2nd line support Work, Jobs in Woodchester, Gls (with Salaries)

Service Desk Analyst
Gardiner Bros —Eastington
- Up to £28,500 a year
- Full-time
- Customer service
- Windows
- Organisational skills
- Annual leave
- Employee discount
Quick apply
12d
2nd Line IT Support
Sumer —Swindon
- Azure
- Customer service
- Windows
Quick apply
11d
IT Support Engineer
iCOMAT —Gloucester
- Customer service
- IT
- Communication skills
IT, AI, Cyber Security & Telecoms - Support Desk Technician 1st/2nd Line.
AAG, IT, AI, Telecoms & Tech (Alfred Ashley Group Ltd) —Cirencester
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Work from home
Quick apply
EIT Operations - Senior Support Technician
Just Eat Takeaway.com —Bristol
- Full-time
- Windows
IT Support Engineer
Executive Jet Support Ltd —Chippenham
- £25,000 a year
- Full-time
- SQL
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
Quick apply
3d
Technical Support Consultant
Zellis —Bristol
- English
- Human resources
- Annual leave
2d
IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Travel
- IT
- Leadership
DV Cleared Network Engineer (2nd Line)
Forfusion —Cheltenham
- £35,000 - £55,500 a year
- Computer networking
- Linux
- Gym membership
- Life insurance
3d
IT Provision & Compliance Analyst
TLT —Bristol
- Full-time
- Hybrid work
- Windows
- IT
IT Support Engineer
Giacom —Bristol
- £26,250 a year
- Customer service
- Windows
- Communication skills
- Annual leave
Quick apply
Systems Engineer - Grade B2
Teleperformance —Bristol
- Weekend availability
- Microsoft Access
- Azure
- Analysis skills
Technical Solutions Consultant
LEAP Legal Software —Bath
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- SQL
- Bachelor's degree
- Scripting
- Annual leave
- Employee assistance programme
Quick apply
Cloud Operations Engineer (AWS or Azure)
Finova —Cheltenham
- Hybrid work
- Azure
- AWS
- Annual leave
- Employee assistance programme
12d
Software Customer Service Manager
Oxford Instruments plc —Bristol
- Azure
- Schematics
- Sales
- Annual leave
Radio Systems Engineer
NECSWS —Chippenham
- Overtime
- Maintenance
- Windows
- Annual leave
Quick apply
Principal Cloud Engineer (AWS) (Multiple)
Cloudscaler —Cheltenham
- £95,000 - £130,000 a year
- Full-time
- Hybrid work
- AWS
- Annual leave
- Referral programme

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2nd Line IT Support
Sumer —Swindon
Exposure to Azure administration, conditional access, security policies. Take and manage support calls and tickets, resolving issues at first contact where…
Quick apply
11d
Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
Act as a key part of our 1st Line Support Team, resolving technical queries from customers. Provide excellent levels of service to our customers, communicating…
£26,225 - £29,000 a year
Quick apply

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Service Desk Analyst

Gardiner Bros -
Eastington

Quick apply

Job details

Full-time
Up to £28,500 a year
12 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee discount
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Customer service
Windows
IT support
Organisational skills
IT
Communication skills
Active Directory

Full job description

Job Advert

Job Title – Service Desk Analyst
Salary – Up to £28,500 (depending on experience)
Hours – Monday – Friday 8:30 – 17:00
Location – Stonehouse, GL10 3EZ - Office Based

At Gardiner Bros, we believe how we treat people matters. Starting as a small family run business in 1860, we’ve grown into a multi-million-pound partner to over 80 global brands, including Skechers, Crocs, Hush Puppies, Muck Boots along with our own brands Amblers Safety and Cotswold. We are also proud to distribute to some of the UK's Largest Online, Highstreet, and Outdoor retailers – Next, John Lewis, Screwfix, Mole Valley, Cotswold Outdoors, Freemans, JD Williams, Very, and Littlewoods to name a few.

What will the Service Desk Analyst role entail?

Our IT team use a ticketing system to manage all requests and issues from the business, covering a broad range of queries. The service desk analyst is the first point of contact for office and warehouse staff across the business, for any IT queries or problems.

Ensuring all requests are logged and processed through to resolution and keeping the end user updated.
Being the first point of contact to resolve all requests where possible
Troubleshoot hardware, software and connectivity issues across the business
Escalating cases where necessary to 2nd line support and our external support providers where appropriate.
Setting up IT equipment and access for new starters, as well as onboarding and exiting for employees.
Supporting IT team with end user devices across the business such as, laptops, mobile devices, etc.
Continually identify opportunities for improved operational efficiencies and the aim of eliminating repetitive issues.

What we’re looking for?

The key things we are looking for in our service desk analyst is a proactive individual who is organised and able to deal with a variety of different tasks as well as strong customer service and communication skills, ability to talk to people of all levels and a want to develop their IT skills and knowledge.

Previous experience in a service desk or IT support role with a strong customer service mindset
Good knowledge of Microsoft Windows, Microsoft 365, Active Directory/Entra ID and end-user device support
Strong problem solving, communication and organisational skills with the ability to manage priorities effectively

What we offer in return:

25 Days annual leave entitlement
Enhanced maternity and paternity leave
Generous staff discounts on all brands we supply
Life assurance & company pension
Discounts local gym memberships
Free mortgage advice & £0 broker Fee
Eyecare vouchers

We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from people of all backgrounds, experiences, and perspectives.

If you need any adjustments during the recruitment process, please let us know—we are happy to help!

Quick apply

Refine Your Search

2nd line support jobs in woodchester, gls

Service Desk Analyst

2nd Line IT Support

IT Support Engineer

IT, AI, Cyber Security & Telecoms - Support Desk Technician 1st/2nd Line.

EIT Operations - Senior Support Technician

IT Support Engineer

Technical Support Consultant

IT Service Desk Manager

DV Cleared Network Engineer (2nd Line)

IT Provision & Compliance Analyst

IT Support Engineer

Systems Engineer - Grade B2

Technical Solutions Consultant

Cloud Operations Engineer (AWS or Azure)

Software Customer Service Manager

Radio Systems Engineer

Principal Cloud Engineer (AWS) (Multiple)

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