Vehicle Aftersales Adviser – Used Car Dealership
Location: PE6 0RL
Salary: Competitive Basic Salary + Bonus Scheme
Job Type: Full-Time, Permanent
About the Role
We are looking for a proactive and customer-focused Vehicle Aftersales Adviser to join our growing used car dealership. This is a vital role that bridges the gap between our customers and our aftersales team, ensuring every customer receives outstanding support following the purchase of their vehicle.
The successful candidate will be responsible for managing customer enquiries, coordinating repairs and warranty claims, booking vehicles into our workshop network, and delivering a high standard of customer care throughout the ownership journey.
Key Responsibilities
- Act as the first point of contact for all aftersales and customer service enquiries.
- Manage customer concerns and resolve issues efficiently and professionally.
- Coordinate repairs, maintenance, and warranty work with internal and external workshop partners.
- Schedule service, repair, and inspection appointments.
- Liaise with customers to provide updates on vehicle repairs and progress.
- Process warranty claims and ensure all supporting documentation is completed accurately.
- Maintain detailed records of customer interactions and vehicle histories.
- Work closely with sales, preparation, and service teams to deliver a seamless customer experience.
- Follow up with customers after repairs and warranty work to ensure satisfaction.
- Assist in achieving departmental customer satisfaction and performance targets.
- Ensure all aftersales processes comply with company policies and industry standards.
Skills & ExperienceEssential
- Excellent customer service and communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple cases and prioritise workload effectively.
- Confident telephone manner and professional approach.
- Good administrative and computer skills.
- Ability to remain calm and professional when handling customer concerns.
Desirable
- Previous experience within the automotive industry.
- Experience in vehicle warranties, service advising, customer care, or claims handling.
- Knowledge of used vehicle sales and aftersales processes.
- Familiarity with dealer management systems and CRM software.
Personal Attributes
- Customer-focused with a genuine desire to help.
- Organised and efficient.
- Positive, professional, and approachable.
- Team player with the ability to work independently.
- Resilient and able to handle challenging situations with confidence.
- Committed to delivering exceptional customer experiences.
What We Offer
- Competitive salary package.
- bonus scheme.
- Full training and ongoing professional development.
- Career progression opportunities within a growing dealership.
- Company pension scheme.
- Employee discounts and staff benefits.
- Friendly and supportive working environment.
Why Join Us?
We pride ourselves on delivering exceptional customer service long after the vehicle sale is completed. As a Vehicle Aftersales Adviser, you will play a key role in building lasting customer relationships, protecting our reputation, and ensuring every customer receives the support they need throughout their ownership experience.
If you are passionate about customer service and have a strong interest in the automotive industry, we would love to hear from you.
Pay: £28,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
