Customer journey improvement specialist Work, Jobs in Winnersh, Eng (with Salaries)

Customer Journey Improvement Specialist
Montu UK —Winnersh
- £55,000 - £62,500 a year
- Full-time
- Hybrid work
- Travel
Operational Change Specialist
Montu UK —Winnersh
- £55,000 - £62,500 a year
- Full-time
- Travel
Business Change Specialist
Montu UK —Winnersh
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Travel
Customer Experience KPI Specialist
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Microsoft Office
- SQL
- Analysis skills
Quick apply
10h
People Operations Specialist
Pegasystems —Reading
- Microsoft Excel
- Customer service
- Microsoft Office
1d
Customer Experience Data and Insight Specialist
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Continuous improvement
Quick apply
10h
VodafoneThree - Quality Radio Performance Specialist
Vodafone —Newbury
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Employee discount
8h
Manager, Client Engagement
ICON Plc —Reading
- Full-time
- Remote
- Marketing
- Business development
- Bachelor's degree
- Employee assistance programme
VodafoneThree - Talent Specialist - Skills & Capabilities
Vodafone —Newbury
- Full-time
- Hybrid work
- Employee discount
12d
Sales and Design Consultant
WindowWorx —Reading
- £55,000 - £75,000 a year
- Full-time
- Sales
- Customer service
- Driving
- Free parking
Quick apply
8d
Data Governance Manager
Cover-More —Uxbridge
- £90,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
13d
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
VodafoneThree - International Roaming Specialist
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Communication skills
- Employee discount
Quick apply
1d
Content and Training Delivery Lead
The Royal Horticultural Society —Wisley
- £55,000 - £60,000 a year
- Part-time
- Continuous improvement
- Organisational skills
14d
VodafoneThree - Service Desk Analyst
Vodafone —Farnborough
- 12 hour shift
- Customer service
- Analysis skills
- Communication skills
- Employee discount
7d
VodafoneThree - Commercial Pricing Specialist
Vodafone —Newbury
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Continuous improvement
- Employee discount
1d
IT Service Delivery Manager
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Project management
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Quick apply
Salesforce Product Owner
Cazoo —Richmond
- Hybrid work
- Salesforce
- Agile
- Employee discount
- Referral programme
Campaign Build Specialist - AEP
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Employee discount
Quick apply
SS7 Monitoring Specialist
Vodafone —Newbury
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
- Annual leave
12d

I want to receive the latest job alerts for customer journey improvement specialist in winnersh, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer journey improvement specialist jobs near winnersh, eng

Service Desk Analyst jobs in Farnborough

Recruiter jobs in Newbury

Service Delivery Manager jobs in Basingstoke

Service Desk Analyst jobs in Basingstoke

Product Designer Visa Sponsorship jobs in London

Product Owner jobs in Milton Keynes

Product Owner jobs in Edinburgh Eh12

Product Owner jobs in West Midlands Region

Product Owner jobs in Birmingham

Customer Experience Specialist jobs in Bedford

No Experience Needed Remote Work jobs in Birmingham

Customer Experience Specialist jobs in Dunfermline

Customer Experience Specialist jobs in Brighton

No Experience jobs in Farnborough

Customer Experience Specialist jobs in Leeds

No Experience jobs in Derby

Hr Business Partner jobs in Oxford

Business Specialist jobs in Birmingham

Business Marketing Graduate jobs in Newcastle Upon Tyne

Business Administration Apprenticeship jobs in Manchester

Customer Journey Improvement Specialist

Montu UK -
Winnersh

Apply Now

Job details

Full-time
£55,000 - £62,500 a year

Benefits

Company pension
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave

Full job description

The role is remote for people based in the UK

What is the job?

We are looking for a hands-on, delivery-focused Customer Journey Improvement Specialist to help turn improvement ideas into real, operational change. This role is about making things happen - quickly - in a fast-growing, highly regulated healthtech environment.

You will work across the business to implement projects big and small, with a strong focus on improving the end-to-end patient journey. From mapping processes and fixing friction points to embedding new ways of working, you’ll be on the ground driving change, not just designing it. You’ll partner closely with teams throughout the business and a Project Manager on larger initiatives, while owning and delivering your own portfolio of improvements.

You will need to be comfortable with pace, ambiguity, and getting stuck in wherever the biggest impact sits. This is an ideal role for someone with strong Lean and customer-journey experience who is pragmatic, scrappy, and biased to action - someone who thrives in a start-up environment and takes real satisfaction from shipping improvements that stick and make life better for patients and teams alike.

What will you be doing?

Deliver improvement initiatives end-to-end, from problem definition through to implementation and measurable outcomes.
Work across the business to lead and support hands-on implementation of changes, ensuring solutions are practical, adopted by teams, and embedded into day-to-day operations.
Map, analyse, and improve end-to-end patient journeys, identifying sludge and friction, process defects, and root causes.
Apply Lean Six Sigma tools to diagnose issues, design countermeasures, and drive rapid, iterative improvement.
Own discrete projects and workstreams, while supporting the wider business on larger programmes as required.
Translate insights into clear process documentation (process maps, SOPs, work instructions, controls).
Facilitate workshops to align stakeholders on current state, future state, and implementation actions.
Coordinate delivery across cross-functional teams, keeping momentum in a fast-paced, changing environment.
Track and report on outcomes to ensure changes improve patient experience, efficiency, and quality.
Identify risks, blockers, and dependencies early and escalate pragmatically, whilst remaining solution-oriented.
Drive standardisation and right-first-time ways of working across operational teams.
Use data, customer feedback, and complaints insights to prioritise and shape improvements.
Support change adoption through training, communication, and ongoing feedback loops.
Act as a versatile problem-solver, able to get stuck into any type of business improvement as priorities shift.
Operate with an agile, “get things done” start-up mindset, adapting quickly and prioritising delivery over perfection.
Define success measures of initiatives at the outset and use these to validate success/control once delivered.
Ensure all changes are compliant with relevant clinical/pharmaceutical regulation and other internal governance requirements.

What do you need?

Proven experience implementing operational or customer journey improvements in a fast-paced highly-regulated environments.
Demonstrable ability to move quickly from analysis to action and deliver tangible change.
Solid stakeholder management and facilitation skills across cross-functional teams.
Experience supporting project delivery or working within structured and semi-structured project environments.
Willingness to travel to our HQ in Winnersh from time to time

What we offer:

Competitive salary
25 days holiday (rising to 27 after one year and 30 after three years) + bank holidays
5% matched pension
Private Healthcare Scheme
Cycle-to-work scheme
Enhanced Maternity & Paternity Leave
Opportunities for development and growth
A dynamic and supportive work environment

About Montu

Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.

Compensation Range: £55K - £62.5K

Apply Now

Refine Your Search

customer journey improvement specialist jobs in winnersh, eng

Customer Journey Improvement Specialist

Operational Change Specialist

Business Change Specialist

Customer Experience KPI Specialist

People Operations Specialist

Customer Experience Data and Insight Specialist

VodafoneThree - Quality Radio Performance Specialist

Manager, Client Engagement

VodafoneThree - Talent Specialist - Skills & Capabilities

Sales and Design Consultant

Data Governance Manager

Service Desk Analyst

VodafoneThree - International Roaming Specialist

Content and Training Delivery Lead

VodafoneThree - Service Desk Analyst

VodafoneThree - Commercial Pricing Specialist

IT Service Delivery Manager

Salesforce Product Owner

Campaign Build Specialist - AEP

SS7 Monitoring Specialist

I want to receive the latest job alerts for customer journey improvement specialist in winnersh, eng

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected