure
- Windows
- AWS
- Health & wellbeing programme
- Employee discount
Quick apply
13d
Electronics Technician
PA Consulting —Melbourn
- Full-time
- English
- Assembly
- Maths
- Annual leave

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1 technical support engineer jobs near westoning, bdf

Tier 1 Technical Support Engineer

8x8, Inc. -
Aylesbury

Apply Now

Job details

4 days ago

Qualifications

Jira
Customer service
LAN
English
Technical support
Firewall
VoIP
Computer networking
AI
Communication skills
Debugging

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Engineer you will be First-line support to the company’s end customers. This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experiencea Tier 1 in an Advanced Technical Support environment. This will be accomplished by providing a differentiated, world-class customer experience and top-level technical support for our product, from first-level troubleshooting to training to enable self-service. Customers request assistance via many channels including, phone, email, and customers portal.
You have a passion for solving problems and helping our customers. You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigating and either resolving the customers issue or redirecting/escalating to the correct tier within the organization.

Responsibilities
-Engage the customer through multiple channels like Phone, Chat, Web, and -Email proactively, using case management tools like Salesforce and Jira

Diagnose and rectify technical problems and queries following first-line fix criteria and where possible resolving at the first call
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Empowering customers by promoting a Knowledge base and self-service
Set up new users' accounts and profiles working alongside internal teams
Work with senior engineers on escalated tickets
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Qualifications

Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
Good technical knowledge and technical support with a strong customer focus or related experience
Competent experience with IP and networking technologies
Knowledge of IP telephony (VoIP), Session Initiated Protocol (SIP), and unified communications
Basic knowledge of network routers, switches, firewalls, systems and tools, and the ability to independently debug broad, complex, Local Area Networks (LAN) and Wide Area Networks (WAN)
Exceptional customer service and confident communication skills, customizing your interaction with both technical and non-technical audiences
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

1 technical support engineer jobs in westoning, bdf

Tier 1 Technical Support Engineer

2nd Line Support Engineer

Assembly Technician (Engine Strip)

Principal Data Engineer

Design Manager

Maintenance Engineer

Team Lead-Data Engineering

Medical Device Engineer

Workshop Technician / Trainee Engineer (Hands-On Mechanical & Electrical)

Graduate Process Engineer

Senior ILS Engineer

Cyber Security Analyst - Network Security

Senior Site Reliability Engineer

Graduate Structural Analysis Engineer

Mechanical Design Engineer

Project Engineering Lead

Shift Technician

C&I Engineer

IT Deployment Engineer - 6 month FTC

Electronics Technician

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