Global Workplace Solutionsis a division of CBRE providing integrated solutions across largemulti-discipline property portfolios. We are an organisation that has people atthe heart of its culture and our aim for this account is to deliver anexceptional service to JLP.
We encourage new ways ofworking, driving innovation, whilst always living to our RISE values.
Respect
Integrity
Service
Excellence
The role: Technology & ReportingContract Support
The purpose of this role is to support the Gateway andOperational Teams with administrative activities, system support, and datamanagement to enable effective delivery across the JLP account.
The role will assist with the coordination and maintenanceof key data, systems, and processes, ensuring accuracy and consistency whilstsupporting day-to-day operational requirements.
The ideal candidate will be highly organised,detail-oriented, and proactive, with a willingness to learn and develop theirunderstanding of systems, reporting, and processes. The role will alsoencourage the individual to contribute ideas and suggestions to improve ways ofworking and drive efficiencies across the team.
This role supports the delivery of data, system, and processactivities across the account whilst ensuring quality and accuracy ofinformation. The role works closely with the Data & Reporting Analyst,CMMS/IFM Hub Admin teams, and wider stakeholders, and interfaces with otheraccount functions.
Key responsibilities are as follows: Supports the delivery of administrative activities across the team to ensure efficient day-to-day operations and service delivery; Assists with the collection, input, and maintenance of data across systems (including IFM Hub, CMMS, and reporting tools), ensuring accuracy and consistency; Supports the management of incoming requests, including logging, tracking, and updating progress across relevant systems (e.g. ServiceNow, shared forms, or trackers); Assists with the preparation and updating of reports, dashboards, and performance data to support business decision-making; Works with the Data & Reporting Analyst and wider team to gather and validate data used in reporting and performance management; Supports process documentation by maintaining user guides, training materials, and standard operating procedures; Assists with system-related activities such as user queries, onboarding/offboarding tracking, and basic issue triage and escalation; Provides general support to team members to reduce administrative burden and improve overall team efficiency; Contributes to process and solution improvements by identifying opportunities to simplify tasks, improve workflows, and enhance user experience; Supports continuous improvement initiatives, including automation opportunities, improved reporting methods, and enhanced system usage; Assists in coordinating and documenting meetings, actions, and follow-ups where required. Support or facilitate meetings via teams or face to face for client & internal audiences up to senior level
Person Specification:
To be an effective Technology &Reporting Contract Support it is essential that they have the followingknowledge, skills and expertise:
- Excellentrelationship building skills with strong influencing capability and peopleengagement experience;
- Abilityto work under pressure and to deadlines, within a multi-disciplinary team;
- Stronganalytical and data management skills and capability, able to presentpersuasive arguments with data and identify opportunities for improvement;
- Proficientin the use MS Applications specifically Excel, Visio, PowerPoint, Word
- Experiencein the use of Smartsheets;
- Experiencein the use of Tableau/ PowerBi advantageous;
- Experiencein supporting the delivery of operational business improvement, continuousimprovement and process implementation and development;
- Stronginfluencing and communication skills, with proven track record stakeholderrelationship management;
- Excellentability to prepare clear and concise documents;
- Calmand measured manner, able to work under pressure against demands and prioritiesusing own initiative;
- Mustbe flexible to work outside core office hours from time to time, and able totravel on occasion to other work locations.
- Experiencedin working with databases
- Ableto drive change
- Quicklearner
- Organized,able to work independently and effectively manage workload
- Attentionto details with a strong focus on accuracy
- Goodcommunication skills (written and verbal)
- Stronganalytical and planning skills
- Highlyself-motivated and showing initiative
- GoodTeam Player
- Goodtime management skills
