Role Purpose
- Supervise and coordinate day-to-day field and operational activities within the assigned business unit, ensuring safe, efficient, and compliant delivery of testing services.
- Act as the first point of contact for field teams, supporting performance, training, and continuous improvement.
Key Responsibilities Operational Supervision
- Allocate tasks and manage daily workflow for field testing teams to meet client schedules and deadlines.
- Monitor progress and resolve operational issues promptly, escalating where necessary. Quality & Compliance
- Ensure all field activities comply with CTS procedures, ISO 17025 standards, and client requirements.
• Support internal audits and assist in implementing corrective actions. Health, Safety & Environment • Promote safe working practices and ensure compliance with HSE requirements during field operations.
• Report hazards, incidents, and near misses promptly and support investigations. People Leadership • Provide guidance, coaching, and support to field technicians and operatives.
- Assist with training and competency assessments to maintain high standards. Equipment & Resources
- Ensure field equipment is calibrated, maintained, and available for scheduled work.
- Report any equipment faults or resource shortages to the Business Unit Lead. Customer & Stakeholder Engagement
Act as the on-site point of contact for clients during field operations.
- Communicate effectively with clients and internal teams to ensure smooth delivery. Reporting & Communication
- Provide daily and weekly updates on operational performance to the Business Unit Lead.
- Communicate effectively with team members and escalate issues when necessary.
Essential Criteria
- Minimum 2 years’ experience in field operations within construction, testing, or technical environments.
- Strong understanding of operational processes and quality principles.
- Good organizational and communication skills.
- Ability to lead and motivate a team.
Desirable Criteria
- Experience in supervising or mentoring staff.
- Knowledge of ISO 17025 and UKAS accreditation requirements.
- IOSH or NEBOSH certification (to support safety compliance).
- Continuous improvement or Lean Six Sigma awareness.
Attributes
- Approachable and supportive, with strong interpersonal skills.
- Detail-oriented and committed to quality and safety.
- Proactive and organized, able to manage priorities effectively.
- Team-focused with strong collaboration skills.
Accountability
The Operations Team Leader is accountable for:
- Daily operational performance of field teams.
- Compliance with CTS procedures and quality standards.
- Safe working practices and adherence to HSE requirements.
- Supporting training and development of field staff.
- Effective communication and reporting to the Business Unit Lead.
Our Values
Think Customer
Our customer is the focus of everything we do and through them we maximise our reputation and growth.
Speed and Agility
Own it. Be Bold. Take Action. Get it done.
Be Transparent
We are open and honest and act with integrity at all times.
Work Together
We work and collaborate as one team and look out for our fellow colleagues.
Act Responsibly
Fearless in taking accountability, we give responsibility to other and treat everyone with courtesy dignity and respect.
Be Proud
We celebrate our achievements, learn from our experiences, and take pride in all we do.
