Complaints handling Work, Jobs in Widnes (with Salaries)

Customer Service Advisor
Pinnacle Group —Liverpool
- £26,227.50 a year
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
RLO
Wates —Halton
- Travel
- Communication skills
Customer Service Advisor
Torus —St Helens
- £28,790 a year
- Full-time
- English
- IT
10d
Customer Service Advisor - 6 Month Contract
Torus —St Helens
- £28,790 a year
- Full-time
- English
- IT
10d
Customer Care Advisor
AAH Pharmaceuticals —Warrington
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
4d
Customer Service Advisor - Liverpool
HM Revenue and Customs —Liverpool
- £28,016 a year
- Part-time
- Hybrid work
- Customer service
- Basic maths
- No experience needed
- Annual leave
- Work from home
1d
Customer Service Specialist
Zoll Medical Corporation —Runcorn
- Oracle
- Customer service
- English
Recreational Assistant
Edu-Lettings UK Ltd —Widnes
- Up to £12.71 an hour
- Part-time
- Customer service
- In-person
- School
- Free parking
- Health & wellbeing programme
Quick apply
3d
Outpatient and Telephone Hub Clerk
Liverpool Heart & Chest Hospital NHS Foundation Trust —Liverpool
- £25,272 a year
- Full-time
1d
Complaints Handler
CarFinance247 —Manchester
- £28,000 - £30,000 a year
- No weekends
- Analysis skills
- Communication skills
- Negotiation
Quick apply
11d
Stakeholder and Communications Officer
COLAS ROADS UK —Chester
- £30,000 - £35,000 a year
- Hybrid work
- Customer service
- Organisational skills
- Contracts
- Annual leave
- Employee discount
9d
Senior Officer, Covert Monitoring Unit
National Crime Agency —Warrington
- £25.28 an hour
- Weekend availability
- Hybrid work
- Analysis skills
- Supervising experience
- Presentation skills
- Annual leave
2d
Information Rights Officer
Parliamentary and Health Service Ombudsman —Manchester
- £35,541 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
1d
Customer Service Agent - Manchester airport - Part time - UK
Swissport International AG —Manchester
- £13.18 an hour
- Part-time
- Hospitality
- Customer service
- English
- Free parking
- Employee assistance programme
4d
Cafe Team Member
Tesco UK —Widnes
- £13.12 an hour
- Full-time
- Hospitality
- Customer service
- Café
- Flexible schedule
1d
Resident Services Associate
Colby River —Liverpool
- £28,000 - £29,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
3d
Retail Customer Service
Entain —Widnes
- £13 an hour
- Overtime
First Response Advisor
CEL Solicitors —Liverpool
- £23,132 a year
- Bar
- Sales
- Computer skills
- Annual leave
Quick apply
11d
Operational Support Officer
HM Courts & Tribunal Service —Chester
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
1d
Case Administrator
The Motor Ombudsman —Liverpool
- £26,500 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- IT
- Free parking
- Annual leave
Quick apply

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complaints handling jobs near widnes

Customer Service Advisor

Pinnacle Group -
Liverpool

Quick apply

Job details

Full-time
£26,227.50 a year
10 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Car scheme
Sick pay

Qualifications

Customer service
Communication skills

Full job description

Job Introduction

Pinnacle Group are looking to recruit a skilled Customer Services Advisor to join our Homes Team based in Speke.

Your responsibilities will include handling inbound and outbound calls , providing assistance to customers complaints and/or queries and ensuring accurate diagnosis of repairs.

You will need excellent communication skills, a friendly demeanor, and the ability to work efficiently under pressure. If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you.

This is a full time role with a rota between the hours of 7.30am - 9.30pm, Monday - Sunday. The rota will include working 2 weekends in 10, 2 later shifts in 10 with other shifts in-between.

This is a hybrid role with fixed office days on Tuesdays, Thursdays and Fridays.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

Handling multiple call types to include repairs, general home enquiries and complaint calls ensuring all complaints are diagnosed accurately all complaints logged efficiently and families are provided with an accurate response to their home inquiry.
Ensure all related repairs are diagnosed, recorded accurately and updated where appropriate within the available IT systems
Deliver clear communications with every family member to maximise access opportunities where new appointments are created.
Proactively communicate with both RAMS to ensure transparency of specific family circumstances
Ensure no appointments are booked beyond the target time for the appointment and also drive speed to aim for a resolution at the earliest opportunity.
Providing impeccable levels of service to the armed forces families

Key requirements:

Strong customer service skills and at least a years’ experience within a customer facing / verbal role
Able to communicate clearly both verbally and written
Able to maintain effective working relationships at all levels, and work collaboratively with client and supply chain organisations
Exceptional telephone manner.
Successfully completes SC security clearance

Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans
Company Car/Car Allowance
Electric Vehicle Scheme

Quick apply

Refine Your Search

complaints handling jobs in widnes

Customer Service Advisor

RLO

Customer Service Advisor

Customer Service Advisor - 6 Month Contract

Customer Care Advisor

Customer Service Advisor - Liverpool

Customer Service Specialist

Recreational Assistant

Outpatient and Telephone Hub Clerk

Complaints Handler

Stakeholder and Communications Officer

Senior Officer, Covert Monitoring Unit

Information Rights Officer

Customer Service Agent - Manchester airport - Part time - UK

Cafe Team Member

Resident Services Associate

Retail Customer Service

First Response Advisor

Operational Support Officer

Case Administrator

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