Customer experience associate Work, Jobs in Weymouth, Dor (with Salaries)

Customer Experience Associate
Tower Supplies —Poole
- £29,000 - £30,500 a year
- Temporary
- Customer service
- Communication skills
Quick apply
4h
Retail Sales Assistant - Charity Shop
Little Lives UK —Poole
- From £12.75 an hour
- 8 hour shift
- Spanish
- Sales
- Basic maths
- Store discount
- Employee discount
Quick apply
6d
Resource Manager
C3IA Solutions —Poole
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Military
- Bachelor's degree
- Human resources
- Work from home
- Life insurance
Quick apply
1d
Associate Acoustic Signature Analyst
QinetiQ —Winfrith Newburgh
- Full-time
- Engineering
- Data analysis skills
- Communication skills
- Employee discount
Lawyer Support Associate (6-month FTC)
Lawhive —Poole
- £27,000 a year
- Remote
- IT
- Communication skills
- Office experience
- Annual leave
Sales Associate
Trek Bicycle Corporation Ltd —Poole
- Part-time
- Hospitality
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Electrician - Portland
Hydro International —Portland
- Full-time
- Communication skills
- Sick pay
Quick apply
Oncology Consultant - Urology and Breast
Somerset NHS Foundation Trust —Yeovil
- £113,565 - £150,569 a year
- Weekend availability
- Travel
- Hospice
- Teaching
- Annual leave
- Employee discount

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customer experience associate jobs near weymouth, dor

Customer Experience Associate

Tower Supplies -
Poole

Quick apply

Job details

Temporary
£29,000 - £30,500 a year
4 hours ago

Qualifications

Customer service
Communication skills

Full job description

We're looking for an experienced Customer Experience Associate to join our office-based Customer Service team.

Job Title: Customer Experience Associate

Contract type: Temporary

Hours: 8-5pm

Location: Poole

What you will be doing

Manage shared service telephone calls (inbound and outbound)

Logging and maintaining records of all customer calls and conversations including action points

Documenting Complaints on Company CRM and resolve to customer's satisfaction

Telephone account management being proactive where possible

Input into CRM system order documentation

Dealing with a range of customer queries, transferring calls and resolving issues

Take every opportunity to be proactive and maximise sales and revenue

Use best judgement to select appropriate style of language to maintain a positive client relationship

Use of Company CRM system to record all relevant calls, emails, tasks, opportunities and projects

Excellent use of the Company CRM system to accurately record customer interaction and actions to provide the best customer experience and drive continued growth

Use of Company systems to assist customers with all possible queries including order chases, delivery queries, PODs and returns

Ability to use the various internal company systems and our carrier websites to resolve all customer queries

Prepare customer amendments and updates (OGL, Sugar, Ctrl Cloud)

Use of the company's systems (QlikSense and OGL) to review customers' orders and back orders to provide the customers with regular updates and work with our Purchasing team to ensure goods arrive in a timely manner.

Ability to utilise company's systems to pull the data required and interrogate the data to provide the customer with meaningful commentary

Ability to work with colleagues to gain insightful and correct information on deliveries due into the business

Who we are

We're a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. We're famous for our fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world.

Where you work

Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to a success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.

Who you are

You are someone who genuinely loves creating exceptional experiences for customers. You bring a proactive mindset, constantly looking ahead and spotting opportunities to support customers before they even realise they need help. Your tenacity means you see challenges as chances to shine, staying focused on delivering outcomes that make a real difference.

Your communication skills written and verbal are polished, clear and customerfriendly. You know how to adapt your tone and approach to suit the situation and the person in front of you.

Most of all, you're an energetic team player. You understand the power of working together, supporting your teammates and contributing to a positive, customer-focused culture.

Quick apply

Refine Your Search

customer experience associate jobs in weymouth, dor

Customer Experience Associate

Retail Sales Assistant - Charity Shop

Resource Manager

Associate Acoustic Signature Analyst

Lawyer Support Associate (6-month FTC)

Sales Associate

Electrician - Portland

Oncology Consultant - Urology and Breast

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