Sales Support Manager
Location: High Wycombe
Salary: Competitive
Hours: Full Time
Reporting To: Head of Revenue Operations
About Saepio
Cyber security isn't an add-on to IT. It's a specialist discipline.
That's why modern UK organisations separate the teams who run systems from those who protect them. And it's why they choose Saepio.
We're one of the UK's most recognised cyber specialists and an NCSC Assured Service Provider, working with over 1,000 organisations who trust us to help them:
Cut through noise and see their real risk
Align policy, people and technology into one coherent strategy
Mature security operations without adding unnecessary complexity
Build cyber resilience that stands up to real-world pressure
We partner with the most advanced security platforms in the market and deliver high-impact events, campaigns and thought leadership that place Saepio at the centre of the UK cyber conversation.
The Role
We are looking for an experienced and driven Internal Sales Team Lead to oversee and support our internal sales function, helping drive operational excellence, customer satisfaction, and revenue growth across the business.
This role is ideal for someone with strong organisational and leadership skills who thrives in a fast-paced technology environment. You will be responsible for leading and developing the internal sales team, supporting account managers, improving internal processes, and ensuring the smooth delivery of customer and partner engagements.
Working closely with Sales, Customer Success, Services, and Vendor Partners, you will play a key role in maintaining high service standards, supporting revenue growth, and driving team performance.
Responsibilities
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Lead, mentor, and support the Internal Sales team to ensure high performance and professional development
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Manage team workload, priorities, and day-to-day operational activities
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Work closely with Account Managers to ensure quotes are raised accurately and orders are processed efficiently
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Support the successful delivery of customer solutions to ensure value realisation and risk reduction
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Assist in maintaining high levels of customer satisfaction through service review meetings and proactive account support
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Collaborate with Account Managers on account strategies to strengthen customer relationships and identify growth opportunities
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Oversee administrative and operational support functions for the sales team
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Help facilitate seamless transitions from the sales process into customer success and service delivery teams
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Support contract renewals and identify upsell and cross-sell opportunities
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Build and maintain strong relationships within the partner and vendor community
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Ensure sales targets and operational KPIs are achieved across the internal sales function
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Manage deal registrations, pricing requests, and business justifications with vendor partners
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Monitor CRM accuracy and sales process compliance across the team
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Identify and implement process improvements to increase efficiency and scalability
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Produce regular reporting on team activity, pipeline support, and operational performance
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Support onboarding and training of new internal sales team members
Skills & Experience
We are looking for a motivated and organised individual with strong leadership potential and a passion for delivering exceptional customer experiences.
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Minimum 4 years' experience in an internal sales, sales support, or customer-facing commercial role
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Previous experience mentoring, coaching, or leading team members
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Strong organisational skills with excellent attention to detail
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Ability to manage multiple priorities and work effectively under pressure
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Excellent communication and relationship-building skills
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Strong commercial awareness with a customer-first mindset
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Experience working with CRM systems and Microsoft Office Suite
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Ability to collaborate cross-functionally across sales, customer success, and technical teams
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Self-motivated with a proactive approach to problem-solving and process improvement
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Passion for learning, teamwork, and contributing to a positive company culture
Desirable
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Experience within cybersecurity, managed services, or the wider IT channel
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Experience working with vendor partners and deal registration processes
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Understanding of renewals, quoting processes, and sales operations
What Success Looks Like
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High-performing and well-organised internal sales team
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Strong support provided to Account Managers and customers
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Improved operational efficiency and sales process consistency
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High customer satisfaction and retention
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Consistent achievement of team KPIs and revenue support targets
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Strong collaboration across internal departments and partner ecosystem
What do we offer?
Having a happy and healthy team provides the foundation for our energy and drive
25 days annual leave plus additional half days for a 'Duvet morning' and your birthday (FTE)
BUPA Premium Health Insurance covering pre-existing conditions
Life Insurance
Critical Illness Cover
Royal London Pension Plan
Strong learning and development culture to help you excel
International incentive trips for high performers
Fantastic social events e.g. Family Fun Day, Quarterly socials, Festive Party
Quarterly company-wide recognition events e.g. lunch at Michelin star restaurants
Please note: To be eligible for this role, you must have the right to work in the UK on a permanent basis (e.g., Indefinite Leave to Remain or UK/EU Settled Status). Unfortunately, we are unable to provide visa sponsorship at this time.
