Join the team taking precision tracking technology to the worlds biggest live productions.
At Racelogic, we are a global technology company trusted by automotive manufacturers, motorsport teams, aerospace innovators, and other technology pioneers worldwide.
Headquartered in Buckingham, UK, with offices in the US, Germany, and France, we employ over 135 people and supply customers in more than 100 countries. Our success has been built on a culture of openness, autonomy and genuine investment in our people.
AirPixel, one of our newest brands, delivers precision tracking technology to broadcasters and live event productions worldwide. As demand for AirPixel continues to grow, we are seeking an Onsite Broadcast Specialist to be the face of AirPixel in the field.
The Role
The Onsite Broadcast Specialist supports customers onsite with the deployment, operation and demonstration of AirPixel products, combining hands-on technical support, product demonstrations and customer-facing engineering with a strong feedback loop into our engineering and product teams. When not deployed with customers, you will be based at our Buckingham site, playing a key role in User Acceptance Testing of new releases and helping shape the product roadmap with field-driven insight.
Worldwide travel is a core part of this role - around 25-50% of your time, often at short notice, with trips ranging from 1-2 days to multi-week deployments. Onsite work follows live production schedules, including early starts, weekends and unsocial hours, with time off in lieu and/or overtime provided.
Responsibilities and Duties
-
Onsite Customer Support: Deliver onsite technical support to customers using AirPixel products across broadcast, live event and production environments - from pre-event preparation, through rigging to live operation and post-event debrief.
-
Product Demonstrations: Lead and deliver product demonstrations to prospective and existing customers, both at customer sites and at industry events.
-
Events and Exhibitions: Represent AirPixel at trade shows, exhibitions and customer events worldwide.
-
Customer Relationships: Build strong, trusted relationships with customer engineering and production teams, acting as the voice of the customer internally.
-
User Acceptance Testing: Support UAT of new hardware, firmware and software releases, validating product changes against real-world workflows before they reach customers.
-
Issue Resolution: Reproduce, document and triage customer issues found in the field, working with engineering to drive resolution.
-
Documentation: Contribute to test plans, technical documentation, release notes and user-facing guides.
-
Feedback and Roadmap Input: Capture and clearly communicate field feedback, customer requirements and competitive insight, translating customer pain points into clear, prioritised roadmap input.
-
Stock Management: Ensure accurate handling of project stock.
About You
-
At least 1 years experience in a broadcast engineering, live production engineering or product role.
-
Hands-on experience supporting live broadcasts, OB operations, studio production or major live events.
-
Confident customer-facing communicator, able to explain technical concepts clearly to both engineers and non-technical stakeholders.
-
Calm, resilient and adaptable when working under pressure in live environments.
-
Strong written communication skills for documentation, test reports and feedback.
-
A self-starter who is comfortable working independently in unfamiliar environments, and professional and well-presented when representing AirPixel with high-profile customers.
-
Willing and able to travel worldwide at short notice, holding a valid passport with no restrictions on international travel.
-
Full UK driving licence.
-
Knowledge of broadcast workflows, RF systems, wireless video transmission or IP-based production environments is desirable, as are additional languages and experience with major broadcasters, OB providers or sports rights holders.
What We Offer
-
Competitive salary.
-
Profit-related bonus (after probation).
-
Time off in lieu and/or overtime for weekend and overseas work.
-
Comprehensive healthcare package, including:
-
Private medical insurance
-
24/7 GP access
-
Mental health support
-
Physiotherapy coverage
-
Discounted gym memberships
-
Wellness rewards and discounts
-
Enhanced pension scheme.
-
Enhanced family leave.
-
Employee share option scheme.
-
25 days annual leave plus bank holidays (with additional days based on length of service).
-
Holiday purchase scheme.
-
Cycle to work scheme.
-
Salary Sacrifice EV Car Scheme.
-
Free workplace EV charging.
Interested?
Apply now for immediate consideration.
