Data Work, Jobs in Wigan, Gtm (with Salaries)

Journey Analyst
CAML —Wigan
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
3d
Data & Evaluation Lead
National Football Museum —Manchester
- £34,672 - £40,790 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
6h
Data Processor (Engineering)
XAIS-PTS —Preston
- From £26,436.80 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Driving
- Flexitime
Quick apply
Data Protection Analyst
The Granite Group —Liverpool
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Analysis skills
- Flexible schedule
Quick apply
23h
Junior Data Scientist - AI Practice Team
American Bureau of Shipping (ABS) —Warrington
- Full-time
- Azure
- SQL
- AWS
Data Quality Co-ordinator
SunbeltRentals —Birchwood
- Salesforce
- Project management
- IT
- Annual leave
Quick apply
10d
Product Data Analyst
TVS Supply Chain Solutions —Chorley
9d
Platform Administration (Database) Engineer
Cotopaxi Ltd —Wigan
- £37,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
- Health & wellbeing programme
Quick apply
1d
AI Trainer - Freelance Data Annotator
Toloka Annotators —Manchester
- Up to £22 an hour
- Part-time
- Remote
- English
- Bachelor's degree
- AI
Quick apply
Data Analyst
ODEON Cinemas —Manchester
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Employee discount
9h
Open-Source Data Analyst
HM Revenue and Customs —Liverpool
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Data analysis skills
- English
- Analysis skills
- Work from home
8d
Data Analyst
Bury Council —Bury
- £35,412 - £38,220 a year
- Full-time
- SQL
11d
Data Analyst – Liverpool
S. Norton —Liverpool
- Full-time
- Azure
- Computer Science
- Data analysis skills
DATA ANALYSTS
i5 Solutions Europe Limited —Manchester
- Computer Science
- Data analysis skills
- SQL
Data & Performance Lead
Bright Futures Educational Trust —Manchester
- £41,771 - £46,142 a year
- Weekend availability
- Travel
- In-person
- School
Quick apply
3d
Data Scientist
PHMG Careers —Manchester
- Monday to Friday
- Hybrid work
- Sales
- Data analysis skills
- SQL
Quick apply
14d
BI Developer
Vaultex UK Ltd —Warrington
- Full-time
- Hybrid work
- Azure
- SQL
- Continuous improvement
- Employee assistance programme
- Employee discount
4d
BI Analyst
SunbeltRentals —Birchwood
- Microsoft Excel
- Microsoft Access
- IT
- Annual leave
Quick apply
Data Analyst
Beyond —Manchester
- Hybrid work
- SQL
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Data Governance Specialist
Together —Cheadle
- £45,000 - £60,000 a year
- Full-time
- SQL
- IT
- In-person
- Health & wellbeing programme
- Gym membership
Quick apply

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Journey Analyst

CAML -
Wigan

Apply Now

Job details

Full-time
£40,000 - £50,000 a year
3 days ago

Qualifications

Power BI
Data modelling
Microsoft Excel
Data analysis skills
SQL
Scripting
Root cause analysis
Communication skills

Full job description

We’re looking for a data-driven and customer-focused Journey Analyst to join our CX/Operations team. This role is central to understanding and improving our end-to-end customer journeys, from appointment booking through to installation and ongoing support.

You’ll turn complex operational and customer data into clear, actionable insight, helping the business identify pain points, prioritise improvements, and deliver a better customer experience. Working closely with Journey Managers and operational teams, you’ll play a key role in shaping how we measure, monitor and evolve our customer journeys.

Please note: This is a 9-12 month fixed term contract.

What You’ll Be Doing

Develop and maintain customer journey performance metrics, dashboards and reporting
Analyse customer, operational and contact centre data to identify trends, pain points and failure demand
Support the evolution of customer journeys through meaningful insight and data-led recommendations
Partner with Journey Managers and stakeholders to define KPIs and customer measures aligned to business goals
Translate data into clear, actionable recommendations to support prioritisation and backlog management
Investigate performance issues and data discrepancies, supporting root cause analysis and resolution
Monitor journey performance, risks and exceptions, ensuring timely escalation where needed
Deliver regular insight reporting to agreed standards and timescales
Continuously improve reporting capability through automation, standardisation and data visualisation
Maintain accurate documentation, definitions and processes in line with governance standards

About You

You’re highly analytical, detail-oriented, and passionate about improving customer experience through data. You’re confident working with large, complex datasets and can bring insights to life in a clear and compelling way.

Essential Skills & Experience

Strong experience using data analysis tools such as SQL, Power BI and Excel
Experience working with large, disparate datasets and transforming them into valuable insight
Ability to translate data into meaningful stories, grounded in evidence
Strong knowledge of data modelling, reconciliation, and KPI development
Excellent attention to detail and commitment to data accuracy
Experience validating and processing data, including scripting and testing at scale
Strong problem-solving skills with a structured, analytical approach

Desirable

Experience or knowledge within the renewables industry

What We’re Looking For

Organised and methodical approach to work
Strong communication skills and ability to collaborate effectively
High levels of accuracy, precision and attention to detail
A proactive mindset with a focus on continuous improvement

Why Join Us?

Be part of a team driving meaningful improvements in customer experience
Work in a collaborative, insight-led environment
Opportunity to shape how customer journeys are measured and improved
Ongoing development in data, analytics and CX best practice

Apply Now

If you enjoy turning data into insight and want to play a key role in improving customer journeys, we’d love to hear from you.

IND789

Apply Now

Refine Your Search

data jobs in wigan, gtm

Journey Analyst

Data & Evaluation Lead

Data Processor (Engineering)

Data Protection Analyst

Junior Data Scientist - AI Practice Team

Data Quality Co-ordinator

Product Data Analyst

Platform Administration (Database) Engineer

AI Trainer - Freelance Data Annotator

Data Analyst

Open-Source Data Analyst

Data Analyst

Data Analyst – Liverpool

DATA ANALYSTS

Data & Performance Lead

Data Scientist

BI Developer

BI Analyst

Data Analyst

Data Governance Specialist

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