Job Summary
Order fulfilment is the complete end‑to‑end process of receiving, processing, packing, and delivering customer orders, covering steps from inventory management to final shipment and delivery. It spans activities such as order intake, picking, packing, shipping, and sometimes post‑delivery communication, and is essential for timely, accurate delivery and customer satisfaction.
Duties
- Communicate with customers regarding order updates, delivery information, and queries
- Liaise with internal departments including Business Development, Supply Chain, Quality, Engineering, Operations, and Finance to ensure seamless order fulfilment
- Monitor order progress and proactively help to resolve any issues or delays
- Maintain accurate customer and order records within internal systems
- Provide a high standard of customer service through professional and timely communication
- Ensure all documentation and data entry are completed with a high level of accuracy
Person Specification - Essential
- Customer Service experience either through telephone, Teams or in a face-to-face environment
- Previous experience in administration
- Be able to maintain an efficient and organised approach to all tasks to ensure consistently high-level customer experiences
- Attention to detail and the ability to proactively resolve challenges
- Passionate with the ability to take ownership of customer queries and confidently resolve issues where required.
- Ability to effectively organise and prioritise your workload to achieve business objectives in the most efficient way
- Ability to multitask
- A high level of IT literacy including Microsoft applications
- A team player is a must
- Ability to take on further responsibility when required
Person Specification - Desirable
- A background or interest in Manufacturing and Aerospace
- An interest or knowledge in ERP Systems
- Demonstrable knowledge of data analysis, including the use of data analysis software
Job Types: Full-time, Permanent
Pay: Up to £26,500.00 per year
Benefits:
Work Location: In person
