Position Summary
Why join our team?
A highly motivated and supportive team of 25, managing all aspects of Account Receivables including credit limit management, order release, collecting outstanding monies, verification of claims, eCommerce back office, account reconciliations and cash allocations. Targeted on collections, ageing profiles and query turnaround times. Works alongside the Risk Management team and for the Director of Financial Operations. The role is busy but varied and you will find each day is different. We pride ourselves on always challenging each other and the status quo. Learning is at the heart of the team and we always keep your development as our main priority.
Role and Responsibilities
Your key responsibilities
The role involves handling a customer ledger (either large corporate, retail, distributor, service centre, small SME’s) and ensure that their claims are verified with all relevant back up supplied to support payment. To handle disputes where customers claim incorrectly and resolve quickly. To work closely with our Collections team in AR and other related teams to ensure all claim validations are led in line with the needs of the ageing AR ledger and customer.
Key objective is to achieve or exceed Samsung KPI’s of debt > 32 days + = <0.07%, debt >16<32 = <0.07%. To verify all claims in line with agreed timescales.
Day to day
Build strong relationships across SEUK with key departments, Account Managers and Offshore Teams, AR and Commercial Finance team
Build strong customer relationships and provide a first class level of customer service at all times, attending client meetings as necessary and providing solutions
Obtain sell out/stock data from relevant sources for the purpose of verification
Verify all sales deduction promotions and ensure all claims are supported by signed commercial terms and deal sheets
Using SAP, ensure all claims are entered either by Shared Service Centre or by yourself, depending on claim type, tracking approvals and keeping customers updated of progress
Ensure timely and accurate validation of claims, resolving disputes with customers and sharing relevant information with Account Managers and Collectors
Maintain central database of all verified claims and keep balance sheet up to date, ensuring accruals are released and top ups are requested as required
Work with Commercial Finance team if payment conditions need to be changed
Be involved in cross dept/ functional groups to look at improvements/ developments in process
Completion of scheduled activities such as weekly reporting, internal audits and any ad hoc requirements relating to AR
What we need for this role
To be successful, you will possess the following skills and attributes:
5 GSCE’s (incl Maths and English), 3 A Levels and Honours Degree or equivalent experience. In addition to this, we require experience in an Accounting /Financial operations team preferably in a large corporate environment.
Soft skills - Target focused, Organised and efficient worker with strong attention to detail, able to work under pressure. Good customer service skill. Sense of humour, multi tasker, to have been involved in both collections and query management roles, preferably with sales deductions. Used to working in a large team.
Hard skills/experience – Qualified/ part qualified Accountant would be desirable but not essential. Excellent Excel skills and to be competent in completing Vlookups, Pivot Tables and Macros.
What does success look like?
Self starter, happy to work hard, but be involved in a lively interactive team environment
Within 6-12 months, they will have built strong customer relations, be able to manage their whole portfolio of claims in a timely manner and involve themselves within the team successfully
Success is measured by reaching/ exceeding team KPI’s with claims TAT and ledger ageing KPI’s. Also with positive internal and external customer feedback
Daily/ weekly as detailed above, the candidate will be managing the validation of customer claims using data and systems supplied. These will be tracked against customer terms, ensuring they are up to date, queries resolved and relationship strong
It’s a busy role, needs focus and organisational skills. They will be expected to manage their own workload and ensure issues are flagged in a timely manner to ensure deadlines are met and the balance sheet is managed closely.
Skills and Qualifications
Benefits of working at Samsung include
Hybrid working – 3 days in the office and 2 days at home per week
Bonus scheme linked to individual, team and company performance
Pension contribution
Three volunteering days each year
Holiday - 25 days plus bank holidays and an additional day off for your birthday
Access to discounts on a wide range of Samsung products
Access to a discount shopping portal
Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency
Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need
A note on equal opportunities
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
