Sales Floor Manager
Salary up to £42,000 – OTE £54,000
Location
Manchester (office-first working policy; office-first to foster collaboration, alignment, and community)
Purpose
As an operational Senior Floor Manager, you will manage, motivate and inspire the UK Sales team. You will mentor, support and develop the team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success! You will have an excellent ‘can-do’ attitude and be able to adapt to ever-changing business requirements!
Reports to
Director of Sales
Hours of work
Monday – Saturday (40 hours shifts between 8-8 & 1 Saturday in 4)
Day-to-day responsibilities include but are not limited to the below:
Ensure all sales teams are motivated and are delivering the highest quality customer service to all Bright UK clients
Provide regular performance updates to the Head of Sales on business performance highlighting any challenges you are facing but with a solution in mind.
Deliver all company targets set by the business.
Ensure that all team’s competent agent/advisor status is within the business threshold from a Training & Competence perspective.
Work closely with the Sales Performance Enablement Manager ensuring the development needs of all sales agents are being met and coaching is targeted on the correct areas of development.
Feedback on all QA calls within SLA dealing with any queries in line with business process.
Lead on daily meets with Sales team management
Deliver all monthly performance reviews to team members in a timely manner ensuring all evidence including SMART goals are recorded as per business process.
Deliver structured sales meetings to your team as per business process ensuring all points are discussed and understood.
Build strong relationships with the wider sales management team sharing ideas and best practice
Where needed, hold difficult conversations with your team around performance, conduct or any other matters which may come up.
Take guidance from senior management, Risk & Compliance and HR where needed in complex employee relations scenarios.
Lead in HoS absence
Key requirements
Required skills and experience
An exceptional people manager, with a track record of delivering sales targets through high-performing teams and managing managers
Comfortable working in a fast-paced, target-driven environment
Can demonstrate performance management in a previous role(s)
Track record in managing teams to achieve targets, and KPIs and delivering high-quality customer service.
Experience in monitoring and managing individual and team performance.
Experience and awareness of how to motivate colleagues and drive performance.
Must have at least 3 years experience in a senior management position leading a sales team to targets
Expert user of salesforce & Microsoft packages
Uses statistical analysis to implement long-term and short-term fixes
Analytical and problem-solving skills – have the ability to interpret MI and deliver Action Plans
Good understanding of Inbound and Outbound telephony/dialler systems
Excellent communication skills – effective coaching skills; the ability to build relationships & can motivate staff
Strong organisational aptitude and proven time management skills
Excellent people management skills can manage agents and managers
BrightHR Benefits
Enhanced holidays – 25 days increasing to 27 after 2 years’ service and 28 after 5 years’ service (22 Days for Field Sales)
Private health care cover after 5 years’ service
New business referral scheme
Access to Health Shield
Access to the EAP service
Refer a friend scheme
Paid birthday leave
Pension scheme contribution increasing to 5% after 5 years’ service and again to 7% after 7 years’ service
Group life insurance
Eye care contribution
Free fruit (office-based staff)
Travel Season Ticket loan scheme
Milestone recognition
Discounted products – Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements
Pace health Club (situated in the park Inn) discounted gym membership and spa treatments
Park Inn 20% food and drink discount
New Century 20% food and drink discount
Revolution De Cuba 20% food and drink discount
Cycle 2 Work scheme* after probationary period
On site Gym
Bright Exchange perks
Values & Behaviours
Living the company values of We care, We take action, we innovate, we inform, and we do the right thing
We lead by example and recognise those living our values
We drive the narrative by inspiring and engaging our team
We collaborate with rigor and embrace diversity of thought
We deliver with a united voice
We take ownership by staying close to team performance by Super Coaching and Walking the Walk
We keep our approach simple and stick to the playbook to deliver on promise
We think critically and commercially, assess the situation before jumping to the solution
We are BrightHR; the only software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff, all in one place, PLUS free tools to set your business apart.
We are on a mission to transform people management for businesses. We’ve been making life easier for employers since 2015 with our range of innovative software, are providing HR, H&S, and business support to over 95,000 businesses globally.
We are a people business. The market moves quickly and so do we. We put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind.
BrightHR is an Equal Opportunity and Disability Confident Employer, committed to diversity and inclusion without regard to protected characteristics.
