About the Role
We are looking for an organised, proactive and customer-focused individual to join our growing team as our Clinic Operations & Reception Lead. This is a hands-on role, leading our reception function whilst providing operational support to the Clinic Manager. We are offering 30 hours over 4 days (to be agreed the successful candidate).
Alongside delivering exceptional front-of-house customer service and overseeing the day-to-day running of reception, you will support key operational activities including clinic administration, compliance, stock management, staff coordination and process improvement. The successful candidate will play a key role in ensuring the smooth and efficient running of the clinic while maintaining the highest standards of service and patient care.
Key Responsibilities
- Understand & monitor reception performance and identify opportunities to improve efficiency, patient satisfaction and operational effectiveness.
- Ensure the reception area, patient communications and administrative systems operate efficiently and reflect the professional standards of the clinic.
- Deliver exceptional customer service to patients
- Provide holiday and sickness cover where required.
Clinic Operations
- Support the Clinic Manager with the day-to-day running of the clinic.
- Monitor and maintain clinic procedures and operational systems.
- Assist with continuous improvement of administrative processes.
- Troubleshoot operational issues and help implement effective solutions.
Stock Control & Purchasing
- Manage and maintain stock levels of clinical and office supplies.
- Place orders with suppliers and maintain appropriate stock levels.
- Track expenditure and support cost-effective purchasing decisions.
Compliance, Health & Safety
- Maintain Health & Safety records, checks and documentation.
- Assist in ensuring clinic policies and procedures remain current and adhered to.
- Support audit preparation and record keeping where required.
Administration & Finance Support
- Maintain accurate clinic records and databases.
- Use Cliniko and other systems to manage patient information and reporting.
- Support financial administration.
Skills & Experience
Essential
- Flexibility to provide holiday and sickness cover when required. Willingness to work occasional Saturdays
- Minimum of a years experience in a leadership role
- Previous experience in an administrative, reception or operational support role.
- Excellent customer service and communication skills.
- Strong organisational skills, problem solving and attention to detail.
- Confident using databases & Microsoft Office,
- Ability to prioritise workload and work independently.
- Reliable, punctual and highly professional team player with a positive, flexible attitude.
Desirable
- Experience using Cliniko or similar healthcare practice management software.
- Previous experience in a healthcare, clinical or professional services environment.
- Knowledge of Health & Safety procedures and compliance requirements.
- Bookkeeping or accounts administration experience.
What We're Looking For
We're a supportive team of 12 and growing - we need someone who genuinely enjoys helping people, takes ownership of their responsibilities, notices what needs doing before being asked, and takes pride in keeping the clinic running smoothly. This is an important role within our business and an excellent opportunity for someone looking to combine customer service, administration and operational management responsibilities.
Work Location: In person
