Operational excellence lead Work, Jobs in Witchford, Cam (with Salaries)

Operational Excellence Lead
Jensten Group —Huntingdon
- Remote
- Customer service
- Travel
- Leadership
- Annual leave
- Employee discount
Quick apply
7d
Head of Quality - Complex Specialist Learning Disabilities Division
Glenholme Healthcare Ltd —Peterborough
- £65,000 - £85,000 a year
- Weekend availability
- Hybrid work
- Travel
- Leadership
- Paid training
- Annual leave
Quick apply
Operations Manager
Chestnut Group —Bury St. Edmunds
- £75,000 a year
- Full-time
- Hospitality
- Travel
- Leadership
- Referral programme
Quick apply
14d
Head of Customer Account
Trade Mastermind Limited —Peterborough
- £75,000 a year
- Full-time
- Management
- Supervising experience
- Team management
- Free parking
Quick apply
4d
Registered Manager
Glenholme Healthcare Ltd —Ely
- £60,000 - £70,000 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Operations Director
Agfa —Cambridge
- Leadership
Sector Manager- Immunoassay
Resolian —Fordham
- Full-time
Device Project Lead
Sandoz —Cambridge
- Full-time
- Engineering
- English
- Bachelor's degree
- Annual leave
Continuous Improvement and Training Lead
Aliaxis UK Limited (United Kingdom) —Warboys
- Full-time
- ERP systems
- Continuous improvement
- Mentoring
- Employee assistance programme
- Employee discount
ServiceNow Developer Lead
Worldpay (UK) Limited —Cambridge
- Bachelor's degree
Quick apply
13d
Chief Financial Officer
Eastern Education Group —Bury St. Edmunds
- Full-time
- Leadership
10d
Assistant Manager - Riverside Bar and Kitchen
Riverside Bar & Kitchen —Ely
- £30,000 - £35,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
3d
Regional Manager
Pickerings Lifts —Saint Ives
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
3d
Operation Lead
Amazon UK Services Ltd. —Peterborough
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
4d
Senior Capacity Planning Manager
M Group —Bury St. Edmunds
- Analysis skills
- Communication skills
- Free parking
- Employee assistance programme
Senior Proposal Manager
VCLS —Cambridge
- Full-time
- Remote
- AI
Quick apply
Senior Process Manager
New Global Vision Ltd —Cambridge
- £65,000 - £68,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
11d
Store Manager
Aldi —St. Neots
- £52,910 - £69,000 a year
- Annual leave
Relationship Director - LC
Barclays —Cambridge
- Analysis skills
2h
Store Manager
EG On The Move Ltd —Peterborough
- £31,500 a year
- Weekend availability
- Leadership
- Employee discount
Quick apply
7d

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Operational Excellence Lead

Jensten Group -
Huntingdon

Quick apply

Job details

7 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Customer service
Leadership

Full job description

We’re looking for an exceptional Operational Excellence Lead to head our broking operations function and drive commercial performance, operational efficiency, and client service delivery across our Retail division.

Reporting directly to the Group Operations Director, you will be at the heart of our drive to optimise people and technology to deliver excellence in customer service in the most efficient ways possible.

You will lead a multidisciplinary team — responsible for Regional Operations Managers and Quality Assurance — ensuring a consistent, data driven, and performance focused approach across our broking operations.

This role is remote, with travel required across our regional offices

What You’ll Be Doing:

Leading the operational excellence strategy to uplift commercial performance, EBITDA margin, and operational efficiency.
Championing customer service delivery and outcomes, tracked through metrics and KPIs.
Driving data‑led decision making, ensuring insight, KPIs and reporting inform business actions.
Overseeing the Quality Assurance function to ensure consistent, compliant trading behaviours.
Delivering continuous improvement across trading processes, including through use of AI and automation to create a step-change in our growth capability.
Partnering with senior stakeholders across Retail Broking, Operations, Compliance, L&D and Integration to ensure the best possible outcomes for our clients
Providing leadership, coaching and development to a remote team.

What We’re Looking For:

As our Operational Excellence Lead, you’re a supportive but focused people manager who knows how to get the best from your team. You have a clear vision for what operational excellence means to our trading teams, and use data and insight to guide decisions, solve problems and improve trading processes. You’re comfortable working with colleagues at all levels in the organisation, offering clear direction and helping your team stay accountable. Above all, you care about making practical improvements that strengthen performance and support the business.

You’ll ideally have:

Demonstrable experience of driving process and customer service improvements in a broking or trading‑focused insurance environment.
Strong people leadership skills, with experience managing remote teams.
Proven ability to influence stakeholders at all levels, including senior leaders.
Strong operational and change management awareness and the ability to measure the benefits of improvements.
Experience using Acturis (nice to have).

Rewards & Benefits:

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

Competitive salary with an annual pay review and bonus scheme
27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) plus bank holidays
Auto enrolment into our excellent pension scheme (5% employer matched contribution)
Flex-benefits- A range of flexible benefits to choose from, that are most important to you
Group Life Assurance cover
3 months Maternity, Paternity & Adoption leave all fully paid
Professional qualification study support relevant to your role and career
Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
Holiday purchase scheme- up to 5 days annually

About Jensten Group

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.

Operating through six specialist divisions — Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking and Underwriting — we deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing more than £650 million GWP into the market. We employ around 1,000 colleagues across 35 locations and support 85 entrepreneurial franchise holders nationwide.

Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.

We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business.

#LI-LP1

Quick apply

Refine Your Search

operational excellence lead jobs in witchford, cam

Operational Excellence Lead

Head of Quality - Complex Specialist Learning Disabilities Division

Operations Manager

Head of Customer Account

Registered Manager

Operations Director

Sector Manager- Immunoassay

Device Project Lead

Continuous Improvement and Training Lead

ServiceNow Developer Lead

Chief Financial Officer

Assistant Manager - Riverside Bar and Kitchen

Regional Manager

Operation Lead

Senior Capacity Planning Manager

Senior Proposal Manager

Senior Process Manager

Store Manager

Relationship Director - LC

Store Manager

I want to receive the latest job alerts for operational excellence lead in witchford, cam

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